Furniture Village - Northampton Avis 

Saw exactly what we wanted Nigel advised on all options available . We’ll laid out store with wide product choice .

Customer service is the best, I was looking around and one of the staff approached me asking if I need help, everything was done without any delays, chose what I needed and finished within 20minutes.

Polite , on time great service. Thanks

I found the assitant extremely helpful. She answered all my questions & gave me lots if information to help me make an informed decision.

Easy process in the shop, very experienced and kind sales representative who seemed to genuinely care about more than selling - helped show me around the product, recommend where I sought advice, was honest and transparent throughout. Got a phone call to arrange delivery from a professional lady, and the delivery time was quick, and the guys who delivered were also nice, and professional, the product itself looks fantastic and adds a lot of character to the kitchen / dining area.

All in all, very positive

The assistant was very helpful. Did not hurry me at all. He took a lot of time with me and helped me to decide on my final choice.

Service at store was very good
We will have to wait and see on delivery

Great service, tried for the upsell but was firmly declined which didn’t change the sales reps approach. Quick, easy, good value for money.

We had a fantastic experience at Furniture Village Riverside Northampton, thanks to Tejal!

Our sofas arrived earlier than expected, which was a lovely surprise, and it was all down to the extra effort she put in to make things happen. From the start, Tejal did an amazing job understanding our needs and recommending products that were just right for our home.

A big thank you as well to the delivery team they were professional, efficient, and handled everything with care (we just wish we had asked for their names!).

Overall, a smooth and enjoyable experience. Highly recommend!

Peter was amazingly helpful right from the start. Offered me coffee then talked me through all my options. Was very patient demonstrating as many sofas I wanted to try but I felt no pressure from him at all. Very knowledgable at his job 5 stars

Had a wonderful experience with Irina at the furniture village today. She was extremely helpful and patient with us and our purchase of a wardrobe. She provided amazing customer service always putting our needs first.

Very good quality products and amazing service. The sales consultant was very helpful and patient with us supporting and advising when necessary.

Having spent the last 25 years in the UK, Peter is one of the best salespeople I have ever met. He should have a higher position within the company and receive the best pay increases. He was amazing and very talented.

I bought 2 sofas from this company. One of which was a clearance item which they insisted needed to stay on the shop floor for 3 weeks until they received a replacement sofa. I was reassured that the sofa would not be damaged whilst on the shop floor and the salesman and I examined the sofa in detail and completed a form where he recorded that there were no marks at all on the sofa. As I was concerned about my sofa sitting on the shop floor for 3 weeks I was told categorically that if there were any marks on delivery these would be rectified.

When the sofa arrived there was a divot cut out from the arm of the sofa. I contacted customer service who requested photos. I sent them off.

3 weeks later I had not heard back so I contacted customer services again and was told that I should have had a call confirming that they felt that this was a natural fault in the leather and that the store manager stated that I was told about this at point of sale (this is an outright lie). They were going to do nothing.

I clearly was not told about any mark when I bought the sofa as I would not have bought it and if there was a mark why was this not recorded on the form?

This sofa has been missold and the customer services team offered no support at all. I requested to speak to a customer services manager and was told that they woukd not discuss this with me.

I will be following up with trading standards under the Consumer Rights Act 2015, which states goods must be as described, fit for purpose, and of satisfactory quality.

We had great experience at furniture village Maurizio a sales consultants he was amazing took us through explaining all the details

Went to furniture village to get a dining set then we met this sales consultant called Maurizio very nice man, we went in for one thing but we left with two items. His customer relations was great, he’s got that patience because we are not sure what to get because there is a lot of options to pick. But with his input it was amazing and look after us in terms of pricing. I Love going to furniture village because they have stuff for home Decor and they are lovely.

Tejal assisted me with my sales, she was very professional and made my experience that I would be happy to come back.

Great service from Lee today. Clear explanations, straight to the point, pleasant & charming.

Amazing service from Lee at Furniture Village Northampton! From the moment I walked into the store, Lee was incredibly helpful, knowledgeable, and attentive without being pushy. He took the time to understand exactly what I was looking for and guided me through the options with patience and genuine care.

Lee’s friendly approach and expertise made the whole experience smooth and enjoyable. Nothing was too much trouble, and he went above and beyond to ensure I was completely happy with my choice.

Absolutely outstanding customer service thank you, Lee! I wouldn’t hesitate to recommend both him and the store to anyone looking for quality furniture and a stress-free shopping experience.