Excellent Customer Service
ORIGINAL REVIEW: FNBA offers very competitive rates on CDs. Cool! Great! BUT, what I didn't know was that they're making it up - unsurprisingly - with super-high fees elsewhere. In my case, the shock happened when I needed to terminate a CD early; the penalty was 540 days worth of interest, and if the account hasn't been open 540 days, it's taken from the original deposit. FYI most CDs charge a 6-month interest penalty for early withdrawal.
UPDATE: Everything I said previously is true, but I have since had a lot of interaction with FNBA, and it revealed a level of customer service that my own primary bank (Ally) simply does not have. I appreciate it and am upgrading my rating accordingly.








