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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

The products are amazing quality. I had been undecided about changing my windows and doors as hadnt seen anything that appeared much better than what I had. Then along came GAP windows and doors.. wow... Voir plus

Noté 2 sur 5 étoiles

I ordered materials a week and half before i needed them on site. I wanted them delivered the day before so my team could start work the following day. When they arrived nothing on site and I had to s... Voir plus

Noté 5 sur 5 étoiles

Easy to order online. Excellent choice of delivery slots. Good delivery updates. Really pleased as usual with the whole purchasing process

Noté 5 sur 5 étoiles

I ordered white upvc cladding for a ceiling and communication and fast delivery with a friendly helpful driver made the whole process EXCELLENT. Provided a catalogue and card too and ordered mor... Voir plus

À propos de l'entreprise

  1. Fournisseur de fenêtres PVC

Écrit par l'entreprise

GAP manufacture, stock and distribute a wide range of uPVC & Aluminium building products to a large customer base including national house builders through to small independent builders, from a network of over 100 depots across the country. Our manufactured brands include HomeLine, Home Frame, HomeView and Rockdoor.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

239 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 42 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Items delivered on the day requested

Items delivered on the day requested. However the driver did not ring the doorbell or knock.The first I was aware of the delivery was an email saying it had been delivered and left on the path as there was no one home. there were no issues with the order.

27 juin 2025
Avis spontané
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Réponse de GAP

Hi Phil

Thanks for the honest feedback. We'll keep striving to improve based on customer feedback.

Best regards

GAP Ltd Team

Noté 4 sur 5 étoiles

Always a great experience with Sophie…

Always a great experience with Sophie K.v, who takes care of our orders.
The depot sometimes messes up the orders, but everything is sorted out very quickly.
And the prices are reasonable.
It is a pleasure dealing with Gap.

29 mai 2025
Avis spontané
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Réponse de GAP

Hi Johns Gutters

Thanks for the 4 star review. We're delighted you are pleased with our service overall, and we'll speak to the depot about your orders.

Regards

Team GAP

Noté 5 sur 5 étoiles

The team at the Blackburn depot were so…

The team at the Blackburn depot were so helpful! Walked me through everything my installer would need to install the windows I had ordered.

2 juin 2025
Avis spontané
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Réponse de GAP

Thanks for the great review Harrison. We're delighted you are pleased with our service.

Regards

Team GAP

Noté 5 sur 5 étoiles

Deal with Gap on a regular basis

Deal with Gap on a regular basis. First point of contact for me is Scott Young in Sales. Always a great help with quotes, dealing with any problems from point of order to delivery. Always a pleasure to deal with.

25 juin 2025
Avis spontané
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Réponse de GAP

Thanks for the great review. We're delighted you are pleased with our service.

Regards

Team GAP

Noté 5 sur 5 étoiles

Scott Young

Scott Young is very helpful and informative. No issue is too big and he provides service with a smile and enthusiasm and is an asset to GAP and I’m very glad that we work along side him.

24 juin 2025
Avis spontané
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Réponse de GAP

Thanks for the great review. We're delighted you are pleased with our service.

Regards

Team GAP

Noté 5 sur 5 étoiles

Delivered a quality product on time

Delivered a quality product on time
I’ve had 3doors on my own house for 8 years and never had to adjust one
Well done to the manufacturer

23 juin 2025
Avis spontané
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Réponse de GAP

Hi Hilary, Thanks for the great review. We're delighted you are pleased with our doors.

Regards

Team GAP

Noté 5 sur 5 étoiles

Jennifer was the best .she has through…

Jennifer was the best .she has through knowledge and guided me through website like piece of cake

23 juin 2025
Avis spontané
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Réponse de GAP

Hi Sandeep

Thanks for the great review. We're delighted one of our colleagues was able to help you.

Regards

Team GAP

Noté 5 sur 5 étoiles

Kitchen Window

Ordered a Rehau window from GAP and couldn't be happier. Staff were friendly when ordering and the product is great. It's transformed my kitchen, will be ordering more for the rest of the house!

22 juin 2025
Avis spontané
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Réponse de GAP

Hi Ruth,

We're delighted you are pleased with our Rehau windows and we're keen to help you complete your renovation in due course. It's also great to hear about the service you received from which ever depot helped you.

Regards

Team GAP

Noté 5 sur 5 étoiles

I had an amazing experience ordering my…

I had an amazing experience ordering my door and windows with the help of Jamila. She was absolutely brilliant from start to finish – clearly explaining all the details, helping me get the measurements right, and guiding me through the design choices. What really stood out was how she supported the communication with my builder, translating my ideas and preferences into exactly what he needed to know. She made the whole process smooth and stress-free. I’ll definitely be going back to her for more as I continue with my renovation!

9 juin 2025
Avis spontané
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Réponse de GAP

Thanks for the great review. We're delighted our colleague served you well.

Regards

Team GAP

Noté 5 sur 5 étoiles

GAP Rockdoor and Windows

Recently purchased a Vogue back door with sideframe in light Oak for my father in law and got a friend to install. It looks amazing and experience was hassle free.

Loved it so much I have just ordered an Arcacia and 2 windows for the front to match and was installed in no time. House looks amazing and refreshed from the outside. Thank you

24 avril 2025
Avis spontané
Logo de GAP

Réponse de GAP

Thank you for the great review.

We're delighted to hear about your new door. We hope you like your windows too.

Regards,

Team GAP

Noté 5 sur 5 étoiles

I couldn't be happier with the decking…

I couldn't be happier with the decking i purchased, The quality of the boards are solid, well finished and durable. The color is exactly what I was hoping for rich, consistent, and modern-looking.
The customer service team were nothing but helpful from the start, They provided good advice on materials, delivery times, and maintenance tips. Delivery was on schedule, and everything arrived in great condition.

highly recommend!!

13 juin 2024
Avis spontané
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Réponse de GAP

Thank you for the great review.

We're delighted to hear you are pleased with the decking you have purchased from us. It's also great to know our customer service and sales team have been on hand to support you through the buying process. Enjoy the decking throughout the summer!

Regards,

Team GAP

Noté 1 sur 5 étoiles

EXPENSIVE FAULTY GOODS…

Reading some of the previous reviews don't think GAP have improved at all I've been a trade customer of theirs since they began almost 30yrs ago , was a regular trade customer until a few years ago as I was angry at which ever depot or who ever served you dictated the trade cost you would receive so I moved to another supplier
Then recently GAP personnel badgered me on the phone saying how they have changed and we're the leaders in the market so I gave them an opportunity to manufacture a rosewood on white door combi BIG MISTAKE !!!!
Paid upfront got my delivery on a Friday and fitted the combi Saturday
Upon glazing my newly installed combi I noticed the glass was the correct size with its reduction to easily fit into the frame but what I found was the units glazing bar was very shallow so it didn't exceed past the frames gasket so no matter how you centralised the glass unit you could see directly into the frame rebate even when the unit rested on the supplied glass packers absolutely looked BAD!!!XXXX
Tried to resolve it with GAP customer service who just totally dismissed me !!
I WILL NEVER USE GAP FOR ANYTHING EVER AGAIN THEY TAKE YOUR MONEY AND SELL YOU FAULTY GOODS !!! BEWARE!!! PROFESSIONAL SCAMMERS

24 mai 2025
Avis spontané
Logo de GAP

Réponse de GAP

Hi Phillip

We're sorry to hear you have had a bad experience with GAP. Especially if you have been trading with us since the early days of GAP. We'll look into this matter. If you have logged a customer service issue, we can get in touch, alternatively please contact us directly through your local depot or head office.

Best regards

Team GAP Ltd

Noté 1 sur 5 étoiles

Totally unreliable and misleading with…

Totally unreliable and misleading with regard delivery dates. Unable to track components and unwilling to resolve issues. Happy to take payment in advance but total change in attitude thereafter. In the process of reporting to local Trading Standards

21 mai 2025
Avis spontané
Logo de GAP

Réponse de GAP

Hi Huw

We're sorry to hear you have had a bad experience with GAP. We always do our very best to delivery on time and in full. If we haven't met your expectations on this occasion, we apologise for any inconvenience this has caused.

Best regards

Team GAP Ltd

Noté 1 sur 5 étoiles

Company customer care is a jokec

Company customer care is a joke, bought rockdoor gap made it wrong size had to wait 3 weeks for a replacement glass panel after fitting & panel fit long stainless handle which is not fit for purpose, customer care said suppliers have change to spec on there handles but surely they should have informed the customer before supplying a handle which not fit fit purpose
Customer care don’t won’t to know
Never purchase a rock door off this company not worth the hassle

8 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent help much appreciated.

Excellent help over the phone from a very knowledgeable person. Knew exactly what I wanted and guided me through the entire sale.
Delivery was first class.
Will be supporting this firm in Swanea and spreading their good service.

4 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

GAP Colwyn Bay Depot

GAP Colwyn Bay Depot – Exceptional Service!

What truly sets GAP Colwyn Bay Depot apart is their attention to detail and dedication to going the extra mile. They took the time to understand our needs, provided expert advice, and maintained clear, honest communication throughout the entire ordering process for our team at Ffenestri Amlwch Windows Ltd.

No question was ever too small, and their team was always quick to respond with helpful solutions. Their commitment to customer satisfaction is evident in every interaction.

If you're looking for a trade supplier that values its customers just as much as the quality of its products, I highly recommend GAP. They’ve set a new standard for customer service in the industry!

31 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

🌟 Absolutely fantastic

🌟 Absolutely fantastic! Run by the most kind and helpful people! 🌟
Brian answered my Facebook post which was a cry for help, we couldn’t find an installer of Rockdoors, everyone we tried either quoted us with silly prices or said yep we can do that which quickly turned to oh no we can’t but we have something similar, but we didn’t want similar we wanted the Rockdoor we had chosen with all the extras we wanted.
Well GAP TAUNTON not only delivered on the exact door we wanted they also gave us the number of a really lovely installer who will be fitting our new door and a few other jobs we want doing. Mark actually phoned him for us to see if it’s something he would do as we don’t live in Taunton.
We especially loved that the door could be seen on the computer screen as it was being customised it was very reassuring to see exactly what we wanted being created means no room for errors.
I would highly recommend them to anyone. Won’t hesitate to go back and use again if needed.
Thank you so much taunton depot !!

17 mars 2025
Avis spontané

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