Furniture Village - Nottingham Avis 

Ordered rugs for delivery in 7 days. Heard nothing so complained. Am told that the order is delayed, they are on the case and I will be informed when it is ready. It is now a month and we do not know when to expect our order. We have spent a lot with FV over the years and they have always been great at customer service but this time it was very poor.

We had the pleasure of working with Mark today , he was an absolute delight, totally listening to my needs and what I was after , he's an asset to the team.

Comfortable walk around with no hard sell tactics from sales team. Helpful and friendly service from Charlie Reynolds who guided me through the purchase of a leather 2 seater sofa and stool. Would recommend this shop and service..

Staff..
Stewart made it great.
Open, friendly, easy going.
Products were what we were looking for and had the material and colour we wanted for our new living room

Very good customer service by Lynne and Jiten in the Nottingham store - thank you for all of your help in helping us choose our lovely dinner set!

We visited Furniture Village, Castle Marina Nottingham looking for a sofa for the lounge. There was no pressure from the sales team and we were able to have a wander and when we had found one we were interested in a lovely lady called Lynne went through the options with us. Lynne was very patient as I couldn't decide on the colour I wanted, showing me different sofas in the store in various colours and materials and taking the sample books to the window to see the colours better. Once I had decided, Lynne went through all the information and options and costs. We were very pleased with the service we received in store. The sofa will take a few weeks to arrive as they are made to order.

A genuine thank you to Stewart. We were so impressed. Friendly, polite and no pressure. He was honest and really did help us with our purchase. Definitely will be going back to Furniture Village Nottingham for the purchase and definitely buying from Stewart.

Perfect salesman who helped on every case we needed

Nick provided the best customer service I’ve ever experienced in a store! He was incredibly helpful, knowledgeable, and friendly.
We’ll definitely be coming back! Thank you again! 😊

Nick was great. Helped us chose the right sofa, sorted the delivery and helped with the payment.

Stewart was very approachable, professional and made us feel he was there for us from the offset. It didn’t feel like a sale - it felt more like someone who wanted to make sure we were happy with what we received and listened to what we required. Very happy with the service.

Absolutely appalling! We received a call one week before delivery and were told we would be notified by email a day before then on the day we would be informed about the time slot. I received the email on the day at 06:06am then a text message at 07:03am to say delivery is on its way. Then the delivery actually arrives at 07:08 and wakes the whole house up including elderly and children !!!!! Is this a joke!!! How are we supposed to see an email and text messages early hours on the same day the delivery is arriving when we are sleeping like normal human beings who work Monday to Friday!!!!! Where it’s the logic and consideration for customers!!! Why was I not notified a day before if the delivery was early hours!! Ridiculous and illogical process!!!!! Sort out your system and process!!

We really enjoyed our visit. Was helped so much by Nick. Took us a while to de use which dining table to choose

First time spoke to coustomer care team (Mr.Moharam)found very professional and guide me every thing accordingly.so,overall it was a good experience.

I was undecided today weither to purchase a sofa or not. Your sales person Mark Taylor was very knowledgeable and helpful. I didnt feel under any pressure to buy anything. Ultimately i did come back to the store and made a purchase.

We had a lovely salesman Mark Taylor who was so very patient and knowledgeable. Store was well laid out and customer service was excellent even when we thought about changing the order ended up buying more items.

No pushy sales, very patient, lovely?

Friendly and welcoming reception at the store, precise information and instructions during purchase
Fair price
Early delivery with effortless installation
Early days but happy up to now

Good service from Martyn, with the exception of some cushions being left off the order, despite us paying for them.
Angela in the Nottingham store arranged for the cushions to be delivered to the store so we could pick them up. A special thanks to her.

The team who delivered and fitted the sofas were polite and efficient. They kept us informed of their arrival time and tidied up once the sofas were assembled.

Upon arrival we were greeted by Lynn, who was happy to leave us to browse at our leisure. We selected three sofas that we liked & assisted by Lynn we narrowed it down to our final choice. When we had chosen we were very pleasantly surprised with the price which included delivery & a five year care protect warranty.