FERRE UK LTD Avis 

Unfortunately the cooker arrived damaged. It wasn't boxed, just wrapped in polystyrene and cellophane, which makes me wonder if it was returned previously and resold.
I requested a replacement, but was only offered a refund.
However, customer service was quick to respond and item was collected quickly.
Their courier company is brilliant, also with good communication.
Overall disappointed as I still don't have a cooker, but a prompt and efficient return process.

Good functional design

After paying for the cooker, and paying for delivery, I get a message on the morning of scheduled delivery demanding an extra £40 for delivery because I live in a flat on 2nd floor without a lift, i had already told them this!

⭐⭐⭐⭐⭐

A truly honest review after a full year of use

After using this Ferre cooker for a full year, I feel it’s only fair to give an honest review.

First of all, the gas hob
The gas burners are absolutely excellent. The flame is strong and steady, burns blue, and doesn’t leave black marks or soot on the pans. There is also a large burner specifically designed for big pots, which is becoming quite rare on cookers nowadays. This is a feature I really appreciate.

Secondly, the stainless steel finish.
The quality of the stainless steel genuinely feels premium. Of course, it needs regular cleaning and a bit of care to keep it looking its best, but that’s completely normal with stainless steel. Overall, I’m very happy with how it has held up after a full year.

Thirdly, the oven and baking performance
This is where the cooker has really impressed us. We’ve tried all sorts of cake tins, pastries, baked goods and Middle Eastern dishes, and the results have been excellent.

The heat distribution when baking cakes is genuinely fantastic. The cakes come out evenly cooked, almost like they’ve been made in a professional bakery. I’m not exaggerating — the results have been consistently impressive.

A couple of small points for improvement:
I would personally prefer the larger gas burners to be positioned closer to the wall rather than towards the front. When a large pot is placed on the burner, the cooker hood above doesn’t always manage to extract the steam as effectively as it could.

As for the oven door seal, my advice would be to add some suitable heat-resistant silicone when you first buy the cooker. Once that’s done, you can forget about it!

Overall, after a full year of genuine everyday use, I can honestly say this cooker has been excellent in every sense.

Thank you, Ferre, from the bottom of my heart. ❤️
I really hope you continue producing your cookers to this same high standard for many years to come.

Thank you for an excellent product.

Do not use this company their aftercare is absolutely shocking. I purchased a cooker from them a few months back. Within 3 weeks of having it installed the main hob had a flame 3ft tall making is unusable. When I contacted ferre they told me it's fine and normal because it's a new cooker. The flame was so big it would come up over the side of the pan making it dangerous and unusable so I did my own research and found there's a potential carbon monoxide risk due unburnt gas. I reached back out and requested an engineer come out to try and solve this issue. Several messages were ignored but I persisted. Eventually they gave me a number to contact, when I spoke to the engineer he was asking me to pay for the call out because ferre hadn't paid him which I refused because it was a brand new cooker still under guarantee. I reached back out only to be ignored again and again. I then decided to try and contact them through email instead which was also ignored. 2 months after the last contact I was still without a functioning hob or any help from Ferre so I initiated a chargeback with my bank, I also started receiving demands for money from affirm that I had already paid due to the chargeback process so had to open a dispute with them too. Only when I opened the dispute and over 2 months of no contact did they reach out to ask if the engineer had been to look at my cooker. Clearly this was just an attempt to halt the chargeback and dispute process because they were not interested in responding before this. USE THIS COMPANY AT YOUR OWN RISK. Aftercare is no existent and they do not honour the guarantee they offer with their products.

Lovely item. Good quality and works perfectly. Just what I ordered

Received my brand new cooker and the door seal started peeling off. Contacted customer service multiple times and was repeatedly told this was normal, which was wild. Also the hob covers scratch really easily. Terrible customer service and a poor product. Wish I'd of done my research!

Brought a gas cooker from Ferre on 10th June.Had a gas fitter to install a week later as we had kitchen floor re done.The cooker's back burner would not stay on.Contacted Ferre through watsap and had to send them a video.Not a word from them unless you contact them first.They sent a number for ME to ring for another gas engineer to come and have a look at it but he was fully booked for 2 months so I said I would not wait that long, they said well you will have to wait as there is no other option.Bare in mind I had a certificate from my gas engineer stating the fault.This went on for weeks where I did not hear from them.I eventually got offered a refund.They wanted me to get it disconnected,made an appointment but then cancelled it within half an hour .Made another appointment so I got it disconnected then that was cancelled and I was without cooker for a week.They asked me to pack it up for collection which I found all the packaging and cling filmed it all nicely .The men came to collect it but decided they couldn't get it out of the same door it came in so just ripped all the packaging off and left it on my floor.You just couldn't write it! The customer service is poor with one word answers sometimes not making sense,the quality of the cooker is very poor, you can push the bars together on the oven shelves with one hand and the food burns as the gas comes out from the front of the cooker and not the back.The concept of the cooker is nice if it was made with better materials and worked properly.I liked the fact it was on legs so you could clean under it easily.I certainly would not recommend this company to anyone.I am out of pocket as I had to buy takeaways and pay to install another cooker . I have never ever known such bad service .

Not very good i paid for next day delivery but never turned up so i called them and the lady on the phone was very rude so i cancelled my order will never order of them again

Great product, good price, good delivery.. 100%
Delivery guy super helpful..

I purchased my gas cooker oven 6 months ago, it has now been condemned due to giving off carbon monoxide fumes.
I have contacted Ferre via the what’s app cs and absolutely disgusted with the lack of support empathy but most of all refusing to issue a refund for this cooker oven.
I have been offered a replacement same make/model however after the first cooker default I do not want to risk the same happening again.
I believe fault lies with cooker and urge anyeone to stay away

I purchased a hob and the fifth black was scratched I have sent three lots of photos liked they asked and absolutely nothing has come back to me I asked for a refund now they are ignoring me HELP NEED ADVISE

I am very disappointed with my experience.
I purchased a cooker hood that was described as grey, and the photos on the website also clearly showed a grey colour. However, when the item arrived, it turned out to be anthracite/dark graphite, which is significantly different from what was advertised.
After exchanging several emails with customer service and explaining that the colour does not match the description or website images, I requested to exchange it for a different colour. Instead of acknowledging the misleading product description, the company informed me that I would have to pay a 20% restocking fee plus shipping costs.
I find it unfair that I am being charged for a return when the product I received does not match the colour presented on the website. This has been a very frustrating experience, and I expected much better customer service and a more reasonable solution.
I would not recommend this company based on my experience.

Does anyone out find that all the food they cook in their ferre gas cooker always burns at the bottom

This company has no customer care or customer awareness. Despite numerous calls and emails, I was ignored after their product almost caused a fire after it ‘blew up’ on first plugging it in.
Don’t buy a product from this company! I stupidly bought from the company and not Amazon who have an excellent returns policy.
I never received a reply or any refund from Ferre.
I had to throw the product away and lose my money!
Disgusting!

I ordered a gas cooker from the company received it broken. I contacted support which are not professional or helpful. They arranged an engineer and had me waiting home all day for him not to turn up. They started ignoring my messages and not responding. Would not recommend whatsoever. As I am £400 down and no working cooker.

There was a fault with my cooker but they sent another quickly, would buy from them again, thank you Ferre

I purchased a 90cm gas cooker from these people I purchased it through ebay , brand new still packaged , within two weeks of having it fitted the oven door handle fell off one end , the only way of contacting these people is through wattsapp messaging it took two months for a reply and when they did they didnt want to know £550 wasted ive never been able to use the oven since I bought it ive had it 12 months

Love the new cooker, it is stylish, functional and looks fab in our new kitchen. We bought the black and gold vintage style, in dual fuel (gas hob, electric oven)

Delivery communication was great and efficient. Only thing to note for other potential buyers, you will need to keep or buy a new hose for the gas connection. Overall, very pleased with this purchase!