Foryourentals Avis 

Stayed at an apartment in Madrid apartment was lovely until the last day money was stolen out of the apartment got nothing from the host except a message stating that I was lying .Asked for details of key activities not willing awful host stay away

Apartamento gestionado por foryourental en Calle De la Cruz, 18 (Madrid). Pago anticipado de más de 350€ para un fin de semana. Llegamos, pusimos codigo y la llaves no estaban en el locker. Reclamamos y ni caso, ni solución. Perdimos dinero y buscar otro alojamiento. Una estafa. Si te ocurre esto. No te fies . Te puede pasar a ti también.

STAY AWAY FROM THIS COMPANY AT ANY COST!!THEY’RE SCAM!! On March 31, 2026, I booked a VRBO property in Madrid, Spain, for July 24–26, 2026. I paid €384.08, with a €500 refundable security deposit due at check-in.

Shortly after booking, the host falsely claimed my payment had failed and threatened to cancel my reservation. VRBO confirmed my payment was successful and my reservation was valid.

Before arrival, I contacted the host about early check-in and was told check-in began at 2:00 PM. Due to inconsistent and unprofessional communication, I contacted VRBO, and a supervisor assured me I was protected.

On July 24, I asked again about early check-in around 1:00 PM. Instead of mentioning any issue, the host simply asked if I had paid an early check-in fee and told me to return at 2:00 PM.

At 2:00 PM, I could not access the property until VRBO contacted the host. When we entered, the apartment was filthy and clearly had not been cleaned. There was trash in the kitchen, empty beer cans, dirty sheets on the floor, and a foul odor. I documented everything with photos and videos.

The host ignored my calls. About 30 minutes later, the host and VRBO claimed the cleaner had been in an accident and offered to send someone to clean. If that were true, they should have informed me before check-in instead of telling me to return at 2:00 PM.

Having lost confidence in the host, I declined the cleaning offer and was forced to find alternative accommodations.

I request a full refund of €384.08, confirmation that I will not be charged the €500 security deposit or any additional fees, reimbursement for my additional lodging expenses, and an investigation into this host and VRBO's handling of this reservation.

☠️⚠️NO CONTRATAR⚠️☠️

Apartamento con cerradura inteligente. Te mandan un enlace con un código que no funciona. Los teléfonos de atención al cliente tanto de FOR YOU RENTALS como de BOOKING, te atienden la IA y no tienes manera de entrar en el apartamento. He incluso hemos visto a muchos inquilinos durmiendo en los pasillos de los apartamentos sin poder abrir sus alquileres.
Hemos visto fotos de otros usuarios y vaya tela.....el apartamento super descuidado. Bañera rota, pomos de puertas inexistente, espejos rotos, la TV no funciona, lámparas descolgadas, paredes sucias, puertas de habitación sin pomo, enchufes rotos, un apartamento para 5 personas con una mesa con 3 sillas, lugar muy ruidoso.
En fin no recomendable, te ves en Madrid, en la calle.
Lo único bueno son las chicas que estaban limpiando el apartamento al llegar, que hicieron lo imposible porque pudiéramos entrar en el alojamiento.
TODO UNA ODISEA
El apartamento está en la calle de las infantas 13. Madrid

Hice un viaje a Madrid hace 2 semanas con mi equipo de trabajo y la experiencia en general ha sido excelente.
Desde la comunicación y la atención previa a la llegada, las recomendaciones que nos hicieron y ayudaron a elegir un apartemento que cumplió todos los requisitos, la llegada y entrada al apartamento, el estado de la limpieza, la amabilidad del personal del check in + el support ofrecido por customer care todo contribuyó a una excelente experiencia.
Eramos un grupo de 6 personas, llegamos a las 2am debido a un retraso y el personal de Customer Care organizó un locker para que pudiesemos buscar las llaves y realizar la entrada al apartamento.
Sin nada más que pedir de esta empresa y alojamiento. 10/10 experiencia y servicio.

He estado en el piso de Alcalá, 35 de For You Rentals y me ha parecido increible. La atención del equipo y la estancia perfecta. Volveré!!

Het verdient nog niet eens 1 ster, zo verschrikkelijk is het. Net als anderen kreeg ik ook op geen enkele manier contact met hen over het precieze adres en de sleuteloverdracht. Bij aankomst in Madrid ben ik naar hun hoofdkantoor gegaan, dat was de enige manier om in contact te komen. Het appartement bleek bedwantsen te hebben dus ik ben de volgende dag gelijk vertrokken. Weer geen contact mogelijk. Ik ben nu bezig om op zn minst mijn geld terug te krijgen via het andere verhuurplatform via welke ik bij deze oplichters terecht ben gekomen. Ook kijk ik nog naar het indienen van een officiele klacht bij de Spaanse consumentenbond. Op insta hebben ze mij geblokkeerd omdat ik wat negatieve dingen over hen had gepost. Echte oplichters zijn het.

Absolutely unacceptable experience with For You Rentals.

I accidentally booked the wrong dates for an Airbnb reservation and realized the mistake literally seconds later. I immediately contacted the company to ask for a simple date change or cancellation. Instead of helping, they refused everything and kept the full $1,500 payment under a “zero refund policy.”

What made this even worse was the complete lack of communication. I contacted them around 10 times over the course of 5 days and received no meaningful response at all. The only reason they finally answered was because Airbnb had to step in and force a response.

At first, they claimed changing the reservation “was not possible.” Then Airbnb confirmed directly with both me and them that it actually WAS possible. After being caught in that contradiction, they changed their explanation and simply said it was “against company policy” to help or issue any refund.

So to summarize:
- They ignored repeated messages for days
- Gave false information about what was possible
- Refused to make a correction requested immediately after booking
- Kept $1,500 for a reservation mistake reported within seconds

This company showed zero flexibility, zero empathy, and terrible customer service throughout the entire process. I strongly recommend that anyone booking with them be extremely careful, because if anything goes wrong, you may be completely ignored and left without any reasonable support.

Pésimo en todo ,trato , apartamento.con una red en la terraza ,más un andamio ,olía mal ,TV con dos canales.

AVOID AT ALL COST

The flat was dirty upon arrival. It clearly had not been properly cleaned and only the bathroom was acceptable. There was a strong cigarette smell that lasted for weeks, likely from previous occupants. Although someone was sent the next day after we complained, it was done reluctantly and the issue was never properly acknowledged.

Communication is very poor. They respond quickly when it comes to payments, but when you need assistance, there is no service at all. Even a water leak reported by a neighbour went unanswered for days.

The pricing is also excessive for what is offered. €1,800 for a one-bedroom apartment in these conditions is unjustifiable. We also requested a partial refund due to the issues and an early departure, and this was completely ignored.

There are far more professional agencies out there. I would not recommend this one.

LA PEOR EXPERIENCIA DE MI VIDA!
Si usted está pensando en tomar algun servicio con esta empresa, le aseguro que se va a arrepentir.
Vine a Madrid por 1 mes desde Malta y me he sentido estafada, me rentaron un piso en Calle de la fe 6, en terribles condiciones, sucio, viejo y en mal estado. Cuando hicimos todo el proceso y pagamos cumpliendo todas las condiciones y pago que es ABSURDO!! (1.250 EU) para encontrar que no lo tenian listo, nos iban a cambiar a otro, una hora despues lo cancelaron, al final tocó entrar en este piso por una pequeña reducción de la renta con la promesa de que iban a arreglar el daño el lunes siguiente (Una humedad asquerosa en la entrada y el baño) No respondieron sino hasta dos semanas despues, el piso se pago con todos los servicios incluyendo internet, JAMÁS pude usarlo por que no funcionaba, la supuesta oficina de calidad, todo menos eso. Se presenta luego un técnico a arreglar la humedad sin previo aviso. Madrid es un desastre en tema de renta, y empresas con este nivel tan bajo de servicios y profesionalismo y respeto por el cliente dejan un sabor amargo y desagradable de venir a desarrollar cualquier actividad. Lamentable!!

Muy mal desde el primer momento, falta de comunicación no te cogen el teléfono ,si consigues que te hablen por whatsapp te contestan lo que quieren, no lo que les preguntas, hasta el último segundo no sabía si iba a dormir en la calle ,habiendo pagado por booking me pedían que firmara un contrato y que ingresara un dinero en una cuenta corriente yo me negué y por eso no podía hacer el check-in luego me dijeron que no tenía que pagarlo ,pero que tenía que firmar ,tuve que firmarlo ,si no ,me quedaba en la calle ,quedaron en darme dos juegos de llave y me dieron solo uno ,lo alquilé por la terraza ya que conozco el edificio y no pude ni asomarme pues estaba con una red y con andamios el apartamento olía mal la televisión solo se veían tres canales, la persona que contacte con ella por whatsapp muy mal educada malas contestaciones. No se lo deseo ni a mi peor enemigo

I have been trying for weeks to recover my deposit, but my emails are ignored. Extremely unprofessional

I was relocated last minute to an apartment 40 minutes away. When I finally moved into the original apartment, it was dirty, paint was still wet, and toxic cleaning odors made it barely usable. Some of my clothes were damaged.

The Wi-Fi didn’t work for two days, and communication was almost impossible.

Scam!
I booked through Holidu one of their properties in Madrid. Foryourentals never emailed me the address , I contacted them via email and whatsapp and never got an answer. I had to book another hotel last minute. I asked Holidu for a refund which after two weeks still has not happened. I don't know who took my money, I paid Holidu, don't know if they paid Foryourentals, but neither has contacted me.

Paola has been beyond unhelpful. The ladies at the checking were unwelcoming and showed up at thew wrong time. The appartment didn't have any fast and secure wifi (the support told me to use the neighbors' weak wifi) and there was no washing machine as advertised in the listing. The lack of support was shocking. I will let the Spanish rental authorities know about this lack of professionalism as well as warn any future prospect looking for information online.

En todo momento me he sentido como en casa, trato familiar por parte de la gente con la que hablamos.

A booking was made for a Madrid apartment via Blueground (an intermediate broker who was excellent!), with a €1,000 deposit managed by ForYouRentals. Upon arrival on June 1-2, 2025, pre-existing plumbing issues were reported and repaired by ForYouRentals. After checkout on June 30, the refund process was delayed for months due to ForYouRentals' poor communication and failure to provide proof of payment. A partial refund of €878.45 was issued on September 3, 2025, after ForYouRentals deducted €90.75 for the pre-existing repair and cited currency conversion from USD. All requests for an itemized bill were ignored. Formal demands citing Spanish tenancy law [(Article 36, LAU), stating the burden of proof for damages lies with the landlord, who must prove they were caused by the tenant and were not pre-existing)] were sent on October 26, 2025, and consumer complaints were filed with Madrid arbitration (Nov 6), the Madrid consumer office (Nov 28), and Econsumer.gov (Dec 5), International Consumer Protection and Enforcement Network (ICPEN) Dec. 5. The dispute over the withheld €121.55 remains unresolved, the company has refused to answer.

UPDATE(12/9/25): Four days after my review(12/5/25), the company gave a weak and irrelevant response—after ignoring my requests for over three months and only after I posted on Trustpilot. There was no response to a formal demand letter which was sent last month and yet, they still provide no proof of damage, and nevertheless deducted money. This reply is the most (albeit inaccurate) information I’ve received in five months. I address their points:

They claim the plumbing issue was “completely unknown prior to your arrival” and resolved “immediately at no cost.” FALSE. They deducted €90 after I left. It was "immediately resolved" only because I reported it within 12-14 hours of arrival. After five months, they’ve provided no documentation proving the drain was clogged by my use (because it wasn't).

They reference a “technical report — which you received.” I NEVER received any technician report during my stay and have still never seen one.

Their admission that they didn’t know of the problem proves they don’t inspect between tenants. If a tenant reports an issue, they will charge the tenant for it. The failure to inspect before and after a tenant uses the property demonstrates they can "at will" assign blame for a repair to whomever they wish, and they chose me.

They claim the deduction “was not an ‘arbitrary deduction.’” I called it arbitrary because they arbitrarily assigned blame for pre-existing damage I did not cause.

They claim “All supporting documents were provided upon request.” I have over 100 emails(4,000 pages); they NEVER provided a single supporting document. Clearly, the author of the reply never read the email history.

They state Spanish tenancy law (Art. 36 LAU) “does not apply to seasonal contracts...” and that “the burden of proof was met through the official technical repair report.” Yet they have provided NO report. I was charged months after my tenancy for a repair reported on day one. Where is the report? After five months, nothing.

They say, “the factual record and technical reports fully support our actions.” This is laughable. Over 100 emails of delays and refusal to provide documents is written proof they have no reports—only a "declaration" that I was at fault.

Their claim of “timely responses” is false. Responses were rare and often required an intermediary company (Blueground) to press for a reply. Moreover, no official agency ever advised me of a reply from them. The system favors foryourentals: a visitor leaves, gets charged months later, and has no recourse without Spanish residency. I have taken filed claims with stateside agencies.

Look at other reviews of this company outside of trustpilot. My situation is not unique.

They are haggling over €90. If hundreds of tenants report issues in faulty apartments as soon as they arrive but are not notified that it will cost them to repair it, but will be billed later with no recourse to the the money back, ForYouRentals can make thousands per month. Do the math, it's quite lucrative.

I REPEAT: I arrived to a clogged, damaged drain and loose faucet fixture. It was pre-existing but if not repaired could damage the apartment with flooding to the bedroom (the apartment was not level and I had to mop the excess water). What choice was there but to ask for a preexisting problem to be fixed? They provided zero proof I caused it. This shows how they operate: withhold money unilaterally, then justify it with false claims. I wouldn't trust them to supervise a warm glass of water, let alone administer an apartment rental. Stay away—they will blame you for damages and keep your money. Bottom Line

Puede ser fácilmente la peor empresa con la que puedes alquilar un inmueble. Lo primero de todo, su atención al cliente es nefasta. Para que alguien te coja el teléfono tienes que rezar 3 padres nuestros. Si alguien lo coge, se van pasando la pelota entre ellos para no solucionar nada al final, y muchas veces te hablan con bastante falta de respeto. Más vale no tener ningún problema con el inmueble porque te van a dejar solo.

Después, no cumplen las condiciones que ellos mismos marcan. Se supone que tienen un servicio de limpieza que viene una vez al mes a limpiar, pues los 6 meses que he estado en uno de sus pisos no han venido ninguna vez, porque siempre había algún problema, o directamente no cogían el teléfono o no contestaban al WhatsApp. Tuvimos un problema con la persiana, que ya estaba en mal estado previamente, y tardaron en arreglarlo como un mes, y siempre yendo detras, porque si es por ellos no hacen nada. Otro problema fue la fianza. Te marcan los tiempos y no los cumplen, escribí más de 10 emails para su devolución porque no contestaban a nada, y hasta que lo hemos conseguido han pasado casi 3 meses, además de que como te tengan que arreglar algo, por su mal estado previo, como nos pasó a nosotros, te van a quitar fianza. Más vale que hagáis foto de todo los primeros días para que no os engañen.

En definitiva, no recomiendo nada trabajar con ellos, os vais ahorrar muchos dolores de cabeza. Tienen un 0 en profesionalidad y trato humano.

​Recomiendo "Foryourentals" por su profesionalidad, la calidad de sus alojamientos y sus excelentes ubicaciones. El precio está justificado por la comodidad y la autonomía que ofrecen. ¡Volveré a reservar con ellos!

Atencion de 10, recomendados