Fushi Wellbeing Avis 345

I have ordered from Fushi a number of times, products have always been good but the dispatch and delivery is the worst I have known, which is frustrating.

I order from so many small independent companies for products etc and this is by far the worst for the time frame. I have waited over two weeks before for parcels to be dispatched and arrive. I had to go out and buy other hair care in the meantime.

If they could sort that aspect out I wouldn’t have any complaints as such but I don’t think it’s really acceptable to take so long. Customer service has always been responsive though, which is really helpful.

I have been dealing with Fushi and using their products for 2 years now, The quality of their products is amazing and their customer service outstanding.

A very disappointing experience. I am very dissatisfied with the service received. I waited around two weeks for a resolution but only received an apology with no meaningful action taken regarding the non-delivery of my order. This level of service is not acceptable.

Despite providing my full and correct address on 15 April 2026, it appears this was overlooked, indicating a serious failure in internal processing and verification.

The order was not delivered, was incorrectly processed, and resulted in unnecessary delay and inconvenience.

Although a refund has now been issued, the handling of the order and communication throughout has been poor and unsatisfactory.

Fushi products are amazing, I have used many of their hair and skin products now and my skin feels amazing.

Hair oil and shampoo & conditioner have been fantastic for hair regrowth from cancer treatment, hair is growing thick and fast and feels great. Castor Go and Cherry Lip Oil are always in my bag.

I've just had to contact customer service as I made a mistake on my order, I got a reply straight away with the most beautiful message. Thank you so much Greeshma.

Unethical practices.

They won't inform you if one item in your large order is out of stock (all showing as in stock on website). Terms say they aim to ship in 1-3 days.

Nearly 2 weeks later, nothing has shipped so forced to contact them. Promise will ship next day, 3 days pass, nothing shipped.

Contact again to cancel as been 2 weeks since order placed, 10 working days. No contact, no shipment.

Excellent quality products, neatly hand wrapped in nic packaging.
Products feel nice in the skin, very please with it

I love Fushi products. I use the Jojoba oil to cleanse, the facial radiance oil in the day, vitamin E oil at night and I take a spoonful of the evening primrose oil every day for hormones and they are all fantastic. The customer service is always incredible and they are also very knowledgeable on products.

Item didn’t arrive and Royal Mail sent me no updates after attempting delivery unsuccessfully.
Messaged Fushi via email and reply was prompt, helpful and supportive.
I like companies who take a customers needs seriously even though it was a very good deal at a low cost to begin with.
Will have no hesitation to order from Fushi again 🫡

Great products; carefully packaged; promptly delivered; and clear and responsive communication. Thank you!

I bought 2 bottles of Castor oil from Fushi and was very surprised as it arrived today (Friday) and I only ordered it on Wednesday. I did pay 1st class but still did not expect it today so well done Fushi. I got 2 bottles for a fantastic price and its organic. I will be coming back for the cherry lip oil. Thank you!

Fast response to my enquiry and solve the issue so quickly such great customer care and service. Not forgetting, great quality products.

Why should you avoid buying from this company?

I absolutely needed a Castor Oil suitable for food use. So I contacted this company and they confirmed via email that theirs was “food grade and passes through rigorous quality process to ensure the highest standards”. So, I bought (through Amazon Germany) 3 bottles of Castor Oil, and 2 of them arrived with the security seal clearly “pierced.”

The company claims first that “all of our products leave us sealed and in perfect condition, so please be assured that the contents are safe to use”. And continues with this argument: “the seals on our products sometimes break during shipping due to changes in pressure or movement of the packaging.” Big lie and in NO way possible. In my case, there are clear signs of intentional puncturing that have nothing to do with shipping. It is clear to me that this company has to be avoided since they are lying to the customers.

I'm sure that the bottles were originally punctured elsewhere due to: lack of quality control, worse yet, another dissatisfied customer returned them, and they decided to repackage them carefully to make a good profit?

Furthermore, castor oil per se has no chemical or physical properties that could cause such punctures.

I am deeply disappointed. I won't be able to use these 2 bottles and I won't receive any compensation. I lost my money.

Who in their right mind would use a food grade oil in that condition? Only a lunatic would dare to do such a thing!!! So I lost my money buying a used product from a company that clearly is lying to their customers!

Love this brand their customer service is fab. Thanks Greeshma

Customer care is fantastic - warm, personal and helpful.

Just totally delicious for your body! In every way Fushi products nurture and support your wellbeing. Beauty products, oils, herbal support, ethical business....I 100% recommend this company.

Excellent customer service highly recommend, placed an order for the organic castor oil along with the eye cream I changed my mind on the eye cream before my order was dispatched, I sent a quick email with my reference number requesting to remove the eye cream quick response was done right away and a full refund was issued, I also love the products from here genuine organic oils that I just love

Excellent customer service, my question was answered within a couple of hours.
High quality products, I’ve bought flaxseed oil and black seed oil and very pleased with both.

Fushi claims to be pure and natural but they wrapped their supplements in hydroxypropyl methylcellose (HPMC) this is a semi synthetic polymer derive on wood pool that turns into thick sticky plastic light gel in the gut after using several bottles of suffered persistent respiratory wheezing intense a abdominal bloating. My body is correctly rejecting the synthetic delivery method. It is a total contradiction to sell organic herbs inside an industrial grade synthetic shell that causes physical distress. I’ve stopped all sushi capsules immediately if you have sensitive system avoid these HPMC shells they are an unnecessary irritant.

I absolutely adore Fushi! Big fan of all the things I have bought and have on subscription. Love that they are all natural and they work.
Menopause is finally calm after taking Fushi Menoharmony. Cherry lip oil served me well while in hospital, no dry lips! Castor oil is amazing. I have most of their gorgeous oils and will keep buying till I have them all! Highly recommended beautiful products. Amazing company and staff. Thank you Fushi!!

Excellent service , quick delivery. Brilliant products that are not full of filler and actually work