Furniture Village - Peterborough Avis 

1 667
TrustScore 5 sur 5

4,8

Boulevard Retail Park, Maskew Avenue, PE1 2HS Peterborough, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Matt was very helpful and gave us great advice on the table and chairs we were looking at. He gave us different ideas on the chair options available and moved all furniture around, nothing was too mu... Voir plus

Noté 5 sur 5 étoiles

Another brilliant experience with Haylee at Furniture Village! We originally bought a rug from Haylee and were so happy with the experience that when we decided we needed another one, we wen... Voir plus

Noté 5 sur 5 étoiles

We had such a lovely experience buying our new table and sideboard from Furniture Village, and a huge thank you to Haylee for making it so easy! Haylee was brilliant from start to finish. She w... Voir plus

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐ Outstanding customer service from Kwok Lee We visited Furniture Village today to look for a new sofa and were really impressed with the service we received from Kwok Lee. From t... Voir plus


À propos de l'entreprise


Coordonnées de contact

  • Boulevard Retail Park, Maskew Avenue, PE1 2HS, Peterborough, Royaume-Uni

4,8

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,8

Tous les avis

(1 667)

65 458 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Only went to view sofas

Only went to view sofas, we ended up spending nearly 2 hours in there; we was given a drink and freshly baked cookie. We was looked after by Matt then Aaron both were extremely friendly, they made us feel very welcomed, we didn't feel rushed and Aaron was able to accommodate my move date. We have a lovely afternoon lots of laughs and a sofa was purchased.

6 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Very helpful

Very helpful, made sure to show me all available options, easy and straight forward!

6 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

The delivery Team phoned about 1/2hr…

The delivery Team phoned about 1/2hr before arrival (they’d been before so knew the exact spot to come to for easiest access) and arrived on time. They were very efficient in unpacking and assembling the unit, placing in the right spot in the room.
Gave good instructions on correct way to use the drawers to avoid later distortion if opened incorrectly.
Very polite, friendly and efficient Team.

5 juin 2026
Noté 5 sur 5 étoiles

Great shopping experience

We dealt with Matt on the first day we came around to browse. He was respectful and gave us space to look around but was never too far away to answer questions. He was knowledgable and very welcoming. I returned again the following Monday and purchased a sofa.
Thank you Matt for helping us.

1 juin 2026
Noté 5 sur 5 étoiles

This is The Way..

This is The Way... to shop for a recliner sofa. What stellar customer service. From coming out to see if the wheelchair needed a bit of encouragement to unfold, to plying comfortable customers with coffee and fresh cookies. Would you believe it, they even had one of those new AV/Bluetooth suites set up and trained members of staff to keep husbands amused with tales of The Force whilst the contracts are signed and chance cubes are rolled. Just kidding about the chance cubes, it was a carefully calculated total price. Really happy with the staff and the service we received and hope the new sofa arrives soon.

30 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Peterborough visit

Kwok was really helpful, allowed us to work out what we wanted ourselves, while at the same time giving us the information we needed,
Thank you

31 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent Sales Person with product details immediately provided

Fiona was very polite and extremely helpful in assisting us choose the appropriate furniture, especially for two people with specific needs such as using a wheelchair and transferring to a firm settee. She was most accommodating especially when helping us choose the correct suite with matching fabric covers which we all agreed upon.
This lady is a true asset for Furniture Village & gets a Highly recommended A***** from Lee & Dr.Louise Niblett-Fairless.

26 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Manager was very bad manner and not…

Manager was very bad manner and not friendly. Despite we have been shopping at furniture village for last 15years. This particular manager had a very bad manner very disappointing not we going to shop at Furniture village in the future

27 mai 2026
Logo de Furniture Village - Peterborough

Réponse de Furniture Village - Peterborough

Good Morning,

We are truly sorry to hear about your recent experience. We value your long-standing loyalty and are concerned about the manager's conduct. We will address this internally. Please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk.

Kind regards,
Shanice

Noté 5 sur 5 étoiles

Told the salesman what we were looking…

Told the salesman what we were looking for and took us to exactly what we wanted. He gave useful knowledge on construction and especially springs. No messing about straight to the point. Not pressured into sale which makes a change.

22 mai 2026

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