Floureon Avis 37

My grandson's apartment caught fire 2 days ago, and was determined by the fire department to have been caused by his Fleureon RC battery. Of course, there is no phone number to contact the manufacturer. I would appreciate being contacted by a legal representative from this company. These batteries are unsafe and without a smoke detector, this fire would have ended in tragedy instead of just extensive damage. My number is 641 895 2789.
Penny Sharp

For the reviews mentioning a lack of Customer Service:

Floureon is no longer an operating company. Their website is down, products are almost all out of stock, etc. What do you all not understand?

In regards to quality, I can only say good things: their batteries are one of the highest I have seen in recent years; sad they are no longer in production. Docking one star for the fact that they are no longer operational.

Have tried for several weeks but have had no reply from Floureon support. Tried E-Mail and Facebook

Purchased my first 4 camera system from this company back in 2016, faultless continuous use for 7 years. Now upgraded to 8 cameras with invisible ir and 4tb hdd. Excellent system and easy to wire in. Software easy to use and does the job of more expensive products for a fraction of the cost.

Absolute crap communication since Feb this year. ABSOLUTELY NOTHING
No help from them
Customer support have a laugh !!!
Again we keep buying Chinese crap in this country and it keeps failing!!!

Warning do not waste your money on this utter crap I wish i read the reviews before i purchased...i really cant say anything good about floureon. There are much better cctv systems out there this is the worst of the lot....you have been warned!!

Won’t connect to wifi
Keeps saying device already exists!!
No one I can get hold of and no support

The software is very poor making it impossible to make proper changes to settings. Simple things like blocking motion areas.
The motion sensitivity can’t be controlled so even an insect triggers motion detection.
Numerous poor English instructions.
My advice, DON’T bye a Floureon.
Also you can forget any support.

This unit worked well when purchased, but the business was clearly clearly set up to make money then close - unit has failed 18 months in

My kids locked admin account 5 days ego every day send message to the manufacturer but no any respond. Higly not recomended floureon cctv support is so bad and do not provide any super admin kaygen or send master password on the email.

Like others here, had a 8 camera set for 4 years and not a problem.
Unit has given itself a password, which I never did and support….ha ha ha ha ha ha

What support…..? Zero answers after 1 week of e mails
Guessing this company has gone bust then, so that leaves me screwed.
Any ideas anyone on unlocking the admin code?

Regards

Floureon support is about as much good as a chocolate teapot. They never responded to what is meant to be within 24 hours. Email them over 30 times, not one response. We binned the product and when with Hikvision instead.

I’ve had an 8 channel wired NVR Box for several years, starting with an 4 channel I decided to upgrade.
Needless to say I depend on Floureon to safeguard my home, even more so when I’m away from home.
Being an HGV1 long distance truck driver my surveillance setup is imperatively important knowing I can be assured I can watch and be at Ease my family are safe from literally anywhere.
But that’s all in the passed now, my system has had problems whereas the NVR Box has locked me out somehow it’s given itself a new password.
Contacting Floureon with all the info at hand they replied with a possible cure! Which Ales didn’t work! Now since that first email I’ve sent a following 7 emails, two Messages and even left a 3 message on their Facebook group page.
This is where their customer service drops below poor! They absolutely totally ignore their customers! I even sent an email at 02.00am so that they should have read it at 09.00am Hong Kong time! It was a total wast of my time and loss of sleep!
So as it is I’m without surveillance for my home, all I need is a main password from Floureon to unlock my system! But that’s to much trouble for Floureon to deal with.
I’m now looking elsewhere for a new NVR System to replace Floureon’s but one that hopefully has a better customer service should anything go wrong!
I’ll Finnish with a warning if it’s a surveillance system your looking for, before you part with your money be careful, very careful who you give your money to.

I have had system for about 2 years and it worked really well until recently. I had a password lockout. Tried to contact support , they did reply saying the person had been on vacation . And the account lock code is generated each 24 hours , so could I send the latest code. I have sent 4 new codes non of which have been answered. Very disappointed with this company. Will it buy anything they make again.

Seems they don't exist any more. The Facebook messenger app now gets no reply apart from -Thanks for your message and the Floureon Web Site contact email address get no reply.

Stay clear.
Nightmare to install. Emailed 3 times with a specific problem to their programmer that doesn't work.. No reply at all so product went in the bin AS OUR SUPPLIER SAID THEY HAD NO RETURNS FOR THIS COMPANY. So we installed what we recommended.

BMS Electrical

Be careful !!
They don't answer when you ask support for installation problem with an IP camera ...

Attention : ne repond pas aux mails envoyés :-(

Garbage avoid this crap in a box...

Go offline everytime something happens when you need them and unreliable on wifi connections.

Dont waste your money like I did.

At first this seemed like a good system, however it let me down badly. One camera developed a fault just after the warranty elapsed, so I replaced it. My house was burgled whilst I was working away and I was hoping to get some good images of the scumbags responsible, but the whole system had crashed and had recorded nothing.

Don't buy this product if you buy you West money, very poor product, you email never answer iam very sad