Furniture Village - Online Avis 

In a day of pretty mixed customer service, thank you Katie for solving my problem promptly and efficiently. Sadly an item on my order was delayed by 2 months, but it was dealt with and I didn’t have to waste any time trying to get to a resolution, it was just actioned.

Had a problem with a price to day from what wa in store to online and they price matched it and refunded me the difference. No complaints

Bought 3 seater settee & 4 arm chairs all in leather all electric recliners. Booked pick up of old furniture items with Fenland Council for £40 for the lot of 5 items as opposed to £60 just for 1 settee from Furniture Village partners. Had been checking regularly for delivery date, as had been told 10 weeks. Checked 2 days after booking pickup from Council & lo & behold I now have an estimated new delivery of another month. Luckily I had given them leeway of another 2 weeks but am going to push Council pickup yet another month & hope new stuff arrives around new advised date. Not at all happy.

2 delivery attempts marked as 'no access'. Drivers did not even bother to try and ring me the second time, avoid

I shopped on line today it was very straight forward and I was able to purchase the item I had seen in the Peterborough store.

Really easy to use and happy with 4 years interest free

Ordered on line but had to go into store to change the colour of sofa and chair. Very helpful as I had done it within the 48 hours of ordering. Ordered 11th June and all paid for in full but still waiting for the items. Been told 27th August so do not know why it is taking so long. Bit disappointing as said delay but not said why!

Easy to find what I wanted. Good filter section. Would have liked a compare option and been able to see delivery options. I looked on Dreams and Bensons but chose FV.

Easy to find what I was looking for.

Brilliant service from Aaron Byron at sales
Lovely manners, very pleasant, man
Couldn’t have ask for anyone nicer
A1 From Start to Finish

We have been dealing with Ria
Great to deal with, nothing is to much trouble. Thank you .

Price for the wardrobe I ordered reduced prior to delivery. I contacted Furniture Village online and they were very helpful and shortly afterwards I received a confirmation email from Katie with the adjusted numbers. Very good service and pleased about the adjustment with no arguments. Thanks

Katie and cam were really helpful quick and efficient service

Katie and Cam from customer service replied quickly and efficiently to resolve a small isssue of my own making. Clear commumication throughout the process.

I ordered the item. Went online 3 minutes later and it had been reduced by another £100! I will call tomorrow to see if they will honour the discount.

Already had the sofa...needed the chair. Went onto the app, chosr the cjsir , ordered, paid. Easy to use.
Lotd of messages since, and a call about delivery. Perfect

Thank you Katie & Cam for a great booking experience! Very clear next steps, and look forward to receiving our order! Thank you!

I recently ordered a new mattress via the online sales team.
I wasn’t sure what to go for but after a chat with Katya about the bed and what i was after she was full of knowledge and helped me with my decision.

I was then transferred to Katie to process the order and discuss delivery options who again was very friendly and helpful.

Please pass on my thanks to these two lovely women who both had a positive energy and friendly nature who are also a credit to your company.

Helpful, friendly, knowledgeable and professional staff made us feel welcome and appreciated. Thank you