Feather & Black Avis 

Stunning and elegant, a very well made bed.
Exactly what I was looking for. Looks even better than the photos, the bed and head board is so comfy. Easy access to storage underneath with lots of space. Would highly recommend.

From the moment we walked into the Wednesbury store, Angelo was absolutely fantastic. He was incredibly welcoming, knowledgeable, and clearly very experienced. He took the time to carefully talk us through the different types of mattresses, explaining everything in a way that was easy to understand without ever feeling overwhelming or pushy.

What really stood out was how confidently and naturally he knew exactly what he was talking about — it was obvious he genuinely cared about helping us find the right bed rather than just making a sale. Angelo made the entire shopping experience smooth, enjoyable, and stress-free from start to finish.

Exceptional customer service like this is rare, and Angelo is a real credit to Feather & Black. We left feeling confident in our purchase and genuinely grateful for all his help.

The service was great and shop was well laid out and a great selection of beds

The fitted sheet is great quality, I did think my mattress was thick but it seems that there are those that are even thicker that this sheet would fit. The material is fantastic, a bit more expensive than I was expecting but glorious quality because of it.

The quality is really good. There was a small issue with the headboard, but they replaced it without any problems. They came and replaced it themselves — the staff were wearing their company uniforms with the logo, had shoe covers on, and were very polite.​​​​​​​​​​​​​​​​

Lovely product really pleased with it. Good clear communications on delivery and packaged well.

The staff at Dreams were lovely as were the delivery people.

Excellent service
Thank you

Very helpful thank you

The Oria Ottoman Bed in Natural, Super King is a good quality and practical bed with tons of storage. I paired it with the Chaucer mattress and bought a mattress topper elsewhere. The resulting bed is luxurious comfort and a good nights rest guaranteed.

Ali was a fantastic sales assistant. I can’t thank him enough for his support. Please pass this feedback onto his manager. Outstanding customer service

I purchased a Temper protector as F&B was the best priced retailer - full marks on your prices!
However, when this arrived it was open and wet through.
I contacted Karen who without hesitation arranged for a replacement to be sent out.
I cannot thank Karen enough for her help and professional service.
Occasionally things go wrong - which happens. However, when a colleague makes things right it shows that you care about your customers.

Many thanks again to Karen.

Angelo was very helpful and well informed. He was able to answer all our questions.
He did all the paper/online work most efficiently.
This was our second visit. We decided to place an order for a new bed, and are confident the process will be efficiently followed through.

Jas, the staff member who dealt with us, could not have been more helpful or courtious both in an initial phone enquiry and subsequent visit to the store. our purchase was efficiently handled from start to finish.

Great choices. Helpful staff. Good atmosphere

Easy to use website, a wide date choice of delivery. Delivery was carried out with respect for my home. Lovely looking furniture

Quality furniture and speedy delivery. Great communication and top workmen to assemble.

I’m currently moving house, so as you can imagine, life is pretty stressful. On top of that, I needed a bed and mattress delivered on a specific day, which made everything feel even more complicated.

Tamara was absolutely brilliant. She listened carefully to what I needed, immediately understood where the stress points were, and used her knowledge and experience to make it happen. She was patient, kind, practical, and genuinely cared about helping me find the right solution. She even applied a discount, which was such a lovely bonus.

I’m incredibly grateful for her help and support. Feather & Black should treasure Tamara. Sshe is a fantastic brand ambassador and a real asset to the company.