Flode Avis 

I ordered a stainless steel sink , which arrived with a dent. I contacted the company via the only option of email and sent pictures of the damaged sink. I received one response offering a 15% discount which i turned down and asked for a replacement, to which I have had no response at all.
I have sent several more emails and am now being completely ignored. I'm having my kitchen refitted and am now with a dented sink, £165 out of pocket and no replacement. Absolutely disgusting way to do business . I would avoid this company with a barge pole.

Bought a flode tap, it leaked out the bottom of the boiler unit when the boiling tap was initiated. Many pictures and emails later, I was sent another unit. This had the same problem leaking out the bottom. Was fobbed off that the water pressure was too high. The pressure was within the normal limits so they sent another unit. This one also leaked, just installed the third unit…. Surprise surprise, this one leaks too!! Flode, I have emailed you today. Please issue me a refund, I have absolutely no faith in your faulty sub standard products. DO NOT BUY!!!!!

Tap switch mechanism failed - broken return spring I think. Very light use ! Now dangerous in my view as it can be left running scalding hot due to switch snagging. Apparently not changing filters has caused it according to Flode which is an absurd assertion given it’s a mechanical spring totally separate to the water . I wouldn’t recommend this.no customer care and I feel fobbed off. I’ve asked them to reconsider

Do not buy Flode! They pretend there is a warranty in place but find ways to wriggle out of it.

Here is my story about that ...

Bought a Flode Bojig for light use in a small cafe, used once per day. Had it installed in October by a qualified plumber. Cut to March, I found it not working, no one knows when it stopped working (that light use again!).

Call the plumber out, he says it is a mechanical manufacturing problem with the tap mechanism.

Go to Flode, they look into it and tell me I haven't changed the filters every six months so the warranty is void.

Six months would have been up at the end of April, this stopped working in March. When we switch the heating unit on, the filter light is still green suggesting it does not need changing yet (probably due to its light use).

The issue is mechanical, the button on the tap lever presses but nothing happens when pushing the lever back - no resistance, no click, no second position. Hence no hot water.

If this is what you get for supporting British manufacturing then give me Europe/China/India instead.

You have been warned!

Wish I had checked reviews here before purchasing a Flode Runda tap via B&Q trusted seller scheme. The tap began to leak shortly after installation and Flode have just fobbed me off with nice emails. I’ve had two plumbers check the tap and both confirmed the tap was faulty. Flode just want more pictures and seem to be blaming my water pressure, which is fine with the other 10 taps in the house!
B&Q should really reconsider having Flode as a ‘Trusted’ Seller as this is tainting their image.

Total rubbish
Purchased a 3in1 tap, arrived quickly.
Fitted the tap for it to start leaking within a few hours.
Videos sent to flode and they tell me the tap is faulty so a replacement will be send.
I questioned how the tap can be faulty and not the boiler unit.
Anyway new tap arrived and fitted for it to be exactly the same.
This was purchased via B&Q who are even worse at taking no liability and are another company that should be avoided.
B&Q had advised me to dispose of the faulty products as the company won’t want them back.
So I ask for a refund and oh what a surprise the company want them back now!
Wish I had read these reviews before ordering
Please AVOID this company
Absolutely scum of the earth
AVOID AVOID AVOID

Ordered a tap on Monday, arrived Tuesday !!! Really good quality product and outstanding service, wasn’t expecting my tap till Thursday !!

The tap itself is good. Unlike the other reviews, ours hasn’t broken.
But when customer service is rude, condescending and unhelpful and they tell you your warranty is void due to not changing the filters in time despite the fact that they have been sold out every time we have tried to buy them…….

Not recommended. Definitely buy from another manufacturer.

I purchased the unit and then fitted a few days later only to find ileaked within the unit so I returned it and eBay returned my money
Cheap and crap

Do not buy! Yer works great for the first year! Now can’t get hold of anyone!!

We have had our boiling water tap 18 months and it has started leaking from the underside of tank contacted customer service which you can no longer do by phone and they say our warranty is void due to not changing filter often enough I have told them we have a water softener so have 0 limescale but this doesn’t seem to make a difference to them any excuse to wriggle out of replacing the water tank

Missing part company not sending the missing part. Unable to use product at all

Appears this company is a scam. I have reported to Action Fraud.

No products have arrived and no tracking provided - and no response from customer services.

Look nice in the photos but the products are cheap and nasty; appalling after-sales service. Bought a boiling water tap. Tap arrived broken and needed replacement. Replacement tap subsequently broke anyway and then boiler unit cracked within one year of purchase. Customer service refused to replace or repair.