First Tech - Nimbus Avis 126

I worked with Kien and Shivani. They were easy to work with and we accomplished our goals in a very timely manner.

Shivani was thorough, knowledgeable, and efficient in assisting my parents with their financial transactions. She took extra time to educate them (and me) on beneficial details of our account set up. We appreciate Shivani’s hep and easy-going, patient manner working with us.

Thomas at First Tech was excellent at helping me with my checking and savings account.

Mr. Hunaidi listened to my life circumstances and suggested what would be best for me. He was kind, nonjudgmental, and understanding.

Shivani Marathe had helped me set up promotional CD’s several times at First Tech. She has alerted me to other savings opportunities. She is very helpful, knowledgeable and trustworthy. I recommend her highly.

ALWAYS a long wait in here. Tellers to have too many steps to do to handle simple processes. Maybe Corporate could streamline processes?

Thomas Hess, explains various information and comparisons among others with easy language to understand how things are working. Wonderful and professional attitude and customer service. Thank you very much.

Shivani Marathe at the Nimbus branch provides such excellent knowledge and assistance while supporting me to manage my accounts. She has been very helpful. I appreciate her patience, attention to my accounts, and generosity with her time. When Shivani is supporting me with my account management, I know that transactions will be managed promptly and accurately, and that I'll be getting the best rate possible. And she is always welcoming and friendly. She is a definite asset to First Tech.

I appreciate the effort the First Tech Nimbus branch goes to to take care of their customers. It isn't just me, I see them working hard for every customer.

Darnell's patience and professionalism were amazing - during the late hours of the day - he was the best! He double checked everything. He was very patient, personable and respectful while dealing with several transactions we requested.

Shivani is always helpful with my mom and brothers accounts. She always makes it so easy to do their banking and any issues I may have…

Shivani Marathe is my go-to person at First Tech. She keeps me informed of opportunities to increase the earnings on my First Tech accounts. I have safeguarded cash in high yield CDs and the Rewards Checking account. Shivani is patient, knowledgeable and focused. I rely on her expertise regularly!

Very comfortable setting. The credit union representative had a calm and comforting demeanor.

I was going into my email and I clicked on something on there. And I gave my information and I did not know it was a spam. I called First Tech and let them know that I got spammed. They sent me a new debit card and then I called another representative and I explain to her what happened and she suggest I should get a loan they offered me for $200 and I wasn’t sure that I would get approved. I did the loan and I was approved. I was so happy for that that she helped me out to replace the money that I got spammed on. Really nice representative that helped me with that in the meantime, I’m waiting for the investigation for the money that was taken out of my account. While I’m waiting to find out about the $200 that was given to me for credit. I will pay my bills in the meantime.

Troy guided me through my quandary and got me on the right track - thank you for your patience and help.
Geraldine Williams

First Tech has been great some of the time but sometimes it has been horrid. With recent hacking problems, the Nimbus branch staff worked hard to get our accounts set up again. When we applied for a new mortgage, the Wilsonville branch people made it happen easily. But communication amongst employees particularly with the Fraud Department could be very much improved. Two times I have dealt with them over the last five years, repeating the problem to a long line of receptionists who just pass my call along while making me feel like the culprit. I choose to use 1st Tech partly due to our over 40 years association. But it makes me rethink my bank affiliation when some employees are unresponsive. My conclusion is that 1st Tech as a larger organization with staff remotely handling things it is less friendly and efficient.

During my auto loan process I worked with about 6 different people at the Credit union. It was obvious by the answers I was getting that not everyone had a clear understanding of the loan process. I was often given completely different answers and had the loan process explained differently. In the long run it all worked out just fine.