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2,6

Bas

TrustScore 2.5 sur 5

12 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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2,6

Tous les avis

(12)

4 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Worst rental service in Antalya

Very very unreliable car rental service. Parked the car during our trip and were hit by a van while we were away. Spent the entire day to resolve the issue and to make sure the rental service had everything they needed to get insurance to cover the expenses. We were promised to get a replacement vehicle. But afterwards they went complete radio silence and we were without a car for the rest of our trip. Cost us loads of money in terms of ubers, taxi’s and other modes of transport.

Our bnb owner helped us find a garage to get a quote for the fix, they estimated the costs between 300 and 400 euros. When we handed in the car the wanted to scam us into paying more than double. Were also forces to pay in cash because paying with card would add a 20%(!!!) fee… none of which was in writing. Very very bad in terms of communication throughout the trip and very rude when bringing back the car. Would very much advise against using this car rental service.

4 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Muy mala experiencia

Muy mala experiencia. No recomiendo esta empresa en absoluto.

Reservamos un coche con antelación y, al día siguiente, nos contactaron para decirnos que no podían entregarlo en la fecha reservada. Nos ofrecieron recogerlo dos días después y, finalmente, nos dijeron que lo mejor era cancelar la reserva.

Les pregunté si podía cancelar sin problemas y me aseguraron que sí, y que el reembolso llegaría en un plazo de 2 a 3 días. Han pasado ya 10 días y todavía no he recibido mi dinero.

Después de 7 días les escribí para preguntar por el reembolso, pero ni siquiera respondieron a mi mensaje.

Un servicio muy poco profesional y una atención al cliente inexistente. No recomiendo esta empresa a nadie. Si no quieren problemas ni perder tiempo y dinero, eviten alquilar un coche con ellos.

22 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

The friendly staff who greeted us…

The friendly staff who greeted us quickly upon exiting the airport, the new vehicle, and the fast and reliable experience were excellent. I would like to thank them very much. I paid a 200 euro deposit, and they refunded it the same day. I will definitely contact them again next time. Thank you, First Rent a Car.

27 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Absolutely scammers very rude purchased…

Absolutely scammers very rude purchased full insurance online and they wanted €350 euros more for extra insurance after I purchased online never use them stay away they trick you they charge you less and try hitting you with extra insurance which over doubles your car money DO NOT USE STAY AWAY they left 9 of us with baby's stranded 1am in the morning THEIFS

30 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Reservation canceled less than 24hrs before pick-up w/o explanation

First rent a car canceled the reservation the day before my arrival without explanation.
It has been impossible to get in contact with them.
They didn't answer the phone nor mails I sent to ask explanations or alternatives.
I had to find last minute alternative car rental with double price compared to the price I could get booking in advance.

13 août 2024
Avis spontané
Noté 1 sur 5 étoiles

A scratch on the side is not a crash

A scratch on the side is not a crash, and I paid $100 for extra insurance. It does not give you the right to keep the deposit for traffic violations which is 300 Euro or $318. I demand my deposit as soon as possible.

Reserved a 9 seater online for 5 days, Picked up the car at Antalya air port. Put 2,200 Lira gas. Driving in Antalya was crazy. I want to return the van after few hours and asked if I can get refund. Said no refund for early returns and I said ok. Returned the van and lost $700 but they have not returned my $318.51 deposit. It is over a month. I asked for the deposit return and no answer. Basically losing $1018.

1 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Everything was easy

Everything was easy, car was really good one, economical with auto transmission.This agency is worth a hype by taking a car from.Money of frozen amount returns quickly after returning a car.Perfect place of renting a car in Turkey

30 mai 2022
Avis spontané
Noté 1 sur 5 étoiles

Full insurance scam

Took the full insurance , number plate fell off the first day , car was old and had done 250000km yet they still charged me 40 euro for the plate . Full insurance doesn’t mean full insurance and after you pay all the extra they are more expensive than the more reputable companies .

14 avril 2022
Avis spontané
Noté 1 sur 5 étoiles

Very unprofessional!

You'll definitely feel that these guys are trying to scam you. They're very unprofessional. You'll realise this the moment you see them when they hand over the car. I travelled to Turkey (a place of so many scammers) and asked to have the car dropped off at the airport.

They wrote my debit card details on their form. On paper! Not stored securely digitally, no on paper. Anything can happen. And in fact something almost did happen today. I got called by scammers and I saw a charge attempt on my card. Thankfully I reported my card lost/stolen as soon as I left Turkey in case anything happen. Phew! Dodged a bullet.

I don't recommend them.

11 novembre 2021
Avis spontané

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