Furniture Village - Guildford Avis 

1 490
TrustScore 4.5 sur 5

4,7

Europa Park Road, GU1 1AG Guildford, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ian was very helpful with every aspect of our visit and purchase. Talking through our options and helping to guide us towards making the right and informed decision. As always we are very pleased with... Voir plus

Noté 5 sur 5 étoiles

The salesperson in store was extremely helpful and patient. We also had a home visit from the interior designer from New Malden, Bana, also went above and beyond. We ended up with two sofas and a new... Voir plus

Noté 5 sur 5 étoiles

Great experience at Guildford store. I recently bought a bed at Furniture Village in Guildford and Iain McPhee who helped me was great - attentive to every detail, patient with my questions, and cl... Voir plus

Noté 5 sur 5 étoiles

Liam at furniture village was absolutely amazing! He truly went above and beyond and even answered his phone outside of his working hours to help us with our delivery. We fell in love with a mattress... Voir plus


À propos de l'entreprise


Coordonnées de contact

  • Europa Park Road, GU1 1AG, Guildford, Royaume-Uni

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(1 490)

65 147 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Service was very good

Service was very good, member of staff very helpful and explained everything I needed to know including delivery, in a positive manner! He was pleased to hear that my home is perfect for delivery of a sofa, and they will not have any difficulty with it!

27 août 2026
Noté 5 sur 5 étoiles

First class

My wife and myself plus my daughter and son in law went into the Guildford store to look for a chair for my wife. Margaret was the most helpful person you could ask for. And as a result my wife and I purchased the same suit as my daughter and son in law.

23 août 2026
Noté 5 sur 5 étoiles

Buying Furniture

The lady sales assistant was extremely helpful and efficient. She answered all of our questions, and provided help when required.

23 août 2026
Noté 5 sur 5 étoiles

Excellent delivery service from Nabeel & Hassan!

This is our second time ordering from Furniture Village, and once again the delivery service has been fantastic. Our first experience was for a sofa delivery and that was also absolutely spot on.

Nabeel & Hassan were brilliant with our Germain Dining Table delivery — amazing preparation, speedy assembly and incredible care in getting everything set up perfectly in the right place. They came fully prepared with floor liners and all the equipment needed, taking real care of our home throughout.

We’re really happy with the service and would highly recommend them!

21 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Service from Furniture Village in Guildford…

Furniture Village in Guildford made purchasing a wardrobe today very clear and straightforward.

Marcel was really helpful and knowledgeable.

Just one suggestion, it would be good if Furniture Village also issued an electronic copy of the contract / sales order by email, in addition to the printed copy (which was handed to us today).

I am very happy, though, with our purchase and the service received. Thanks.

20 août 2026
Noté 5 sur 5 étoiles

We had a fantastic experience with…


We had a fantastic experience with Furniture Village, from start to finish. The sales guy at the Guildford store was excellent—friendly, helpful and made the whole process really easy.
The delivery was smooth, and the guys who installed our new bed did a fantastic job. They were professional, efficient and took great care throughout the installation.

All in all, we’re extremely happy with the service and our new bed. A great product and a great experience from everyone involved. Would definitely recommend Furniture Village

18 août 2026
Noté 5 sur 5 étoiles

Excellent service and seamless purchase and

Excellent customer service from the manager and Gary who made the purchase of an adjustable electric bed seamless. All needs taken into account and we are happy with quality the product, price and the guarantee for aftercare. It was an absolute pleasure! Thank you Gary and Furniture Village.

16 août 2026
Noté 5 sur 5 étoiles

Great service and would definitely recommend!

After changing my mind more than twice and spending well over an hour trying sofas, I finally took the plunge. So much choice it makes choosing your next sofa even harder. Staff were there if we wanted to ask questions and were really knowledgable. I can't wait for my new sofas to arrive. I can't fault the.staff at all and would certainly recommend Furniture Village to family and friends.

15 août 2026
Noté 5 sur 5 étoiles

Sales representativeJohn was extremely…

Sales representativeJohn was extremely helpful, really pleasant and made the experience great. Really helpfull gave us all the options on offer and time to think. Excellent customer service

15 août 2026
Noté 1 sur 5 étoiles

Pestered

Went to look at mattresses. Pounced upon and pestered by sales staff who kept coming back. No opportunity to view quietly, eventually walked out and went elsewhere.

14 août 2026
Avis spontané
Logo de Furniture Village - Guildford

Réponse de Furniture Village - Guildford

Good evening, I’m very sorry to hear about your experience in store and apologise that you felt pressured by our sales team. To enable me to investigate this for you, please email a copy of your review, along with your full name and address, to myexperience@furniturevillage.co.uk.Kind regards, Gabriel.

Noté 5 sur 5 étoiles

Margaret was an excellent ambassador…

Margaret was an excellent ambassador for FV, Answered all questions and we ordered what we wanted. FV now charge for delivery and will not take away a used mattress - very poor and this does not go well for the staff to have to explain that you now have to get a third party involved.

7 août 2026
Avis spontané

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