FleetChoice Avis 604

I had a very good experience dealing with Tom. He helped me through the process and was very good at following up.

Fantastic service
All too easy.

Great service. Friendly and professional and made the whole process an easy one.

Excellent, responsive and professional. Jed at fleet choice was amazing to deal with. Highly recommend, have two cars through fleet choice

From the 1st call back from Rhys, the process was smooth and as advised. Every step was explained and work out as expected.

Brad was really helpful and easy to deal with

Was a seemless process, in discussing my finance options, completing paperwork and in such a short time from first calling fleetchoice, within week i had my car delivered at the dealership and paid for through the finance novated leasing.
will go through this again at the end of my lease term!

100/100

So far I have been disappointed with my experience. The communication has been ok, but I’ve had to chase up more often then I would like. I have also had my vehicle delivered without some of the inclusions. I’ve tried calling several times to find out what has happened but have had no contact. I can only hope it improves.

What a great experience and a breathe of fresh air dealing with fleet choice was. I had a lease with another company and reached out for a quote for a new vehicle. Bradley Thompson, the lease consultant helping me, was an absolute legend throughout the entire process. He is an asset to Fleet Choice, and i am very appreciative with the swift turn around time he provided me. From the initial quote, credit check and settlement, through to picking up my Range Rover - he managed to get that all done within 3 days. Thanks again Brad.

Very happy with the level of service.
I genuinely believe my consultant (Josh Keen) went above and beyond to get me into my preferred vehicle.
Im not a straight forward case as I have never done this before but I was well informed without being influenced either way.
FleetChoice came recommended via a colleague and im very happy with the end result…

Everything has gone well and nothing has been a problem for FleetChoice when I have requested further information. Bradley Thompson could not have been more helpful and is very Professional and Knowledgeable.

When I first started the process of getting quotes to lease a car, I had never don e it before, I was vey impressed with the way Thomas keep in in contact with me. I rang three companies and asked for a quote giving them the same information on what I wanted. Thomas was the only person to follow up with me firstly to make sure I had received the quote and then again after a few days after receiving the quote. I started this process in mid September and to this day none of the other companies have made any follow up calls at all.

I gave a two week period for them to get back to me but in the end I decided to go with Fleet Choice for the very fact that Thomas was the only one to call me and follow up with questions either over the phone or a written response via email. One of the other providers was a bit cheaper but I could not go past the excellent service I received from Thomas. When I called and he wasn't available there was no being put on hold and listening to 10-20 minutes of some garbage music or promotional tribe, it was a brief message from Thomas and he would always get back to me, within minutes most times.
I could not recommend another company, service provider or business more highly than Fleet Choice. I have worked for the government for 23 years and in my job as a Deputy General m
Manager I have had to contact many internal and external agencies for multiple reason and I can say not one of them could give me serviced anywhere near what I have been given by Fleet Choice.
Thank you to Thomas for making this such a simple and pleasurable experience. Nothing was to hard from him.

Very helpful, knowledgeable and friendly. Great communication throughout the process. 10/10.

I purchased a new car and found the experience to be very pleasant and unstressful.
My sales consultant was prompt, thorough and knowledgeable.

Easy to deal with, made the whole process simple.

I was finishing up my lease and it was a hassle calling my account manager to go through options.

It was about a week until I called their line and Andrew sorted me out straight away. My mistake for not calling the hotline first.

Kevin was professional, friendly and answered my one million questions ! He really made the process so easy. Thank you 🙏🏽

Before signing the contract with them for my car, the customer service was great, picking up the phone immediately; very friendly. Now that I have been with the lease for several months, the Finance component in my account is always in negative numbers, and when I have a reimbursement to be processed it is delayed because my account is always in red numbers. Because of Covid restrictions I am hardly spending any money in fuel and maintenance, so these two are balancing my whole account, but this should not be the case. The finance component is the one I cannot manage. It is fixed.
I have asked the account manager to look into this problem with absolutely no success. It is getting to the point that I am seriously considering paying out the car and getting rid of the novated lease.
I am amazed at how appalling the customer service is. What a lack of interest in solving the problem.
I will not consider them again as an option for a novated lease.
Enrique

Very proactive and a can-do attitude.
Was a pleasure to deal with.