forét Avis 82

Hej Foret,
Jeg føler mig desvære nødsaget til at aflevere min første anmeldelse på Trustpilot nogensinde i håb om at komme i kontakt med jer.

Jeg har købt trøje i Large til en mand på 190CM og 85KG, trøjen er alt for stor. Den misvisende størrelse gør at prøvningen af trøjen kommer til at koste mig 120kr. [60kr i levering og 60kr. i retur].

Ovenstående er træls, men det er ikke det største problem her. Nærmere ligger udfordringen i, at jeres retur system ikke har generet en QR kode til returneringer, jeg har nu over flere dage forsøgt at kontakte jer for at få denne tilsendt men uden held - vil i venligst vende tilbage med en løsning?

Lækker tøj og god service!
Skud ud til Jeppe fra foretstudio.dk

I received a jacket for Christmas from my Dad. I'm based in the UK and we don't have any Foret stores here to try things on for sizing.

I was hoping to return the jacket for an S (my dad had ordered a M). They only do returns for refunds. We were charged a whopping 28% of the order to make the return. It did say this before we returned, but had little choice as it was the wrong size. They really should offer swaps at the very least.

I won't be buying the replacement jacket from them.

Jeg synes, at forét laver noget virkelig lækkert tøj i god kvalitet og med flotte designs.

Jeg bestilte to t-shirts via deres hjemmeside i den størrelse, jeg normalt bruger i jeres tøj.

Forsendelsen kostede 60 kr., hvilket jeg accepterede lidt mellemfornøjet. Desværre viste pasformen sig at være anderledes end forventet, så jeg måtte returnere tøjet – og også her betale 60 kr.

I alt har jeg altså betalt 120 kr. for muligheden for måske at blive kunde hos jer. Det er en ret frustrerende kundeoplevelse, særligt når I – mig bekendt – ikke har nogen fysisk butik, hvor man kan prøve tøjet først. (Store locatoren på jeres hjemmeside virker i øvrigt heller ikke.). Jeg ved at jeres tøj findes i f.eks. Magasin eller Illum, men jeg ved jo ikke, om de har lige netop de to t-shirts.

Dette er ikke en kritik af jeres produkter – tværtimod, jeg synes I laver noget virkelig fedt. Men som kunde efterlades jeg med følelsen af, at det koster penge bare at prøve at handle hos jer. Det gør det svært at tage chancen en anden gang.

Jeg forstår godt, at I ikke tjener penge på fragt og retur, men det er stadigvæk jeres valg ikke at tilbyde en fysisk butik, hvor man kan prøve tøjet – eller en mere fleksibel returpolitik, der tager højde for det.

Jeg handler nok bare hos Zalando eller i fysiske butikker fremover – måske er jeg heldig, at de fører jeres tøj.

UK buyer. Found this brand through John Lewis and then went direct to their website after not having the sizing or range I was looking for. As the items were coming from Denmark, I appreciated that sizings are on the website so I could check my existing size T-shirts before purchasing. They arrived just shy of 2 weeks from purchasing which is pretty close to their expected delivery time of 5-7 working days. I bought 3 T-shirts and they’re lovely quality, as well as a good price on sale. Had quick comms back too when I asked about expected shipment date. Will definitely keep on eye on the website in future and I hope they manage to expand to a greater selection within the UK in the future.

Forét makes authentic clothing which have an outdoor vibe while being colorful in a subtle way.

Prachtige kleding! Kwalitatief zeer goed! T- shirt of sweatshirt draag ik vaak en blijven mooi..

Beautiful and good quality clothes. No problems with delivery service.

If you’re looking for high-quality, minimalist and timeless pieces of Nordic fashion you should definitely check forét out! Great service and outstanding quality materials! Highly recommend!

Super fede produkter og af høj kvalitet. Kender ikk til deres service da jeg mest køber det igennem andre webshops🙌

Quality perfect, style perfect

Good quality that's not the problem. But honestly, horrible customer service. They literally talked like a kid instead of caring about their customers!

Foret kører en eller anden scam, hvor det koster 60,- at returnere en varer.

Essentielt er de ved at kører en forretning hvor de har et incitament til at give dig en vare dig ikke passer, så du returnere den og de tjener på at du returnere varen.

I bought a $80 hat that arrived too small and when I returned it, they took $70 for shipping and gave me $7. Customer service is horrible and it feels like a scam company. Beware.

Great quality, great fit, cool designs. Amazing brand.

Jeg er på mange måder begejstret for Forét, men oplevelsen har været blandet. Fra at have modtaget et par lækre trøjer og pragtfuld service i første omgang (5 stjerner værd), ville de ikke tage min vare retur i mit andet køb. Dette til trods for, jeg kun havde prøvet varen på kortvarigt indenfor. De var imødekommende, og jeg forsøgte at være det samme, men 1400 kroner for en vare, man hverken kan passe eller returnere er en stor øv-oplevelse…

I have been a customer at forêt for a few years now. I primarily buy clothes for my boyfriend (and then cheekily borrow them) and my experience has always been very good. It's easy to tell that forêt is a business run by passionate people, and the entire customer experience reflects that completely. I give forêt my biggest recommendations to anyone who may be in doubt.

I've ordered from them numerous times and never experienced any trouble at all.

Most importantly, the clothing is stellar in both quality and looks. My first pieces from there have been heavily worn through six years and are, despite this fact, still going strong. With their sustainable approach to clothing and Danish heritage (I'm Danish myself), I've found myself coming back several times.

Lastly, I might add that the one time I was in contact with their costumer service, I was treated professionally and kindly.

Hochwertige schöne Kleidung von einem seriösen Händler. Sehr Empfehlenswert.

Let’s start on paying for returns. I’m all for it, and commend Forét for not conforming to ‘industry norms’ set by fast-fashion giants with no regard for environmental costs. (Greenpeace estimates returning a pair of jeans adds 24% to its CO2 footprint.) These aren’t budget items, so you’re going to think before buying, and that should mean you’re more likely to keep them when they arrive. If you’ve changed your mind, then pay up for your mistake.
The only caveat to this is that items must be accurately described on the website. So a medium overshirt listed as ‘regular fit’ shouldn’t turn out to be large when you check the sizing details. This happened with my last Forét order, so I sent it back and re-ordered a small because 1) the shirt is quality, and 2) I got a good personal response from Jeppe.
I have to admit, other priorities mean I’m strictly a ‘sales buyer’, but even if I was paying full price I’d be happy to support a retailer doing things the right and sustainable way.