Furniture Village - Ipswich Avis 

Staff were helpful

Rachel Burrows was so patient with us as we kept changing our minds! She was very helpful and honest. Great experience, thank you

Abu listened well, was very polite and reassured me the subject of my call was being dealt with promptly and efficiently. He was very kind and professional

Customer aftersales service is terible, It took several weeks and multiple phone calls to arrange for the exchange of a faulty chair, when the replacement finally arrived it was worse than the original and I had to go through the same process again, when the next replacement finally arrived it was not the same and I discovered that the manufacturer had been changed, by this time I had had enough of Furniture Village staff incompetence so returned the whole set of 6 dining chairs for a refund which I eventually recieved after much more effort on my part. I have not got the time or inclanation to write the whole sorry story but I can say without doubt that I will not be shopping with them again.

The service at your shop was exceptional, we already knew what we wanted to purchase, member of staff was very welcoming, very professional. Couldn't be more happier to shop at your store, and you have a wonderful choice of furniture. Many thanks

Good knowledge of product very helpful helped us find just what we were looking for

This has to be the easiest sofa buying experience I've ever had. Special thanks to Rachael who was very knowledgeable and explained everything to us clearly. Can't fault the experience and would recommend.

Chris provided exceptional service throughout, never trying to sell but giving input at the right times.

First time visiting your lovely shop
Had a really lovely experience Keith the sales man explained everything to us and we brought a dinning table and chairs
We will definitely be back
Left feeling very happy
Dee Thomson

Rachel was very helpful and considerate of my additional disability difficulties and so were other staff. Looking forward to receiving my new couch.

We were helped by Chris who was very knowledgeable and helpful. He did not pressure us one bit. Genuinely lovely, helpful and professional man. A refreshingly positive experience. We came away extremely happy with our purchase.

Very good sales manager who answered all questions well and had a neighbourly approach

The store was clean and comfortable when we walked in.
There was plenty of choice on display for us to look at to help us decide what was and wasn't right for us.
We were asked by Chris if we needed any help and when we were ready to sit down and order her was very helpful, professional and friendly to speak to.

Mo and Chris from ipswich branch absolutely fantastic from start to finish so many laughs along the way thanks for the offer of a hot chocolate. We look forward to receiving our new sofas matress clock and pillows.

Totally delighted with my new sofa. Rachael in the Ipswich store went out of her way to help us make up our minds, but there was zero pressure.

She even managed to find one of the stones from my mother's engagement ring that had been lost as we were going around the store - totally over and above service!

The sofa was delivered early by 2 very helpful chaps and is exactly as lovely as I'd hoped it would be.

Thank you.

Keith was fantastic, he was extremely helpful and was very patient. Couldn't have asked for anything more.

We walked and immediately was asked if we needed help. The assistant sheikh was extremely helpful. Showed us all the rise and recliners in store . Then as a lastresort showed us one tha can cone as a rise and recliner. As I sat down I was immediately comfortable. So that was my choice. Sheikh showed us the different materials and my choice was made. We were offered refreshments whilst my husband did the paperwork. Will definitely recommend this ipswich store over all the others we looked in. Will be going back when we decide we need a rise and recline bed. We'll done sheikh 11/10. Thankyou.

Brilliant sales assistance when looking for & choosing new sofas. Decent pricing & 0% finance made purchase affordable. Delivery team were top class - friendly, helpful & efficient

Alan was a welcoming assistant. Understood my needs and made a sale!
Coffee and cookies a bonus!