If things go wrong, you're screwed
I rarely leave negative reviews, but I feel obligated to share my experience with Fox Inspection Group.
As a full-time real estate professional, I've worked with many inspection companies over the years. This was, without question, one of the most disappointing experiences I've encountered.
In my opinion, the inspection contained major oversights that resulted in significant issues being discovered after closing. When I initially contacted the company to discuss my concerns, I felt my calls and emails were largely ignored. It wasn't until I retained an attorney and sent a formal legal demand letter that I finally received a meaningful response.
What was even more frustrating was the resolution process. Rather than simply standing behind their work, I was presented with a release agreement that required me to give up my right to publicly discuss my experience in exchange for reimbursement of my inspection fee. I found that extremely disappointing. I was willing to resolve the matter professionally, but I was not willing to sign away my ability to honestly share my experience as a customer.
Consumers should also know that, at the time of writing, Fox Inspection Group is not BBB accredited.
Everyone makes mistakes. What separates a great company from an average one is how they respond when those mistakes are brought to their attention. In my experience, Fox Inspection Group failed that test. The lack of communication, accountability, and customer service throughout this process was unlike anything I've experienced from an inspection company.
Based on my personal experience, I cannot recommend Fox Inspection Group and will not be referring clients to them in the future.