Fraser & Co Avis 

Iarina has been a very accommodating and pleasant person to speak to and has helped me find a good property and has been very responsive to all queries . Highly recommend her

Iarina, is very professional, helpful and supportive.
We have had to move at very short notice and have found this very stressful.
Iarina has made the move for us less stressful and smooth.
I highly recommend Fraser & Co Estate Angent.
Iarina, thank you for your help and support.
We appreciate you and all that you have done for us.
Thanks again.
Claire and family.

Iarina was friendly and professional when showing us around a flat, and was easy to communicate with.

Iarina and Robert have been great and guided me from day 1. Extremely professional and stayed in touch throughout with their quick responses. Highly recommend!

From property management- Karen has been excellent and always understands the needs for the tenant which is why she works and tries her best to manage with landlords and provide high standard services. Great team overall.

My property manager Alice was a wonderful support - she was communicative and reliable throughout my 4+ year tenancy, and always really helpful.

George Ratcliffe of Frasers extremely helpful when he was in sales and now in Lettings.
Highly recommended.
Proactive in attention to everything.

My partner and I dealt predominantly by Nazim at this branch and he was so helpful and reassuring throughout the whole process of viewing, renting and ending our tenancy. Nothing was too much for him, especially when we encountered some hiccups with move out dates. I always felt like he would have an answer or solution to any problem- and I know I can be a tricky customer. Along with Amreet our nearly 3 year tenancy was managed wonderfully and I couldn’t recommend them more.

I had a great experience with Robert today. He is very professional, well spoken and knowledgeable. I recommend his services and Fraser and Co

Robert was a real professional and helped us secure an amazing apartment at Ledger Court. Many thanks for your efforts. Very good agent

George was great help! Guided me along the way, would 100% recommend.

I’ve rented my current property using Fraser and they did an amazing job to accommodate me and help me find the perfect flat for me! Special shoutout to George who really came through and did amazing work making sure all parties were happy :)

Great experience, George and the team are honest and reliable. True experts in the area.

As other reviews have stated, Fraser & Co make unreasonable end of tenancy charges. In our case this included trying to charge almost £500 in rent arrears despite us having paid in full. This was either staggering incompetence or an attempt to swindle us. There was no apology after we pointed out this error.

Other charges were explicitly for wear and tear. After we pointed out that they cannot charge for wear and tear, they didn't reduce the deduction but instead said it was for cleaning instead. Other charges were made for cleaning despite us a) having had the property professionally cleaned and b) Fraser & Co not providing any evidence that cleaning is required.

Another Trustpilot review states "Rabia refuses to review our comments and hides behind TDS", which sums up our experience perfectly.

Update: In response to the reply from Fraser & Co, it is hard to believe that long-term tenants are truly valued when Fraser & Co attempt to make such unreasonable end-of-tenancy deductions.

Firstly, it is telling that it takes a public review to receive an apology of any sort for attempting to deduct almost £500 worth of rent.

Do not believe that we and Fraser & Co are "in discussion" regarding deductions from the deposit. Time and again I have asked for justification for some of the deduction amounts, and have not been provided with evidence the deductions are necessary. The statement that "we have provided you with photos for reference" is simply not true for many of the attempted deductions that I have flagged numerous times.

Further, every response we get ends up stating that the "reductions remain" and that if we take issue with it we should go through TDS.

Regarding "mutual agreement between you and the landlord", we asked for a proposal for deductions to be given to the landlord, yet I received no response to this point (just like many other points I have tried to have addressed).

I wish it were true that Fraser & Co "would be happy to discuss" our concerns "to reach a fair resolution", but every correspondence from Fraser & Co essentially states that "the deductions remain" and we should take it up with TDS.

I scheduled a viewing appointment, but no representative from the agency was present to assist me. I waited for 20 minutes and attempted to make calls, but no one answered or returned my call.

Get yourself a Karen Smart @Fraser&Co Inverness Scotland region and I promise you won’t regret it,she took on soliciting for our house purchase and in a few weeks and everything we needed was ready.
Very professional ,response time impeccable.Warm and quite friendly.
She is at the top of her game believe me.I can say this because I have worked with other solicitors before and this was way different.I highly recommend.

Fraser & Co provides average service overall. Initially, I faced some issues with unexpected bills after moving out, which were not communicated upfront, leading to a surprising situation. There were also delays in resolving repair requests, which were disappointing. Communication can be hit-or-miss; sometimes, it took a while to get responses. While it's not the worst experience, there are definitely areas for improvement in transparency and promptness.

After a long time looking for a new home in London we found a wonderful apartment that met all our criterias. Thanks to Gemma‘s tireless efforts, we were able to move into our dream apartment after long negotiations. We couldn‘t be happier!

Fraser & Co is the most unprofessional and disgraceful agency I have ever dealt with. They rented me a flat with a broken boiler in the middle of winter, leaving me without hot water or heating for weeks. At the time, I was pregnant and diabetic, and despite countless complaints, they dragged their feet and showed absolutely no urgency or care.

Even after the boiler was eventually fixed, ongoing water supply issues were never addressed. These issues persisted for over a year, even after I had my baby, forcing me to care for a newborn in appalling conditions. Despite raising these issues repeatedly, Fraser & Co failed to act or take responsibility, showing a shocking level of incompetence and neglect. I was forced to move out early and rent another property just to have access to basic amenities like running water. Instead of fixing the issues they decided to rent the property to another tenant ASAP just to ensure the landlords rent.

Now that I’ve left the property, they’re ignoring requests to return my deposit. Their behaviour is disgusting and the attitude of their management is extremely unprofessional, and I will be pursuing legal action.

If you are considering renting from Fraser & Co, don’t. They are a negligent, uncaring, and unprofessional agency with no proper management and think basic welfare is a joke.

I also want to add it took months to get meter readings and I have been moved out for weeks and still no check out inventory. The property also had damp and mould when I moved in and was ignored when I flagged it.

Shocking to come across Robert Frasers social media, adverting his company in his bio, whilst being extremely racist and antagonising children online! Disgraceful behaviour for a grown man

Undoubtedly the worst and most incompetent estate agency I have ever encountered. I've been renting in London for 11 years and have never had a more disappointing experience. The staff are unhelpful, slow, and lack transparency. I reported numerous issues, including heating malfunctions, broken beds, wardrobes, black mould, and non-functioning extractor fans. Despite raising these concerns multiple times, I was ignored for over 12 months. I would never recommend this agency to either landlords or tenants.