My flooring sample arrived promptly and I love it. Sadly I can’t order the complete roll yet, as the delivery driver can only do a kerbside delivery, so I will have to wait until the builder arrives,... Voir plus
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On researching different companies for possible purchase, I found Factory Direct Flooring Ltd the best website for navigating around different types of flooring - colours, depths, designs. Via ch... Voir plus
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Very easy process to order samples to try at home, which was extremely useful as the one I thought was a good match for existing decor, proved to not be so. Thankfully one of the others was perfect. U... Voir plus
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Helpful and Amazing Sales Staff - I was after a piece of lino urgently and Brian guided me through the process and arranged for it to arrive next day and it certainly did. Will definitely use this co... Voir plus
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À propos de l'entreprise
- Magasin de revêtements de sol
- aussi dans
- Entrepreneur spécialisé dans les revêtements de sol
- Fournisseur de bois et de laminés
- Magasin de rénovation
Écrit par l'entreprise
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
Coordonnées de contact
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Royaume-Uni
- 0330 100 0015
- info@factory-direct-flooring.co.uk
- www.factory-direct-flooring.co.uk
4,5
Excellent
2 k avis
Demande des avis aux clients
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Réponse de Factory Direct Flooring Ltd
Peter Judic,
We're so happy to hear our customer service team provided you with an amazing experience. We truly appreciate your kind words.
Factory Direct Flooring Ltd
Réponse de Factory Direct Flooring Ltd
Kathleen Roche,
We're so glad to hear your samples arrived quickly! We appreciate your kind feedback.
Factory Direct Flooring Ltd
Réponse de Factory Direct Flooring Ltd
Ferit Akkus,
We're so happy to hear our customer service team provided you with such an amazing experience. We truly appreciate your kind words.
Factory Direct Flooring Ltd
Delivery great
Delivery great
Laminate for the price better still
Whats not to like
Thank you
23 juillet 2026
Réponse de Factory Direct Flooring Ltd
andrew baker,
We're so glad to hear you're happy with the delivery and the quality of the laminate for the price! Thank you for your wonderful feedback.
Factory Direct Flooring Ltd
Great flooring,and super quick delivery
16 juillet 2026
Réponse de Factory Direct Flooring Ltd
Matthew,
We're so pleased to hear that you are happy with your flooring and that your order arrived so quickly. Thank you for your positive feedback; we truly appreciate it.
Factory Direct Flooring Ltd
ordering easy and delivery was quick
ordering easy and delivery was quick , damaged products on delivery and we did as instructed re reporting it , had a reply very quick saying if we unpack anything they wont accept responsibility , then said to use the packs and try use the damaged floor for cuts , then they need better pictures as the damage was unclear , but if we open them then its our responsibility, i will add the driver did say this is always the case with there deliveies
would i use again this company not 100% sure the customer service has convinced me to, its just more trouble and headache needed
after many emails we decided to chance it as we always round up the sq meter anyway.
we had enough flooring and was good quality
13 juillet 2026
Réponse de Factory Direct Flooring Ltd
Ratree thorn,
We appreciate you taking the time to share your feedback regarding your recent order and the issues you encountered with damaged products. We are truly sorry to learn about the difficulties you experienced with the delivery and the subsequent communication regarding the damaged items. We understand how frustrating it must have been to receive damaged goods and then face challenges in resolving the situation, especially with conflicting instructions and the need for further clarification. We are actively reviewing our procedures for handling damaged deliveries and our customer service responses to ensure a smoother and more consistent experience for our customers. Your comments about the driver's observations and the quality of the flooring once installed are also very valuable to us. We are committed to improving our processes to prevent such issues in the future and to provide clearer, more helpful support when problems arise.
Factory Direct Flooring Ltd
Appalling customer service
Appalling customer service. I’ve never dealt with a company who can’t even pretend to be sorry about complete incompetence on their end. Delivery was over a week late even though you select a date with a large slot, to ensure you will be home. Delivery men couldn’t move it and was prepared to drag it on the street in wet weather and leave it there. Luckily 2 neighbours (OLD MEN) came to help. The packaging was ripped open upon delivery and there was damage to the item to which the company couldn’t care less about. Would avoid.
31 juillet 2025
Avis spontané
Réponse de Factory Direct Flooring Ltd
Leah Dutton,
We are sorry to hear about the disappointing experience you had with your recent delivery and the subsequent damage to your item. We understand your frustration regarding the delay, the delivery team's actions, and the condition of the packaging and product upon arrival. We are reviewing your feedback to understand what went wrong and to prevent similar situations in the future. We appreciate you bringing these serious concerns to our attention.
Factory Direct Flooring Ltd
TERRIBLE QUALITY VINYL
TERRIBLE QUALITY VINYL
I have wasted a lot of time and money on what is supposed to be hard-wearing commercial vinyl. It has stained and marked within a very short time time of light use. Once you have purchased you are on your own. Any problems with the flooring will be blamed on you and how it was fitted or how you have misused it. They take no responsibility at all for their very, very shoddy products. I will steer well clear of this company in the future. They don't even deserve the one star. Save your money and your stress levels and shop elsewhere.
3 juillet 2026
Avis spontané
Réponse de Factory Direct Flooring Ltd
Max,
We do not believe this is a genuine review, but instead is a duplicate review left maliciously. We have no records of a sale linked to your review details. We have contacted you for your order information which you have chosen not to provide.
We are happy to receive feedback from genuine customers as this helps us to improve. However, malicious reviews such as this go against the very spirit of review sites.
We have reported this to Trustpilot.
Factory Direct Flooring
PLEASE DO NOT BUY!
PLEASE DO NOT BUY!! The quality is shockingly poor and the customer service is terrible.
We bought commercial grade Eprosafe S95 Concrete Dark Commercial Vinyl and laid it in a bathroom in an empty rental property. During the course of one week, even though the bathroom has only been accessed for the toilet and the sink by my partner, three significant marks have somehow appeared. THIS IS NO WAY COMMERCIAL GRADE LINO it won't even stand up to the very light use of a normal household!! Customer service have blamed us saying that the sub floor is not good. In fact, it is perfectly placed MDF flooring in a second floor bathroom. There is no damp, no water leaking or anything else untoward. This floor has never been a problem for us. Or, they said, we must have put spilt some substance on it to cause the marks. We have not. A small water splash maybe? No. There is no reason this should have happened.
Please do not waste your money. The contract vinyl is absolutely not fit for purpose. The surface must be super, super sensitive for what has happened. It won't stand up to real life and even though it is supposedly suitable for bathrooms, you will find stains and marks on it within a very short time of light use. We have wasted a lot of money on this and I am absolutely gutted. Customer services do not want to know. It is a shoddy product that will now have to be ripped up and taken to the tip.
STAY AWAY FROM THIS COMPANY!! You will be wasting your money and your time on rubbish and when you complain you will be blamed for doing it yourself!
19 juin 2026
Réponse de Factory Direct Flooring Ltd
Sally,
We are sorry to hear about your experience with our commercial-grade vinyl flooring and the issues you encountered with our customer service. We understand your frustration regarding the flooring's performance, especially given your expectations for a commercial-grade product. We are sorry that our customer service team did not provide a satisfactory explanation for the marks on your flooring. We are reviewing your comments internally to understand what went wrong and to improve our product quality and customer support processes. We appreciate you bringing your concerns to our attention.
Factory Direct Flooring Ltd
I have not received my flooring and…
I have not received my flooring and know one has contacted me
12 juillet 2026
Réponse de Factory Direct Flooring Ltd
harley,
We appreciate you bringing this to our attention. We can see that the carrier lost your order and that we have upgraded your flooring in acknowledgement. We are actively looking into why you weren't contacted to prevent future occurrences.
Factory Direct Flooring Ltd
This is the second time i have placed…
This is the second time i have placed an order with Factory Direct and on both ocassions have been on point.
This is with price,delivery and products purchased.
11 juillet 2026
Réponse de Factory Direct Flooring Ltd
Craig Lamont,
We're so happy to hear that your two orders with us have been on point regarding price, delivery, and products! We truly appreciate your positive feedback.
Factory Direct Flooring Ltd
Réponse de Factory Direct Flooring Ltd
Jon Clark,
We're delighted to hear that your samples reached you so quickly. Thank you for sharing your positive experience with us!
Factory Direct Flooring Ltd
Réponse de Factory Direct Flooring Ltd
Alan,
We're so pleased to hear that your order arrived quickly and that you are happy with the quality of the product. Thank you for your positive feedback.
Factory Direct Flooring Ltd
Réponse de Factory Direct Flooring Ltd
Peter Bell,
We are so pleased to hear that your delivery arrived early and that our delivery driver was very helpful. Thank you for your positive feedback!
Factory Direct Flooring Ltd
I’ve used this company twice now and…
I’ve used this company twice now and would definitely recommend it
10 juillet 2026
Réponse de Factory Direct Flooring Ltd
Allan Raybould,
We're so glad to hear you've had two great experiences with us and would recommend our services! We truly appreciate your kind words.
Factory Direct Flooring Ltd
Good floor (when it finally arrived)
There was some confusion with the stock level of my order which meant I had to visit twice to click and collect but in fairness they sorted the problem relatively quickly. Just annoying it two visits instead of one.
Flooring is good quality, would use again
26 janvier 2026
Réponse de Factory Direct Flooring Ltd
Ed,
We appreciate you sharing your experience. We understand that having to make two visits for your click and collect order was inconvenient, and we apologize for the initial stock confusion. We are glad we could resolve the issue quickly and that you are happy with the flooring quality. We value your feedback and look forward to assisting you again.
Factory Direct Flooring Ltd
Worst customer service ever!
The worst customer service I have ever encountered! We followed the advice on their website and ordered 10% extra, only to run out of boards before the job was finished. They wanted another £40 delivery for just one pack of boards and refused to accept any responsibility for the poor advice. They even conceded, after the event, that it is recommended you order 15-20% extra when fitting herringbone (advice which is included on competitors' websites) yet they don't see fit to include that advice on their own website! Furthermore, we were supplied with one 'rogue' pack of boards which were manufactured ten years before the others, in 2015, and which were a few millimetres shorter than all the others, thus causing problems for the fitter. In their response to my complaint, there was no hint of empathy, no apology for the inconvenience, nor even an acknowledgment of the disparity in the length of the boards supplied; just a blunt, stubborn refusal to accept any responsibility whatsoever. To even call it customer service is laughable.
16 juillet 2026
Avis spontané
Réponse de Factory Direct Flooring Ltd
Gwyn Winter,
We are truly sorry to hear about the extremely frustrating experience you encountered with your recent order and our customer service. We understand your disappointment and the significant inconvenience caused by running out of boards, the additional delivery charge, and especially the issue with the mismatched manufacturing dates and lengths of the boards. We acknowledge that our website's advice regarding extra quantities for herringbone flooring needs to be more comprehensive, and we are reviewing this to ensure it reflects current best practices. We also recognize the seriousness of receiving inconsistent product batches, and we are investigating how this occurred to prevent it from happening again. Your feedback is invaluable, and we are using it to improve our processes and the guidance we provide to all our customers.
Factory Direct Flooring Ltd
Would give 0 of I could
Would give 0 starts if I could. Would have probably gotten better flooring from the pound shop. It's all chipped and won't click together, comes apart , breaking when you try to click the boards together even though the instructions were followed to a letter. I can't see it lasting more than a year. Money and time wasted. Utter rubbish, don't recommend at all, avoid at all costs.
17 juillet 2026
Avis spontané
Réponse de Factory Direct Flooring Ltd
Denisa Tlandova,
We are truly sorry to hear about the issues you've experienced when fitting the flooring. We understand your frustration regarding the chipping, difficulty with assembly, and concerns about its durability. We take your feedback seriously and are looking into these concerns to prevent future occurrences.
Factory Direct Flooring Ltd
Great flooring company
It is straightforward to get samples of whatever we like to see before completing our order! There is a great choice for floor and delivery dates to fit anyone.
The LVT tiles we have bought are exactly what we thought, correct colour and perfect match for quality and price, and easy to install.
We are very happy with our experience with Factory Direct Flooring.
Would recommend the company!
30 juin 2026
Réponse de Factory Direct Flooring Ltd
Venice Construction Ltd,
We are so pleased to hear that you found our sample service helpful and that our LVT tiles met your expectations for colour, quality, and price. It's wonderful to know that the installation was easy and that you had such a positive experience with us. We truly appreciate your recommendation!
Factory Direct Flooring Ltd
Purchased flooring on the 28th June
Purchased flooring on the 28th June , with 3-5 days delivery was told that they were having delivery issues , and on the 10th July offered a refund with again the aim to issue this in 3-5 days that time has lapsed now I’m told it won’t be processed till after they get the items back that I didn’t even receive and could take up to 30days , seems this company can’t stick to any time frame and don’t like to issue refunds after causing delays already that have held up a project already stopping me from using those funds to purchase flooring somewhere else
17 juillet 2026
Avis spontané
Réponse de Factory Direct Flooring Ltd
Paul Campbell,
We sincerely regret the significant delays you've experienced with both your flooring delivery and the subsequent refund process. We understand how frustrating it is when project timelines are impacted and funds are tied up. We are actively reviewing your case to understand why these issues occurred and to expedite a resolution for you. We appreciate you bringing this to our attention.
Factory Direct Flooring Ltd
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