Ordered x4 milkshakes £6+ each - After about 1 hour they finally arrived in an awful condition - in a milkshake soaked bag, watery, plus 1 container was open and the other 3 had milkshake over their b... Voir plus
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Ordered on Deliveroo because I was told - the best burger ever. Well where do I start??? Firstly it took an hour to be delivered. Secondly, the burger looked nothing like the picture. It came wrapp... Voir plus
FIVE GUYS WIMBLEDON HIGH STREET. Avoid this place like the plague! The place was massive but only a library I was the only customer and it was 5pm when McDonald’s down the road was heaving with peo... Voir plus
If you're a vegetarian don't even think of going - almost inedible. I gather the meat burgers are good, but it is very expensive fast food.
À propos de l'entreprise
Écrit par l'entreprise
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Coordonnées de contact
48/50 The Broadway, SW19 1RQ, Wimbledon, Royaume-Uni
- 02085401239
2,3
Bas
6 avis
A répondu à 18 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Poor food quality got my order wrong…
Poor food quality got my order wrong and I complained via email and there response was shocking! Avoid and eat at Burger King or McDonald which are both cheaper and have better customer service
26 novembre 2025
Avis spontané
FIVE GUYS WIMBLEDON HIGH STREET.
FIVE GUYS WIMBLEDON HIGH STREET.
Avoid this place like the plague! The place was massive but only a library I was the only customer and it was 5pm when McDonald’s down the road was heaving with people after work and school kids all ordering things. So you do the math? Five guys quality is good but far too expensive, and it feels cold and unwelcoming plus the staff are not helpful or nice! I asked the guy for a little bit of chips with my burger and he angrily refused me because I didn’t pay for it! But his frying chips nonstop like his feeding the thousand when I was the only customer in the store? All that chops he fried will go to waste and all the oil and expense is going down the bin I would be surprised if they are still open in 5 years time! But don’t go to five guys!
10 janvier 2025
Avis spontané
Worst ever value for money. Such a rip off
Burger was tasteless and fries were so dry. Such a waste of money. Definately would not reccomend. Please do not waste your money. Absolutely awful !!!
29 novembre 2024
Avis spontané
Réponse de Five Guys UK - Wimbledon
Hi Moya, thank you for taking the time to leave us a review.
To explain, our prices are what they are as we pride ourselves on the quality of our food. We use only fresh and premium ingredients, which are hand prepared each morning by our crew, to ensure a high quality product. We don't have any freezers in our stores and everything is cooked to order.
Moreover, we do not add seasoning to our burgers, and the fries are cooked 'Boardwalk style'.
We hope this explains more about Five Guys.
Messy on arrival. Poor presentation.
Ordered x4 milkshakes £6+ each - After about 1 hour they finally arrived in an awful condition - in a milkshake soaked bag, watery, plus 1 container was open and the other 3 had milkshake over their bases and had fallen over in the bag. Nasty and very messy. Very poor presentation and supposed to be a premium product delivered like that.... Courier said he had something wrong with his bike yet on the tracking looked like he stopped off to deliver countless times before he got to me. Sent an email to 5G's customer service dept.... 0 response....If you allocate a courier multiple drop-offs, no wonder drinks arrive in this appalling condition. Was glad on this occasion we hadn't ordered food, like we usually do. Therefore, last time purchasing from this company I think.
14 juin 2024
Avis spontané
Réponse de Five Guys UK - Wimbledon
Thank you for taking the time to leave us a review.
We're sorry to hear about the issues with your milkshakes from our Wimbledon store.
To confirm, unfortunately Five Guys does not have control on our delivery partner's drivers and their journeys to make a delivery. We do not allocate how many deliveries they take. We can only take the appropriate steps to ensure our packaging is secure, including while this is handed over to the driver.
As stated in the form before you submitted feedback and on both automated responses you received, you will need to report this directly to Just Eat: "For any issues with a delivery order on UberEats, JustEat and Deliveroo (quality, missing items, food safety and delivery) please reach out to their respective teams directly by using the Help option on the UberEats, JustEat or Deliveroo App. They will offer you a solution as soon as possible. Any feedback left on our platform will be used to help us improve, but will not be responded to."
Therefore, please report this via Just Eat directly for further review.
Our apologies for any inconvenience caused.
Not for vegetarians!
If you're a vegetarian don't even think of going - almost inedible. I gather the meat burgers are good, but it is very expensive fast food.
28 décembre 2022
Avis spontané
Awful
Ordered on Deliveroo because I was told - the best burger ever. Well where do I start??? Firstly it took an hour to be delivered. Secondly, the burger looked nothing like the picture. It came wrapped in tinfoil - not even in a disposable container. Even Macdonalds have their burgers in a box!! Cost me £31 for two burgers and one regular fries. The bun was wrinkled as though it was 6 days old and heated in a microwave. The patty was so dry it was inedible.
11 novembre 2022
Avis spontané
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