Garden Plants Online Avis 

I've found them to be an awful company to deal with.

I ordered a Loquat tree in mid May. It's now mid July, I still don't have my tree, and now they are ignoring my emails, even though I have now paid more than double what I originally ordered (it's over £150 now) because I was forced to "upgrade" to the standard loquat which is double the cost. They seem to be advertising plants which they don't have.

Oh, and it's very easy to miss the information on the website that the plants come from Italy! It'll likely be dead if it ever arrives, given the record heatwave we have in Europe.

So I had to call them up, they offered no apology whatsoever, the woman was pretty rude on the phone to me, I was obviously annoyed. She still wasn't able to give me a guaranteed delivery date other than a vague "it SHOULD be next week". But i've heard that for two months now and my garden project has been on hold for that long.

Avoid at all costs.

No doubt they'll be along soon to lie about what happened, I've seen them be extremely rude to anyone leaving bad reviews for their shit service. Bring it on.

EDIT: As if to prove how salty they are about honest reviews, the company reported my this review as "containing harmful or illegal content." but Trustpilot reviewed it and said it was fine. I see they like to call people liars on here too. What a lovely bunch! :)

After some confusion over delay of delivery of my terracotta water bowl, the customer service lady very kindly informed me that they would send the bigger size from stock rather than wait for considerable time for the one ordered
This makes me very happy and now im looking forward to receiving it

I ordered six large Quercus ilex plants. I was kept well informed of my order status and delivery details. The plants arrived looking healthy and as expected. Very happy with the service and delivery.

Great communication from the sales team re order updates, and my plant arrived in a very good condition.

very happy with the price and choice and delivery was excellent

The conifer I ordered was excellent and in perfect condition on delivery., The service I received from Garden Plants Online was also excellent. The conifer had to be shipped from Italy,. The plant had to go into quarantine. I had a weekly report from Garden Plants Online giving me up to date progress of the time line for delivery of the conifer. I had to wait but it was worth it for such a good quality plant. Because of the excellent condition of the conifer I certainly will be ordering from this complany again.

Excellent price and quick delivery. Beautifu, largel Agave..bigger than I thought I was going to receive.just need to pot it up. Highly recommend!

I ordered some pots for a very reasonable price. The delivery took 2 weeks, so perhaps don't use them if you're in a hurry.

Excellent mature persimmon tree delivered very happy in great condition except a little sunburst on leaves but nothing to worry about! Great service very happy the tree should give fruit within two years inshallah

Delivery a little long, but absolutely so worth it.
My Tuscan plain jar arrived, perfect condition, and looking stunning.
Thank you so much.

I ordered a lovely Bottlebrush tree and it arrived when I was told it would, in a great healthy condition. Very happy! 🌳

Kept me updated as to the progress of my order.
Arrived as promised and in good condition.
Would definitely recommend this company for both the service and the quality of the plants.

Do you want a 100% honest review and to save other people to go through what I've been through for the last 3 months of this lieing scamming company..

Every word out of their mouths is LIES
and Falsely advertising.
you do NOT get the plant in the photo
they charge you the price of a large plant but you will receive a TINY little plant that you can get anywhere for half the price or less.

You should be ashamed of yourself Megan your certainly good at your lies but remember what I said karma. There's a review site on Facebook called garden plants online reviews. I've also got a recorded phone call to the company and some man telling me if I had ordered the plant 3 months later in the year I would have received the larger plant.
he said if I just give it time the plant I receive will grow big lol

The ordering process was straightforward and easy. The order acceptance and communication right through to delivery was very good. The quality of the goods received look good and healthy.

The firm communicated at all times and clarified any issues. The pots are really beautiful and hand crafted. Very pleased.

I’ve been looking for a decent online nursery for a while. I ordered a mature Olive tree and a couple of hardy palms for my patio because I wanted something that would give the garden a Mediterranean feel straight away. I placed the order on a Thursday evening and was surprised to get a confirmation email almost immediately with a clear delivery window. Both the Olive and the palms were properly secured in the box with good packaging, no broken branches or damaged leaves. The Olive tree in particular is a lovely shape and much bigger than I thought it would be. Our plants are doing brilliantly and have settled in really well. Happy customer and will be ordering again when I finish the back border.

We would definitely be using these guys again. I recently ordered a standard tree but unfortunately, the tree I received wasn’t the correct one. However, I was really impressed by the after-sales service. The manager stepped in, communicated clearly, and resolved the issue incredibly quickly. I really appreciated how professional and customer-focused they were. I would definitely order from them again.”

My plant arrived more quickly than expected and I am really pleased with it. It is a genuine likeness to the photos on the website and is a good size and very healthy and at a good price. I have since ordered a second plant which I am looking forward to receiving. The staff are also friendly and helpful, thanks again Paul Richards

I ordered a punica granatum and it arrived within a few days of ordering. It is bigger than I expected but looks well and healthy!
I will happily order again.

Ordered online Chusan Palm and Cordyline Australis trees. They arrived on time with no messing about. I would highly recommend using this company.