Fire Pits Direct Avis

2 867

•

4,3

Cheministe

Écrire un avis Visiter le site web

Écrire un avis

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... Voir plus

Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... Voir plus

L'entreprise a répondu

My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... Voir plus

L'entreprise a répondu

Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!

Coordonnées de contact

2810 Stoner Court, #1, 52317, North Liberty, IA, Etats-Unis
877-374-6777
sales@spotix.com
www.firepitsdirect.com

4,3

Excellent

3 k avis

5 étoiles

4 étoiles

3 étoiles

2 étoiles

1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les gens ont aussi consulté

North Country Fire

northcountryfire.com

4.9

(2 k)

SmoothSpine

smoothspine.com

4.4

(7 k)

Smallwood Home

smallwoodhome.com

3.9

(3 k)

Air Filters Delivered

airfiltersdelivered.com

4.3

(3 k)

Futonland

futonland.com

4.7

(4 k)

Rooms To Go

roomstogo.com

4.8

(57 k)

Raymour & Flanigan

www.raymourflanigan.com

4.4

(65 k)

Afloral

afloral.com

3.8

(4 k)

4,3

Tous les avis

(2 867)

1 avis reçu au cours des 12 derniers mois

Écrire un avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

24 oct. 2023

Talking us through options and ideas

23 octobre 2023

Réponse de Fire Pits Direct

25 oct. 2023

Hello Danny,
Thank you for your review. We're glad that you're happy with our service and support, and we hope you will enjoy your firepit for years to come.
Best,
Firepits Direct/Spotix Customer Solutions

24 oct. 2023

knew what he was talking about

knew what he was talking about. helped me size proper gas line, Regulator and air vent required for 150,00BTU burner

23 octobre 2023

Réponse de Fire Pits Direct

24 oct. 2023

Hello David,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions

24 oct. 2023

Will not honor returns

I needed to return an $1800.00 electronic ignition as my installer said it wouldn't work outside (though its clearly advertised in an outdoor setting) so I had to return it. They screwed one gas pipe into it and left a little pipe dope on the threads. I sent it back and spotix wont take it because theres a little pipe dope on the threads. I would have understood if i needed to pay a restocking fee but they wouldn't work with me at all. Now I'm stuck with an $1800 paperweight.

22 octobre 2023

Réponse de Fire Pits Direct

24 oct. 2023

Hello Tim,

Thank you for the feedback. Unfortunately our return policy on this item states that it needs to be returned in new, unused, unassembled, and resalable condition in the original packaging.

We contacted the manufacturer themselves on this also to see if they would accept a return and they would also not take it back.

Unfortunately the item that was returned has been used and is no longer in a new and resalable condition.

Best,
Vince
FirepitsDirect

24 oct. 2023

The website was very easy to use and navigation was seemless. Only downfall was the estimated delivery time which ended up being much sooner. Original date was 6 weeks out and it appears it will be here before week's end.

16 octobre 2023

Réponse de Fire Pits Direct

17 oct. 2023

Hello Robert,
Thank you for your review. We're glad that you're happy with our service and website, and that we could get your purchase to you sooner than expected. Thank you for being our customer!.
Best,
Firepits Direct/Spotix Customer Solutions

16 oct. 2023

We bought a wood stove from this…

We bought a wood stove from this company - shipping was fast and customer service was excellent -they are very responsive to questions or concerns

19 septembre 2023

Avis spontané

Réponse de Fire Pits Direct

17 oct. 2023

Hello,
Thank you for your review. We're so glad that you're happy with our service, and we hope you will enjoy your wood stove for many years to come. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

16 oct. 2023

28 septembre 2023

Réponse de Fire Pits Direct

9 oct. 2023

Hello Creighton,
Thank you for your review. We're glad that you're happy with our service and website, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions

7 oct. 2023

Easy to use fast simple good choices

6 octobre 2023

Réponse de Fire Pits Direct

9 oct. 2023

Hello Fabian,
Thank you for your review. We're glad that we had good options for you and that you found what you wanted easily, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions

5 oct. 2023

They were great

They were great. They caught a mistake in my order before it was shipped. They called and corrected promptly

4 octobre 2023

Réponse de Fire Pits Direct

5 oct. 2023

Hello Nick,
Thank you for your review. We're glad that you're happy with our service, and that we could get you exactly what you need. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

2 oct. 2023

Parts that I ordered arrived on time…

Parts that I ordered arrived on time and were exactly as expected to complete my build.

14 septembre 2023

Réponse de Fire Pits Direct

2 oct. 2023

Hello Gary,
Thank you for your review. We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come.
Feel free to share photos of your finished project with us on Instagram and Facebook or email them to Marketing@Spotix.com. We love seeing how they turn out!
Best,
Firepits Direct/Spotix Customer Solutions

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.