Debenhams Avis 150

Found a lovely weather proof sun lounger, ordered and it was delivered on time. It’s not as easy to put up as I thought but then when it’s up it’s great. Not too expensive in comparison with other sites.
No grumbles from me.

Refunds take forever and they charge to send back each item if from their brand partners. Still not received my refunds and sick of speaking with a bot. Coast and Boohoo are now part of Debenhams I think, so you’re never quite sure who’s connected with them and who you should avoid. Shocking!

Ordered a dress for friend. She does not like it. Fair enough. Then another dress arrived addressed to me that I did not order. On reading the bad reviews I shall have to assume that I have lost money if they have charged me a dress that I did not order.

Ordered a sofa bed, given a delivery date and charged for delivery.
Tracking number does not work , delivery is overdue, contacted customer service and they just said wait another 2 weeks before they could even be bothered to do anything about it!
I find this appalling , tried to cancel the order as I will not be in the country during the period they say they may attempt delivery, but cannot even confirm my order is dispatched.
I have never had a problem before with Debenhams but this experience shows just how little they care for a regular customer. Massively disappointed and still waiting for any sort of response!

Their seel insurance of £2.99 is scam. I used to like Debenhams but they started stealing from people an extra £2.99 without your consent. Contacting them is like contacting someone from mars. I contacted as soon as I noticed the amount taken was different from the checkout basket but they refused to refund even though the order had not even been processed. I will never ever buy from them again. Imagine how many other people they stole like that from. It’s very wrong,

Ordered 2 dresses from Oasis website, didn’t realise until the money left my account that it was actually under the Debenhams umbrella!! Would never have ordered if I had realised. I had problems last year and here we are again! Such a long winded process, took 10 days to arrive and now they have had the items back a week (according to InPost) with no email from them to confirm, or refund I’m going to have to try to chase again for my money!

Abosolutely appalling - dont use. I ordered a desk that wasnt delivered. They kept saying on its way etc and gave an 18 day wait time?? Did not arrive and have said that they have received it back from me??? But charged the delivery cost. ABSOLUTELY APPALLING terrible customer service, no phone number to be able to call them, just constant emails with no resolution to the problem.

Absolutely terrible customer service. They do not bother responding to emails and do not have telephone number available for contact. Ordered a perfume wh8ch was delivered by their courier to the wrong address. The person at the wrong address returned the parcel. Requested a refund but despite several requests the have not responded at all. I will never deal with them ever.

I would strongly recommend not buying anything. It is so hard to get a refund, no return label sent in package, it was a concession store so they won’t accept the order number as it’s not from them. You can only speak to an Ai bot which is very frustrating.
After weeks of going around in circles I’m ready to give up and loss the money.
Maybe that’s there plan 😡

Very disappointed with Debenhams, adding parcel protection to my order without any prior knowledge of ever requesting this, This is a total scam as uk law protects you, if parcel fails to arrive or is not as described, then Debenhams are already responsible for this, so this is a scam in partnership with Seel, simply to increase profits.

Paid for next day delivery but the item arrived 3 days late. The perfume box was damaged and looked tampered with, making it completely unsuitable as a gift. Customer service dismissed my concerns and made the whole process a waste of time. Would not order again.

Returned part of the order within the returns time frame, never received the refund worth nearly £100. Customer service terrible, take ages to reply and process resets every time, keep closing the case with no resolution.

Awful. It looks like my account has been hacked and there IS NO OPTION FOR ME TO CHANGE MY PASSWORD. ALL Customer Services do is point me at their general page WHICH DOES NOT HAVE A SECURITY SECTION AND DOES NOT HAVE A PASSWORD SECTION!!!!!!!!

Avoid. I’m still waiting for my order to be dispatched after 9 days. Tried to contact but just receiving automated responses. I’ve now had to take up a dispute with my bank to claim my money back. I’ll never order from this company again. Zero customer service

Do not order from Debenhams as it is not the same company as it was in the uk high street.

They sent me a used vacuum cleaner and they only correspond with emails
I have sent them several emails
They hardly reply and when they reply they keep asking for things that I already sent like order number and email
Then they asked for clearer image and a tag which is never clear which tag
They keep waisting your time until you either give up or the time to return the item is expired.
My advice to you is to never trust other good reviews as it paid

Customer service is terrible. Once you buy, there's no way to get a refund. They sent me a text message explaining the problem, and when I filled out the form, they asked for an authorization code. I repeated my request, but instead of resolving my issue, they kept sending me the link. How can I get the code or send it to them? They keep asking for it, which is awful.
I am still reach to them if they resolve my problems before it’s reached 28day of return

I advise everyone not to buy from Debenhams UK; they are scammers and thieves.

Disgusting customer service.I ordered some shoes from Debenhams ( Kurt Geiger ) on 21st March and it is now 6th April and no shoes and after many many emails to Debenhams they still have not arrived and said the parcel was returned to them,which was a lie ( it was due to be sent to a pickup shop who said they never received them ) Their customer service said a refund is being sent but they will not refund the postage as they claim it is up to KurtGeiger to give me a refund on the delivery.My contract is with Debenhams and not their supplier.Do not buy from this company they don't care.

Where is my handbag! Stop fobbing me off & give me my £50 back! I’m sick of asking

Purchased a pair of what i thought were a Wallis white wide leg trousers. They said model 5ft 9, you would of had to be 7ft tall to carry these off & width at least 21inch wide ( not stated & impossible to tell they were ultra ultra wide ) Have read better descriptions in Ebay, stated on return reason as not described. Only want to give what I paid & no postage & return postage ( as is online trading law 2013 ) take heed, when you buy. !!

Ive had three separate orders that needed returning.
No paperwork in the parcels or returns forms.
No telephone customer services only messenger or text that dont get answered.
Unable to return any of them as unable to without a return label.
Never ordering from Debenhams online again.
Appalling.