FREEBIRD: Handcrafted Leather Boots Avis 

I hate that I have to actually give it a star. This whole process has been HELL! I ordered my shoes back in August (2020) and they never arrived. I asked for a refund. After several calls and emails they avoided the issue. It is now October 8th. They still REFUSE to give me a refund!! They and the delivery company both admitted the shoes never arrived at my address. A rep at the company claims their ‘policy’ is to mail replacement shoes (which I was NEVER told). This only delayed my refund. We are in the midst of a freaking PANDEMIC! Freebird has a death grip on my $376 dollars. Give me my damn money back!

btw... Steve Madden is a convicted felon (2005)

I was beyind excited to purchase a pair of Freebird boots. I have wanted a pair for around a year, and spent a lot of time reading reviews and debating which pair to buy considering the purchase amount is a lot for me to spend on boots.
I made my choice and ordered them a size up based on the majority of the reviews recommending it. I am typically a true 9, but I ordered them in a 10 (they do not offer half sizes) because I wanted room to wear them with socks and most reviews advised that they run tight.
I ordered them with overnight shipping around 12AM on Friday Morning (Thursday Evening) in Hope's they would arrive for my husband's birthday party on Sunday. I understand that there is processing time and unfortunately they did not arrive until Monday. This is not an issue.
I was on my way out the door to go to lunch when they arrived and was so excited that I put them on and figured I could take them for a test drive. Unfortunately throughout the afternoon I realized that they were too big, even with socks, and that they would be awkward to wear at this size. I went home and ensured they were clean, and boxed them back up. In doing so I found within the shipping box, an envelope with their return policy. The policy states that they will not exchange or refund with ANY wear on them. Which means having worn them out for the afternoon rendered me unable to return them. I am so disappointed. With the amount of money one spends on a pair of these shoes, it is mind blowing to me that their return policy is so strict and leaves no room for flexibility. A person should be able to test the boots more than a walk around the living room to ensure they are the correct fit.
The boots are beautiful, but I rated lowely because I now have a beautiful pair of $350 boots that I am incapable of actually wearing, or exchanging for an appropriate size.

Beautiful well made boots. There aren’t many things like them on the market that are made with quality leather and really unique styling like free birds are. There are a lot of variables in the fit and appearance and these variables are the basis for my two critiques. The first is that they only keep a handful of reviews on the website for each style of boot. This makes it a little harder to get a good read on how the boots fit (narrow toe, rigid shaft, high arch etc). While they do offer free returns, if the boots are on sale past a certain percentage they are final sale. Because I can’t trust for a consistent fit I will never buy shoes from the clearance sale. (Even store credit would make this more palatable). Secondly the listings show boots that always appear more distressed and broke in than the boots that are sent. I’ve been really excited only to receive a boot that was significantly less distressed (and less unique) than what I was looking at online. Finally if you receive a pair that is fresh off the line they stink to high heaven from the polish. My last pair I had to air out for weeks before I could stand to wear them.

Great service. I ordered my boots, paid on line. I asked Freebird to deliver them quickly as my husband would receive them at his hotel in Washington. They communicated the delivery process and I received the boots in less than a week. Thank you for my gorgeous hand crafted boots and awsome experience.