Update to Order # 39095
Update to Order # 39095
Immediate response to an unfavorable review has left me very optimistic about my future delivery. The owner of the company reached out to me personally and assured me that my items are on their way. I understand that things happen and sometimes even a smooth operating system slows down. I have received a tracking number for the package. Currently, I’m awaiting my order.
Réponse de Gametoyfriend
First and foremost, I completely understand your frustration, and you have every right to be upset. I sincerely apologize for the radio silence and the delay with your order (#39095).
We are a small, independent business, and in mid-June, we experienced a severe, unexpected family health emergency. This unfortunately pulled us completely away from our daily operations, resulting in delayed shipments and missed customer service emails. We deeply regret the stress and concern this caused you—ignoring our customers is absolutely not how we do business, and we failed you here.
I want to assure you that your money is safe and your order is on its way. We have fully processed and dispatched your package, and an email containing your tracking number has just been sent to you, please kindly check your inbox. You will absolutely receive the items you paid for.
We are now back to normal operations and are working hard to catch up. If you have any further questions or need help tracking the package, please reply directly to our latest email.
Thank you for your incredible patience and for giving us the chance to make this right during a difficult time.
