Garton Jones - Chelsea Bridge Wharf Avis 

Avoid This Agency – Dishonest, Unfair, and Exploitative

If you’re considering renting through this agency, think twice. My experience with them has been an absolute nightmare—filled with dishonesty, unfair treatment, and a complete lack of professionalism.

1. Eviction Based on Lies & Zero Communication

After three years as a tenant, paying my rent six months in advance (despite having a guarantor), and never having a single complaint against me, this agency served me an eviction notice out of nowhere. Their reasoning? They told me the landlord wanted to sell the property. However, I later found out that this was a complete lie.

While searching for a new apartment (because I was given no choice but to leave), I accidentally discovered that my old flat was back on the market for rent, not for sale. When I confronted Charlotte Edney, the property manager who handled my tenancy, about why I wasn’t informed or even given the chance to renew, her cold response was:

“The landlord informed me that he wants a new tenant and more money. It has nothing to do with me.”

This agency clearly does not care about its tenants, only about maximizing profits—even if it means lying and misleading people who have been reliable tenants for years.

2. Fraudulent & Unjustified Charges

After forcing me out under false pretenses, Charlotte Edney is now trying to financially exploit me with a completely unjustified checkout bill of £3248, even though my deposit was £2400.

Among the most ridiculous charges?
✔ £25 per item left behind (including a small bin and a drying rack) – items that could have been removed in five minutes by one person (one hand).
✔ A fake unpaid rent charge – Charlotte is trying to falsely claim that I owe an extra week of rent because of how she handled the notice period, even though my tenancy ended naturally, and I was never required to give any additional notice.
✔ Completely incorrect claims like Mould maintenance - They are also trying to charge me for moulds marks in bathroom and kitchen which is landlord’s responsibility.

This is not just bad management—it’s an intentional attempt to extort money from tenants who have done nothing wrong.

There are plenty of other agencies that treat tenants with respect so do yourself a favor and avoid this one at all costs.

Jaqueline and Lisa are really nice. Always helpful and quick in helping. So happy with them!!

Charlotte was an incredible property manager! She resolved all our issues quickly, she's approachable and friendly. Would 100% recommend Garton Jones and Charlotte.

Lisa was wonderful to work with! Highly recommend.

Outstanding service.
Charlotte in particular, she was great

So easy and stress free thanks Tommie for all your help

Amazing service. Tommie really looked after us! Would recommend

I worked with Charlotte and she was amazing. Outstanding customer service

I had the pleasure of working with Millie at Garton Jones and I could not be happier with the experience.
From start to finish Millie was professional, approachable and incredibly efficient.

I’ve had a great experience with Charlotte Whenever I report a repair issue, they respond quickly and get it fixed without delay. Their service is reliable, and it's clear they genuinely care about their tenants’ comfort and satisfaction. Highly recommended hasslefree renting!

I had the pleasure of working with Charlotte. She was so fantastic and down to earth it made the whole experience amazing. Couldn’t have been more pleased.

Dealing with Charlotte made everything infinitely better and easier. I true joy and credit to the industry! A cracking branch that has always helped us when needed

i had a lovley time, experience was amazing the women i worked with charlotte she was very polite and helpful lovley lady!!

Charlotte was absolutely fantastic to work with. From start to finish, she was professional, approachable, and incredibly helpful throughout the entire process. She communicated clearly, always responded quickly to any questions I had, and made everything feel smooth and stress-free. It’s rare to come across someone so efficient and genuinely friendly—thank you, Charlotte, for making the experience such a positive one!

Had a great experience very helpful
And polite Charlotte was amazing to work with

Charlotte was my property manager and is great to work with …

amazing experience 100% recommend charlotte she was so helpful❤️

Charlotte she is amazing in the way of responses,communication and sorting all kind of issues i had in the last 4 years as tenant.
Well done Charlotte and keep it all the time like this.
Big thank you Charlotte big thank you Garton Jones.

I worked with Charlotte and she was amazing!

Charlotte was a great help, she was wonderful and polite thank you x