Furniture Village - Worcester Avis 

On time & polite

Nicola was very helpful when addressing our probleml

I went to the Worcester branch and Bex was the perfect salesperson. She was there when I needed information but not in the least bit pushy and was friendly and helpful. I spent a lot of time choosing what I hope will be my perfect bed , a Harrison Spinks, and didn’t feel rushed. I look forward to it’s arrival and hope the rest of the process will go as smoothly.

Very friendly helpful staff.

Well presented show models. Knowledgeable staff who are friendly, helpful and able to cater for our needs. Adam at Worcester was particularly great.

Good prices and very helpful staff

Charlie explained everything and was very polite.....

Sales exec was knowledgeable and helpful that was great in store. But after purchase we are told a different timescale on delivery. In store we were told “it’s in stock, will be delivered in 7 days”. It took 4 days for the delivery team to get in contact and now we will have to wait longer as we are told “the stock is in a warehouse and we can’t get to it quickly”, so we are having to wait much longer than we were told

Fantastic experience really helpful

I went to the Worcester store and Ricardo Barbosa was fantastic, he was so informative and helpful in helping me when l was looking at various dining sets. He wasn't pushy, if the measurements work l would definitely buy of him and he really knew his stuff. I have often been to the Cheltenham store and nobody has ever bother to help, so l wouldn't buy from there on principle. I was really impressed with Ricardo and the selection of dining furniture.

I ordered 3 barstools on 22/02/26 at a cost of £548, I was told they were in stock and would be in store for me to collect the following week. I decided to pay in full because I would be picking them up in a matter of days.
Weeks later I tracked them to see they were still being made. I have phoned Furniture Village many times and eventually got angry with them. They prioritised me and within a week I had a phone call to say they would deliver FOC as an apology for their poor service and lack of communication. The day before delivery I had a phone call to say they wouldn't be delivered because they were the wrong barstools!
Furniture Village said they would look into the matter and get back to me. I heard nothing. A few weeks later I phoned again, said they would get straight back to me, they didn't. A week later, the same again. Early yesterday morning I rang again demanding answers, good or bad, that day. Late afternoon I still hadn't had a response so I rang again and refused to put the phone down until I had some answers.
At this point I was told that they had changed their system and my order had got lost and I would have to reorder and it would be another 4-5wks. So it is 12/05/26 now, meaning if they are true to their word I should see them towards the end of June, that's 4 months with my full payment and me spending a lot of time on the phone trying to get information from Furniture Village.
My problem is that these stools match some furniture I already have.
Their lack of communication and customer service has been atrocious.

The whole shopping experience was dealt with knowledgable and courteous staff and the delivery personnel were equally as good .

Jack and Sam arrived and took meticulous care with our new sofa and property.
Pleasant and put it together seamlessly. Very nice guys.
Very happy with both products purchased from Furniture Village.
The staff also where we purchased from at Worcester are so genuinely pleasant and knowledgable. Not pushy either. It's made buying a pleasure and it's encouraged us to want to buy from that store.

Visited 3 places. Furniture Village came out on top by a long way!
Myself and my partner have recently renovated our first house. We were looking for a sofa and planned to visit Oak furniture, Dfs and Furniture Village.
Furniture Village had a lovely welcoming bright showroom with a large variety on offer. I highly recommend Bex, she went above and beyond to help us find the right fit and style sofa for us and talked us through the variety of sofa materials available. We left dreaming of this one sofa whilst we visited other showrooms. Fair to say nothing compared to the wide selection and care from the staff members like Furniture Village. The next weekend we went back and again saw Bex who helped us purchase the sofa: we went though all the fine details, warranty, care, etc. She was so lovely and friendly and is a credit to the team at Furniture Village.

Ricardo was amazing. No pressure. Very knowledgeable. Explained everything. Very pleasant & well spoken & a pleasure to deal with. Made our shopping experience worth the while.

We purchased 6 dining chairs and 4 Bar stools from the Worcester store and the lovely Georgia was outstanding and so helpful, excellent customer service and product information, looking forward to taking delivery

Sadly our new bed base arrived in different colours
The delivery team passed on all the information on to customers services team
So it was great to receive a call from them apologising for the mistake
Khadija was very helpful and informed me of what was going to happen next in resolving the order
She was very clear and confident also very reassuring
Thank you

Georgia did a fantastic job, very informative and knowledgeable, not pushy which we liked, pleasent and polite. That's why we made a purchase from her.
Mr Goodman

Furniture suited my needs. It was delivered promptly and carefully reassembled. The furniture suited my needs.