Oscar was very clear on what the policy offered, he worked hard getting me the best price without skimping on quality of cover. He was clear on how much the “Excesses”,were and how much any additiona... Voir plus
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Lisez les avis des autres
Thank you so much to Thomas, who ran me through the whole process with professionalism and patience. I had to amend a policy due to an alteration of exchange date, Tom followed this up and made sure t... Voir plus
L'entreprise a répondu
ONE WORD "JAMIE" What an absolutely amazing young man doing an incredible job, with laughs and much good humour and patience with a veritable geriatric member of society (Me, i`m 84) and i do not... Voir plus
L'entreprise a répondu
I cannot recommend First2Protect enough! I'm a first time buyer and have been instructed to get a quote for home insurance, my mortgage broker reaches out to First2Protect this morning with my availab... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
first2protect.co.uk
Écrit par l'entreprise
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Coordonnées de contact
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Royaume-Uni
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excellent
7 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Thank you so much to Thomas
Thank you so much to Thomas, who ran me through the whole process with professionalism and patience. I had to amend a policy due to an alteration of exchange date, Tom followed this up and made sure this was as stress free as possible. Customer service 10/10, highly recommend First2Protect. Thanks again.
6 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Thomas provided such professional and patient support throughout the process. It’s great to know he was able to help with the amendment to your policy following the change to your exchange date and made everything as stress-free as possible. Your kind feedback and recommendation are very much appreciated, and we’ll be sure to share your comments with him.
I appreciate the reminders
I appreciate the reminders. the new quotes and the no nonsense approach to renewing my policy.
6 juillet 2026
Réponse de First2Protect
Thank you for your review. We’re pleased to hear you appreciated the reminders, competitive renewal quote, and straightforward approach to renewing your policy. Making the process as simple and hassle-free as possible is what we aim for, so your feedback is very much appreciated.
The understanding was fantastic and…
The understanding was fantastic and resolved everything within a couple of minutes. Great customer service! Thank you
6 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that your query was understood and resolved so quickly. Providing efficient, helpful service is what we strive for, so it’s great to know you had such a positive experience. Thank you for your kind feedback.
Thank you for your kindness and…
Thank you for your kindness and patience.
Understandable explanations.
23 juin 2026
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you found our explanations clear and easy to understand, and that you experienced kindness and patience throughout. Your feedback is very much appreciated.
Great service from Jamie W
Jamie W called us within minutes of us requesting a quote online. He was professional, thorough, friendly and clear in his questions and explanations as to the Insurance cover. We are very appreciative of the excellent service we have received to date.
3 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Jamie W contacted you so promptly and provided a professional, thorough, and friendly service. It’s great to know he took the time to clearly explain the insurance cover and answer your questions. Your kind feedback is very much appreciated and will be shared with him.
I would like to say a big thank you to…
I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful throughout the whole process. Everything was explained clearly, and the support I received truly made my day. Thank you again for such outstanding customer service.
3 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Charlie provided such excellent service and made the process of arranging your house and contents insurance straightforward and enjoyable. It’s great to know his professionalism, friendliness, and clear explanations made a positive difference. Your kind feedback is very much appreciated and will be shared with him.
Excellent ambassador for First2Protect.
Excellent informative, friendly and engaging call from Tom Lennon, crystal clear information (re. Home Insurance products) and prompt second call on the same afternoon after he had to call an associate for more information to assist with our discussion. First-class ambassador for First2Protect.
3 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Tom provided such an informative, friendly, and engaging experience. It’s great to know he took the time to obtain additional information and call you back promptly, ensuring all your questions were answered clearly. Your kind feedback is very much appreciated and will be shared with him.
Evenlyn was extremely friendly
Evenlyn was extremely friendly, patient and helpful!
3 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Evelyn was extremely friendly, patient, and helpful throughout your experience. Your kind feedback is very much appreciated and will be shared with her.
Very helpful advisor
Very helpful advisor. Answered all.my questions. No hard sell. Finalised home insurance with ease.
1 juillet 2026
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that your advisor was so helpful, answered all your questions, and made arranging your home insurance straightforward. It’s especially pleasing to know you felt no pressure and were able to complete everything with ease. Your feedback is very much appreciated.
An excellent and courteous service
An excellent and courteous service. The agent, who indicated that he was new, took time to read all the notes on my account before offering an opinion. Additionally, he stressed the importance of reading through all relevant regulatory material. I am grateful for his patience when I had to change payment cards. Crucially, on behalf of the company, he apologised about communication that did not arrive in a timely manner. Overall, it was an enjoyable call. Thank you!
3 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you received such excellent and courteous service. It’s great to know our advisor took the time to review your account carefully, explain the relevant information, and support you patiently throughout the call, including when updating your payment details. We also appreciate your understanding regarding the earlier communication delays, and we’re pleased the advisor was able to address these with you. Your kind feedback is very much appreciated and will be shared with the team.
Spoke to lovely woman called jody I…
Spoke to lovely woman called jody I think. She was very helpful and very friendly. Got me a decent quote as well.
3 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Jodie was friendly, helpful, and able to find you a competitive quote. Your kind feedback is very much appreciated and will be shared with her.
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you received quick and efficient service and found Jodie to be friendly and helpful throughout. Your kind feedback is very much appreciated and will be shared with her.
A gentleman called Charlie helped me…
A gentleman called Charlie helped me today was Amazing he explained everything professionally very well and I am very happy with the service.Thank you .
3 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Charlie provided such excellent service and took the time to explain everything clearly and professionally. It’s great to know you were happy with the support you received. Your kind feedback is very much appreciated and will be shared with him.
Great customer service
Great customer service, I spoke to jade who was brilliant, she was friendly, helpful and resolved my issue in a timely manner, I would highly recommend
3 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Jade provided such brilliant service, being friendly, helpful, and resolving your query promptly. Your recommendation is greatly appreciated, and we’ll be sure to share your kind feedback with her.
The online document access process is a…
The online document access process is a nightmare, verification kept failing, password reset request links not turning up
The sales call was excessively indirect, just say you want to sell me landlord's buildings cover with some options and these are the prices. Better yet, just put it in writing in an email with a link to accept and pay
3 juillet 2026
Réponse de First2Protect
Thank you for your feedback. We’re sorry to hear that you experienced difficulties accessing your documents online and that the verification and password reset processes did not work as expected. We appreciate how frustrating this can be and will ensure your comments are shared with the relevant team for review.
We’re also sorry that the sales process did not match your expectations. Our aim is to understand our customers’ needs and explain the available options so they can make an informed decision. However, we appreciate your feedback regarding a more direct approach and providing information in writing, and we will take this on board as we continue to improve our customer experience.
I was generally pleased with how my…
I was generally pleased with how my questions were answered by Rosemary.
2 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re pleased to hear that Rosie answered your questions clearly and that you were happy with the service you received. Your feedback is very much appreciated and will be shared with her.
Our Insurance payment was expiring soon…
Our Insurance payment was expiring soon and for some reason we had been facing issues while trying to complete the payment. Got in touch with Rebecca Potter from customer care and she was able to get the issue sorted quickly
2 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re pleased to hear that Rebecca Potter was able to quickly identify and resolve the issue with your payment before your insurance expired. It’s great to know you found the service helpful and efficient. Your kind feedback is very much appreciated and will be shared with her.
Renewing my policy.
Jade was very helpful on the phone explaining everything. Easy to renew my policy
30 juin 2026
Réponse de First2Protect
Thank you for your review. We’re pleased to hear that Jade was so helpful and took the time to explain everything clearly. It’s great to know you found the renewal process easy and straightforward. Your kind feedback is very much appreciated and will be shared with her.
Very pleased with the information…
Very pleased with the information received and effortless process to get up and running with home and contents cover.
2 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you were pleased with the information provided and found the process of arranging your home and contents insurance effortless. It’s great to know everything was straightforward and easy to get up and running. Your feedback is very much appreciated.
Very efficient and helpful for the…
Very efficient and helpful for the product I needed. All documents received easily and they are clear to understand.
17 juin 2026
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you found the online customer portal efficient and helpful, and that arranging the cover you needed was straightforward. It’s great to know the documentation was easy to access and clear to understand. Your feedback is very much appreciated.
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