Garden Oasis Avis 

Ordered a corner sofa and table set from Garden Oasis. The service was excellent, it was dispatched quickly and I was telephoned to say what day it would be delivered. I phoned on the day to see if I could narrow down the delivery windows and the ladies I spoke to couldn’t have been nicer or more helpful. The sofa set is excellent quality, particularly for the price, was easy to put together and is exactly as described on the website. A great experience.

A brilliant service. Ordered my Suncast shed on the Tuesday and was told it would be delivered within 7-10 days. I also ordered the installation service which was promised within 3 weeks of delivery. In the event I got a call from the installer on the Friday and he delivered and installed the shed the following Tuesday. A 7x7 she constructed and secured to the paving slabs within 2 hours. Absolutely faultless service from beginning to end.

Recently ordered a picnic table. I came home to find two opened boxes down my secure sideway , I didnt receive an e mail or text message from the supplier with an eta, only a missed call while I was at work 20 minutes before my neighbour kindly gave them access to the sideway.
All the required fixings and instructions were missing.
I must admit I was in a raging mood at this point having basically been left with a pile of wood.
A bad start but all sorted out by Karen at Garden Oasis. A prompt reply to my moaning e mail, with all fixings delivered within a week of my first contact so a big thankyou to Karen for her speedy professional service.

Update: increased rating due to customer service received, shed is being collected and fully refunded. Customer service from Forest Gardens, their supplier, really lacking. Garden Oasis, please stop using them, their sheds are horrific quality and their reviews reflect our experience over and over again.

Ordered a shed from here due to previous good experience, never again. The shed was fulfilled by another company called forest gardens and was delivered today, just dumped at the bottom of our steps leaving us unable to move it from where it could be stolen, no consideration for us or our property at all and the driver didnt even bother to knock and let us know it had been delivered. Would never use again and won't be recommending.
Shed is also wet inside with water coming straight through the flimsy wall panels, door doesn't align properly, really shoddy and totally not fit for purpose. Shed supplied by Forest Gardens who have multiple poor reviews stating the same.

No responsibility for delivery service and customer care. I chose delivery date- website ignored my choice and gave me a date I wasn’t free. As self employed I moved work. Item did not arrive- then arrived 3 days later with no notice. Arrived with the wrong base and no settup instructions for base. Again given a delivery date of replacement I can’t make and haven’t specified. Terrible. Big waste of my time.

Excellent service ordered a garden bench but after a couple of weeks had a problem with it.

Got in touch with a very helpful lady called Karen and after a few E Mails she resolved the problem for me

Would buy from them again

Well done and Thank you

Very helpful staff, changed delivery date at last minute and all went to plan.
Kept informed via email with very response to any queries I had.
Best customer service I have had for a long while

Have purchased off this company a couple of times now. Find the staff helpful and pleasant to deal with, 100% recommend this company.

I ordered and paid for gates nearly 6 weeks ago, after reading the reviews on Trustpilot i thought i'd try the company - i was told they would be delivered within 3-4 weeks and i'm still waiting with no confirmed delivery date and the staff have been very unhelpful and rude - i would not recommend Garden Oasis

I ordered 7 180 x 151 double slatted panels and received confirmation of delivery directly from the manufacturer within 7 - 14 days. Heard nothing after 14 days so sent an email order enquiry. Got home for lunch that same day and the panels were sitting in my front garden..so I called them ready to moan....now you may think they failed to give me a delivery update but the truth is the numpty typing this review mistyped his telephone number when placing the order! Enough said......but just don't expect email updates from the delivery company

So order received within timescales
Products as described
A couple of small repairs needed...knocking the top finish strips back in which had came loose during delivery
The panels are obviously not 6ft wide so you need to bear that in mind if replacing existing 6 x panels. I just added strips of wood down my posts to fill the gap
Overall a good product and they look ten times better than the old overlap panels in my view.
Great price in comparison to other similar products on other sites.

So would I recommend Garden Oasis...yip
Would I recommend the double slatted fence panels..yip
Would I recommend a brain transplant or an eye test for this customer..yip

All in all happy chappy😀

Ordered a couple of items for my Greenhouse, quick and simple ordering process and quickly informed by email, that the items would be sent directly from manufacturers.
After receiving a strange text message from, I assume the manufacturers, I called Garden Oasis and had the phone hung up on me, i retried and was diverted to a mobile number.

I assumed that this was poor customer service, how WRONG I was.

I received a call later that day from Garden Oasis, apologising for the problems with my call and explaining that they had been hacked (I won’t go into details but they had a substantial amount of money stolen), for them to go out of their way to call me personally, especially with what had happened, just shows superb service for their Customers, also they were straight on the strange text problem and contacted the manufacturers regarding this.

My items arrived and have been installed.

Prices are significantly lower than many other places, ordering process is very easy but the Customer Service is, quite frankly, second to none.

Absolutely Brilliant

Ordered a door canopy, which was notably cheaper than other vendors yet it arrived very quickly and well packaged. Very pleased.

Tried to order 5 fence panels and 6 posts on line .Didn't receive 6 digit code to continue . Tried to order over the phone. Girl was very pleasant but didn't seem to know what she was doing.In the end we gave up .My husband wasn't sure what order we'd get.

We ordered a garden gate after the recent storm blew our wall and gate over. Very quick delivery even though stated would be much longer. Great delivery driver, nothing to much trouble. We had an issue with the gate bearings, garden oasis, immediately rectified and sent replacement and discussed how to fit. Great company, would definitely buy from them again.

I ordered a lean too early in the year , very good service delivery etc , panel was damaged in transit , emailed and customer service straight on it and replaced immediately,
After the storm last week 2 of our panels were damaged , again customer service straight on the problem and sorted immediately,
Karen sheen was the lady dealing with this , I’m very happy to have amazing , prompt service
Would recommend buying from this company again , care and after care first class
THANKYOU

V pleased with garden cushion quality it was bought to go on a bathroom chair and goes with colour scheme, the hot pink is perfect! Good service too.

Ordered two gates. Made to measure. Both are good. Both arrived on time. Good prices. Decent honest people.

Would def use again. Thanks.

After spending ages looking for an odd sized garden gate I stumbled across Garden Oasis online. I'm so pleased I did. It was easy to order, I was kept informed of my order's progress and the gate arrived well within the expected delivery dates.

The gate itself is well made and definitely worth the money.

Ordered gates on two separate occasions and both times they arrived damaged and had to be returned. the second set I ordered were first dispatched on the 04/06/21 it is now the 06/08/21 and I am still waiting for them to be picked up and a replacement. I will not be using this company again.

MISSING PARTS - LACK OF CONTACT
Made to measure gate arrived yesterday without hinges and latch plate which were according to advertisement included. Tried to ring company to sort out discrepancy. Phone goes to automated message which directs contact by email. Email message sent to which automated response states that it might take up to 5 days to get a response. Unfortunately have now had to cancel builder that was arranged after text confirmed imminent delivery. All a bit rubbish & disappointing really, considering how nice (and how expensive) the gate is.