Fansedge Avis 

I placed an order from FansEdge.com, "A Fanatics Experience", and it was one of the worst online buying experiences I've had. FREE U.S. SHIPPING Over $24 they advertise at the top of their website, so I ordered one of their MLB T-shirts that I really wanted - pretty much the entire reason I ordered in the first place - then bought a second shirt to take advantage of their free shipping offer. Soon after my order, I was notified that the first shirt in my order was out of stock, cancelled, and that the add-on shirt was on the way. I would have been fine with that except, FansEdge / Fanatics Commerce Holdco, Inc. tacked on $15.16 of shipping and additional tax to my order of that second shirt AND they were still advertising that first shirt I order as being in stock, on sale, and ready for another unsuspecting sucker to order from them. PayPal resolved the case in my favor after the hassle of having to properly report this dishonest business and their scam. I can imagine others have had a similar experience, and I just couldn't let mine go without sharing and hopefully preventing others from being fleeced by FansEdge / Fanatics.

I received the merchandise I ordered and can't complain about the quality but it didn't fit. It's a 3X but super narrow so I decided to return it. What upset me so much off is that they charged me $9.99 for a return! That was more than what I paid in shipping to order the item and it's being returned intact with all the tags on it. All I did was open the package, slipped it on/off, and initiated a return when I saw it didn't fit.

Excellent customer service provided to me by Matthew! Great communication and assurance that my order would be handled with concern and respect to me and my purchase! Matthew ROCKS!!! Extremely satisfied customer! Thank you Matthew!

They failed to deliver a present to my granddaughter twice.. she lives in MI, first order they sent to TN… I got a text today that it was delivered today, this time GA..
You cannot talk to anybody you get a smart ass BOT that doesn’t answer your questions and hangs up on you.. the poorest company I have ever dealt with my bank I am notifying that was plain Fraudulent fictional addresses they were lying about to ship to..

Ordered jacket for husband for Xmas and followed their "size chart" which item is actually 8 inches smaller than it said it would be. Trying to return it to their "365 day returns" after only having it a month is impossible as the "Return" button that is supposed to be on order details is conveniently not there. Their "live chat" only comes back as nobody available and after being on hold for almost an hour, still no return information! Never again!

I was charged for my order on December 1, 2022. My shipment was supposed to arrive December 14, 2022. I’ve never received my order. I cannot get through to customer service. And even the robotic chat line doesn’t work. I’ve gone to PayPal and hope to dispute this charge since I never received the merchandise and was charged for the item

Do not ever use this company. They do not ship orders and I will never try using again. They are very unreliable. I think they use your payment and never have any intentions of sending your order. They lie and tell you they think the order was shipped and then tell you there was a problem with shipping. At least I was able to get a refund after weeks of waiting and had even payed extra for expedited shipping. Very, very disappointing. Do not use!

I ordered a hoodie that was actually very nice but the sizing was off. Returned the item using label sent to me. That was over 30 days ago and the package is sitting somewhere and unable to be tracked because USPS hasn’t picked it up.
I followed instructions and dropped it in a UPS box. It was then delivered to a USPS pickup site where it’s now sitting, probably lost. I won’t get a refund until it arrives at the “garage” where this joke of a business is run from. Called customer service and was told I need to track it down. Right.
Worst.Company. Ever. Don’t order from this sight. I’m sorry I did.

Bad sizing, sending crazy sizes (like youth extra large is a size 20 instead of normal 14) but not clarifying on the website so when you buy, even if you check the size they provide wrong information about the size. I have gifts that are totally unusable sitting in my bedroom from 3 Christmas's where they sent unusable goofy sizes. These people are cons, they send garbage and refuse refunds, even when you try to refund the day you receive their trash, they charge huge fees to get your money back. Go to FOCO instead NEVER use this website even if it is housed on "Walmart" or any other place. Very bad business.

I ordered a Saints key chain on 11/29/22. Delivery was supposed to be in 3-7 days. It’s 12/14/22 and I still haven’t received it. I would NEVER BUY anything from this company again. It’s impossible to contact them and the tracking system is insufficient. Was supposed to arrive today at 9 pm, but never received it.

Tried to order a Jersey for my girlfriend for the holidays. Place the order with expedited shipping and then the day the delivery is supposed to arrive I received an email saying something with my order went wrong. Very unfortunate!

I attempted to place an order 3 times at different times and each time I received emails days later that my orders were cancelled with no explanation except “a problem was encountered”. Not a great site to do Christmas shopping!! Really ruined my gift giving ideas!

If you want to return several items in one order, you may have to pay $9.99 return shipping PER ITEM. The reason Fansedge gives is that various items ship from various warehouses, and you have to pay the return shipping to each warehouse the item came from. You can try to argue that the customer can’t control where things ship from. You ordered from a company, not a warehouse, and you should be able to return to that company….but you won’t get very far. They did agree to waive the shipping on one item. You might get lucky and everything you want to return happened to have come from the same warehouse, in which case you can ship them all back together for $9.99. I had 3 items to return, and I was set to pay $9.99 return shipping EACH until one return shipping fee was waived. And the reason I was returning them was that they were terrible quality. Should be able to return it all for free. I kept many items in my order that I thought were great, but it was pitiful how terrible these 3 were.

The so called cyber discount showed n/a AFTER I had placed my order!
It is VERY misleading!

The discount code did not register upon my purchase. 25% off a $54 purchase. They hit me with a $14.99 plus $1.50 for shipping and handling which the discount would have covered most of that cost.

The size guide was very off. The medium sweatshirt was HUGE on me, I am 5’1” - 150lbs. The quality of the sweatshirt is not worth the price. Worst of all…they charge you $9.99 to return an item!…AFTER you already paid shipping the first time around. Find your sports gear somewhere else!

So after Fansedge read my review they sent me this reply with a email address to reply to and they would fix this and I have messaged them 3 times and no reply from them it's sad they can't back what they said they would do. Reply from Fansedge
Hello Denny. We are truly sorry to hear about your experience with us. We would love a chance to make this right. If you will email our customer service and they sent me the email to reply to with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Shanick

Date of experience: October 08, 2022

Edit
Reply from Fansedge

Hello Denny. We are truly sorry to hear about your experience with us. We would love a chance to make this right. If you will email with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Shanick

customer service is horrible. chat online is with an automated computer. return policy, buyer beware stick with amazon.

I have been trying to unsubscribe from their unwanted emails using their own unsubscribe button and repeatedly told to try later. Is this a genuine organisation ?

Cristin from Customer Service was great to work with during my return process.