Fat Buddha Store Avis 

Réponse de Fat Buddha Store

29 avr. 2026

Thank you so much for taking the time to leave us such a lovely review.

We’re really pleased to hear you found a good variety on the website and that your order was packed, shipped and delivered quickly. We work hard to keep our prices fair and our service reliable, so it means a lot to know everything went smoothly.

Thanks again for shopping with Fat Buddha Store.

Réponse de Fat Buddha Store

28 avr. 2026

Thank you for your feedback. I’m genuinely sorry for the delay with your order and for the poor communication around it.

This was not handled as it should have been. A DPD label being created can make it look as though the parcel is already moving, but it only means DPD have been notified to expect the parcel. In your case, the order should either have been dispatched sooner or you should have been clearly updated and given the option of a refund before it was sent.

I also completely understand how frustrating it is to receive a vague reply saying we’ll check with the web team and then not hear back. That is not the level of service we want to give, especially on a £453 order.

What I would say is that this was not contempt for customers. We are a small independent business and, at the time, we were dealing with weather-related courier disruption and a backlog of customer emails. That explains the delay, but it does not excuse the lack of clear follow-up.

I’m sorry again for the inconvenience caused here. We have since made changes to improve how online orders and customer emails are handled, because we know this experience fell well short of what customers should expect from us.

Réponse de Fat Buddha Store

28 avr. 2026

Hi

We're really sorry that this happened with your order, and we completely understand how frustrating it must have been, especially when you wanted the fleece rather than a refund.

From what you've described, this was raised with DPD as a delivery issue, as the parcel showed as delivered, but the proof of delivery clearly did not resolve the matter. Unfortunately, when a courier marks a parcel as delivered, we have to follow their investigation process before we can take final action, which can be slow and is largely outside our control.

That said,we'ree sorry that you found it difficult to get hold of us and that your experience with us felt unhelpful. That is not the level of service we want anyone to receive.

By the time the claim was resolved, the fleece was no longer available, so the only option left to us was to refund you in full, which was processed on 9th January. We appreciate that this was not the outcome you wanted, and we’re sorry again for the delay and inconvenience caused.

Réponse de Fat Buddha Store

28 avr. 2026

Thanks for taking the time to leave a review, and I'm sorry to hear you felt let down by the online experience.

We do understand how frustrating it is when something doesn't work out size-wise, especially when you simply wanted to exchange for another size. For returns, we do need items to be returned in a resaleable condition with the original tags and product labels attached, as this is also what our suppliers and future customers expect from us.

We're pleased to hear you see value in the physical store, but we're disappointed that your online experience didn't match it. We are a small independent business, and we're continuing to improve our online processes so that customers receive the same level of care online as they would in-store.

Réponse de Fat Buddha Store

28 avr. 2026

Thanks for taking the time to leave a review. We'ree genuinely sorry that we let you down here, especially when the item was intended as a present for your husband.

You're absolutely right to be disappointed. When an order is placed with next day delivery, you should not be contacted on the delivery day to be told the item is out of stock. That is not the level of service we aim to provide, and we fully understand how frustrating and inconvenient this must have been.

We have recently made changes to our online stock and order processing to help prevent this happening again, but that does not change the fact that your experience was poor. We apologise sincerely for the disappointment caused and for leaving you without the gift you had planned.

Réponse de Fat Buddha Store

28 avr. 2026

Thanks for taking the time to leave a review. I’m really sorry to hear there was an issue with the jeans and that you felt ignored when trying to contact us.
That isn’t the level of service we want to give, and I completely understand how frustrating it is when you’re trying to resolve a faulty item and can’t get a clear reply. We’ve had some pressure on our online support recently, but that doesn’t excuse you being left without help.

I’m sorry again for the poor experience, and for the difficulty getting through by phone. Our online team is best reached by email so there’s a clear record of the issue, but you should still have had a timely response.