FirstPort Scotland Avis 

i have been a resident at Homeross house in Edinburgh for 19 years, Wesley our house manager has been here over 6 years and i must say he is very professional in his role, his building management skills are excellent he is very approachable, friendly and goes beyond the line of duty in caring for the residents , we also wish every success to Eric who has recently joined the management team.

MY NAME IS NORMAN KEARNS AND I HAVE BEEN AT HOMEROSS HOUSE FOR EIGHT AND HALF YEARS AND WE HAVE ONE OF THE BEST MANAGERS AT OUR DEVELOPMENT , WESLEY, IS VERY FRIENDLY, APPROACHABLE , AND HE GOES ABOVE AND BEYOND TO SOLVE ANY PROBLEMS YOU MAY HAVE, HE,S OUTSTANDING, A TEMPLATE FOR OTHER MANAGERS TO COPY , AND ALSO ERIC WHO HAS RECENTLY JOIN US IS RAPIDLY LEARNING THE TEACHINGS OF WESLEYS WAYS, I THANK FIRST PORT FOR SENDING US THE BEST QUALITY OUTSTANDING MANAGERS IN MY EXPERIENCE.

Development manager Kerry at Morningside veiw edin goes above and beyond extremely efficient and friendly

Neglect duties as factors, rubbish blowing about in kids park for over a month. Poor company to deal with, poor standards, poor customer service

I stayed at Caiystane Court in Edinburgh (EH13 9AA) for six days last week. It's a well-managed site with friendly residents, and the development manager has done a great job.

Recently moved in to a FirstPort managed property in Bishopbriggs and
Immediately needed some assistance in getting access to locked cupboards for virgin media installation. Intercom fault quickly rectified the next day.
Spare keys/fobs ordered.
Thanks to Julie

REPLACEMENT OF EXISTING STORAGE HEATERS.

It was proposed to replace the existing storage heaters which are about 23 years old with new modern heaters. The old heaters used off-peak electricity. It came to a point in time where off-peak electricity was no longer available to us. The heaters were deprived of their advantage which was off-peak electricity and left with their disadvantages which were no thermostatic control and no programmer. The disadvantages meant that corridors were heated in the early hours of the morning when no person was present to benefit from this. Empty spaces were being heated every day.

FirstPort, acting as the Factor, took steps to replace the heaters with modern heaters with thermostats and programmers. Under advice from a manufacturer's sales representative, it was decided to replace every existing heater with a new heater according to their rules of thumb. This resulted in a plan to buy and install twice as many heaters as were required.

The professional design approach requires that a calculation is done to determine the requirements for heat. The number and heat output of heaters is based on the calculated values. This means that it is possible to keep the number of new heaters to the minimum required and by doing so minimise the cost of buying and installing the new heaters. FirstPort’s proposed plan did not achieve this.

Additional factors were that expensive heaters were recommended by the manufacturer's sales representative when more cost-effective heaters were available. Wi-Fi was recommended, to be installed in the corridors at a further cost. This cost also could be avoided.

The lessons to be learned from this example is that FisrtPort do not necessarily apply the correct method. This may be because people employed by FirstPort may lack the knowledge and experience to do so. The result of this may be excessive cost which is imposed on the Proprietors and Owners who may not be aware of the issues.

The WORST company I have ever had to contact, and that is saying something. I live in rented accommodation which isn’t cheap. Numerous tenants and an estate agents have request the intercom be fixed as there is no way of contacting residents from the entrance of the building.

The company were told about the issue 6 MONTHS AGO. But made up some pathetic excuse that parts are “hard” to get hold of. When we first moved in, the lift was also broken which took them 3 months to fix.

The broken intercom has forced delivery drivers to leave parcels outside the front of the building, which we have now had stolen, as the drivers cannot get hold of us. If you wish to buy a property and this is the management company, think again. Useless, time wasters. If I could give 0 stars I would.

This property management company is worse administrative company. if you have to save yourself from cheating stay away from this company. we been trapped with this nightmare but would recommenrded if you buying flat and there is Firstport as factor company, don't buy that flat, they will keep sending you bills even after you have paid all bills. some bills are like 2 to 3 years old bill which you are not liable to pay. when you ask about those bill they will sent you legal notice and threaten to ruin you credit history. they are running scam as per my experience. beware of this factor company. if they are associate with any property stay away from that property and if they already you factor company, change remove them as soon as possible this people will rain you peach. FirstPort Scotland is a nightmare.

Shocking company. The fees that they charge have rendered my grans property unsellable. She paid £180000 for her property back in 2008 and is trying to sell it to be nearer me, so that I can look after her and she can't even get £30000 for it- that's a £150000 loss on what she paid and does not allow her to buy another property. It's daylight robbery and clearly an offer that can't be accepted. The sole reason is the extortionate fees this company charge. No pensioner should have to pay the best part £4k a year in fees to live in their own property. To top it off, she has to give a percentage of the sale (if she ever does manage to sell) to the company that built it.
This company does not have the residents best interests at heart and do not care that they are effectively trapping residents in the properties because the fees are so extortionate, it renders the property unsellable.
Please be aware that the price you pay for one of these properties is over the odds. You will lose thousands of pounds if you ever manage to resell one of these properties.
To add to this, they also charge you to apply for a pack to sell the property. I appreciate that there is care line and maintenance to pay for, but how can you justify the fees and making the properties unsellable. A working person wouldn't want to pay that, let alone a pensioner who doesn't have a wage! Stay away from this company at all costs. It'll come back to bite you when you try to move on.

I am sure our development manager is considered excellent if you happen to be one of her favourites. Today she excelled herself by removing my key box from the garden, where it has been since before I bought the flat almost 5 years ago, without any warning or explanation. I am left wondering what she will come up with next.

Be very careful if you are moving from FirstPort to another Property Management. Despite giving them 6 months notice they failed to transfer any maintenance contracts. Instead of transferring the telephone contracts they cancelled the lines. This resulted in the emergency care system, installed in each flat, was rendered useless along with fire alarm system and the emergency call system in the lift. They have retained our refurbishment fund meaning we can’t get urgent repairs done. They haven’t paid contractor invoices since June meaning our local contractors won’t come out. One star is doing them a favour.

I stayed for nights and it was great experience the guest room was excellent and the manager Frank made me very welcome and he was a credit to your company.

Absolute crooks! Avoid buying property managed by them.
Never did anything for the Estate I lived in when anything was raised.
Payment terms were 6 months in advance, but when I moved out (with notice) 4 months into a billing cycle, they didn't refund me the extra 2 months, instead they keep sending me a demand for £20 due to deficit in their budget. When I asked for details, I was sent absolute BS with double charges and charges for things I have never seen/ will never see the benefit of. I have queried these 3 times now with no response, except a further demand for £20 and threat of legal action.

Worst service one can ever expect, after 2 month and 20 request to 5 First port staff member they can not even get a simple request of loading my details on to the blocks intercom system

Big Thankyou to John (DM) at Clachnaharry Court Inverness for being so helpful and accommodating today,
Kind Regards
Shirley (DM)
Kensington Court, Formby, Liverpool

Cannot praise Firstport Scotland and the manager at Strathmore Court , Forfar , Angus highly enough.
The manager is so helpful and accommodating at all times.

I have been living at Hays Court, Inverurie for 8years and have yet to find fault. The decor, helpfulness, happy attitudes, lovely neighbours, pleasant gardens and seating areas all go to make a lovely safe secure environment. What more could you want? Our manager John Chester is a very caring and helpful man. I love it here.

The manager at caiystane court has been extremely helpful. I have contacted her a few times on the phone and she has gone over and above to assist with my enquiries. She is approachable, friendly, knowledgeable and efficient. I commend her for her commitment to her job and readiness to help.

Terrible company, no actual care or attention is paid to their customers.
Send threatening letters demanding money for work to be carried out and yet the work is not carried out for months and then when it is the work is substandard. I refer specifically to the park at the Laurels in Dumfries.

The benches were poorly maintained to the extent when anyone sat on them their clothes were stained beyond salvaging. This was in April and now they are still the same with only a paper sign attached telling people not to sit on them! What use is that.
The rubber matting under the pay items has been filled in with a poor quality tar, it is not fit for purpose and is coming out, also, tar in a child’s play area, this is a health issue never mind the staining and damage it causes to clothing and shoes, and subsequently your house when the children return home covered in it.
First port couldn’t care less, clearly haven’t chased up the works or inspected them.