Furniture Village - Brighton Avis 

From the man at the showroom, who talked us through all the product details, to the delivery people, who were polite & friendly, everything went smoothly.

There was a slight mess up & 2 of the 4 chairs will now be delivered next week, but aside from that, communication was good.

Joel, the sales consultant, was excellent. Friendly, knowledgeable and not too pushy.
The range of beds & mattresses was huge and there were many actually in store, not just on-line. The sale was very welcome and the range of quality/costs was really good.

The sales assistant was very helpful

The shop experience was fine, thorough and polite. However only 3 stars as the product purchased is not due for delivery for another 3 weeks and FV have prompted me three times already to leave a review. Surely I need something tangible to give reasonable feedback?

Thank you to Joel for the help and guidance today. No pushing or uncomfortable sales techniques, thank you for that. Joel answered all our questions and offered extra information too.

Really helpful sales person- knowledgeable and not at all pushy! Great prices in the sale and very happy with a Blue Light discount- thank you

Following initial delivery where table was broken, we waited another 8 weeks for the new replacement, which was then delivered without the legs/base. The table top was then taken away again and we were told to expect a call that day or on the Monday - no call received. Also emailed three times with no response. To cap it off, we received confirmation from the Finance company that our agreement had been set up and payments would start from June, for a table we don't event have! Up to now, not a great experience and little communication. Hopefully someone might respond to this!?

Wonderful experience

Pascal was really helpful and patient, made spending money a pleasure (almost).

Todd was absolutely on point. Personable, charismatic and an absolute pleasure to deal with. Very professional and a good laugh! Very good sense for customer needs and wants from the range available.
If you go here and have Todd approach, you are in for a great experience with a gent who takes tremendous pride in his role. Will absolutely be coming back for future furnishings! (from JMT cubed!)

Gabriel was an outstanding sales person, he was really helpful while giving us plenty of space and time to make the right decision.

I contacted the on line chat who have been as helpful as they can be as I have a problem with my sofa (delivered Jan 26) that has not been sorted as yet. They have arranged another visit from the service company. hopefully the problem will be solved then

Staff were very helpful and knowledgeable.

Great service from ordering to delivery and set up. Lee and Andy who delivered and set up were very professional, set up and cleared everything away.

I purchased a very expensive Vispring Super King bed from Furniture Village after spending a long time in store with the salesman carefully choosing a split tension (medium/soft).

When the mattress arrived, it was completely wrong – unusably firm and nothing like what I ordered. We had already disposed of our old bed, so I was left sleeping on the sofa for nearly 4 weeks while waiting for a replacement.

The real issue was the response. The store showed little interest in resolving it quickly, I had to constantly chase, and the manager, Ash, was particularly unhelpful. The only “gesture” offered was a £39 delivery refund – which I was told I’d have to go back into store to collect.

For a premium product at this price point, the service was shockingly poor. A very disappointing experience from start to finish.
I will report them to Vispring also.

Our power recliner sofa needs a mechanism repair and we have been very worried about it. Ed was extremely helpful and has arranged for Castelan to contact and visit us to deal with the repair, Ed was very very helpful and was very re-assuring.

Great choice of fabrics/headboards/ beds compared to some other competitors we had been to.
The salesperson Sam was very knowledgeable and gave us the pros and cons of the beds and mattresses, which helped us to make an informed decision. We really felt he helped us rather than just trying to sell us something.

We were greeted by Sam Crocker from the hove store who was extremely friendly and welcoming but not pushy, we bought a table and chairs which we are really pleased with. Delivery was great and quick.the whole experience was 5* service.