Furniture Village - Online Avis 

We visited the shop at the metro centre Gateshead. And seen what we liked. But decided to go home and give it some thought. We did and ordered our coffee table on line using a discount code. Well happy.

We are in the process of exchanging a faulty sofa for a replacement and Terri was extremely helpful in making tge necessary arrangements. Thank you.

Sherrie who took the order was very clear, concise and knowledgeable on the product and available offers. She took down all the details first time without the need to clarify anything. It was a very stress free experience!

Joshua answered all my questions extremely helpful

Missing items in delivery. Been in touch several times but still waiting for it. Very unprofessional

I needed to amended my order I placed online. I emailed in asking to change my order, Dannielle was super helpful and changed this immediately for me. Great customer service, highly recommend.

My question was answered in a professional and timely manner without the long waiting for the answer

Was all good . Thankyou

Easy to place an order with a wide choice to chose from

Staff were so polite and professional (deliver staff Musa and Ingram)

Really easy to order online, would normally order through shop but found a 15% off code for bank holiday which made a big difference on an expensive purchase. Slightly disappointed that there is a delivery cost but that was easily covered by the discount.

OMG! Katie was amazing! My wife has been getting a painful neck. She gave some great advice and we settled on the TEMPUR pillow. I checked online and also couldn’t find it cheaper elsewhere. Katie thank you. Darryl & Claire. Your favourite customers ever!

Everything perfect , from placing the order to keeping me informed on delivery & then WOW what a beautiful rug , soft & velvety , beautiful colour , excellent quality at a very reasonable able price .

Very simple to order and allot of good choices

Very easy and simple instructions to follow.

Fast response for a refund from Dannielle so thank you

Great products and prices, placed an order online. Was contacted by the team as there was an error when order was processing, so required some extra steps from me.
Katie was extremely helpful in getting the order and voucher processed quickly and without any fuss. The communication was clear and quick, Katie also followed up when my order had successfully processed with an updated invoice. I couldn’t have asked for better service!

Wonderful service from all staff and especially Tisa. Lovely sofa very happy.

Awesome service, quality dining set