Rachel was so helpful and not the least bit pushy. She was really personable and explained things very clearly, treating all questions as if they were the most insightful Qs in the world -- which the... Voir plus
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Responds quickly to any queries or requests. Very helpful advice and guidance. Chelsea has been particularly helpful recently, helping me to manage a stressful situation.
L'entreprise a répondu
Absolutely useless. When making a claim they will firstly ask for all you medical records, this can take up to 28 days, leaving you in no mans land. Secondly, these records will be looked at in inf... Voir plus
L'entreprise a répondu
I am very pleased with the service and support I have received from General & Medical towards my health. So far, they have been attending to my needs.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Private Health Insurance Solutions.
Coordonnées de contact
General & Medical House, Napier Place, PE2 6XN, Peterborough, Royaume-Uni
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4,3
Excellent
418 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Attentive
Attentive, knowledgeable and good communication regarding the type of policy required and fit to our requirements.
17 septembre 2026
Avis spontané
Réponse de General & Medical
Thank you for your kind review! We’re delighted to hear that you found our service attentive, knowledgeable, and easy to communicate with. We’re pleased we could help you find a policy that suited your requirements, and we really appreciate you taking the time to share your experience.
Helpful support and guidance.
Responds quickly to any queries or requests.
Very helpful advice and guidance.
Chelsea has been particularly helpful recently, helping me to manage a stressful situation.
14 septembre 2026
Avis spontané
Réponse de General & Medical
Thank you for your kind feedback. We’re delighted to hear you’ve found our team helpful and responsive, and that Chelsea was able to support you through a stressful situation. We’ll be sure to pass your lovely comments on to her.
Service and Support
I am very pleased with the service and support I have received from General & Medical towards my health. So far, they have been attending to my needs.
15 septembre 2026
Avis spontané
Réponse de General & Medical
Thank you for taking the time to share your positive feedback. We are delighted to hear that you have been pleased with the service and support you have received from General & Medical. It is great to know that our team has been able to meet your healthcare needs and provide the support you require. We truly appreciate your kind words and look forward to continuing to support you.
Réponse de General & Medical
Thank you for your feedback. We’re pleased to hear you had a smooth experience with our team.
So helpful on all levels while making a…
So helpful on all levels while making a claim for knee injury. All of the people I spoke to were polite, calm and efficient.
5 août 2026
Avis spontané
Réponse de General & Medical
Thank you so much for your kind words. We’re really pleased to hear that you found everyone helpful, polite, calm, and efficient throughout your knee injury claim. We understand that making a claim can feel stressful, so it’s wonderful to know that our team made the process easier for you. We truly appreciate you taking the time to share your experience.
I spoke to Ethan who was honest in…
I spoke to Ethan who was honest in everything he said and very efficient
25 août 2026
Réponse de General & Medical
Thank you for taking the time to share your feedback. We’re pleased to hear that you had a positive experience speaking with Ethan. It’s great to know that you found him to be honest and efficient throughout your interaction. We truly appreciate your feedback and will be sure to pass your comments on to Ethan.
I found it difficult to get the…
I found it difficult to get the information I needed, in the end I have resorted in going NHS, as it’s quicker and easier to organise.
24 août 2026
Réponse de General & Medical
Thank you for taking the time to share your feedback.
We are sorry to hear that you feel your experience didn't meet your expectations. We would welcome the opportunity to discuss the concerns you have raised. If you would like to speak with us, please call us on 0800 970 9442 or email info@generalandmedical.com, and we will be happy to help.
The lady I spoke to couldn’t have been…
The lady I spoke to couldn’t have been more helpful. Offering to contact my GPs secretary to get the referral letter.
24 août 2026
Réponse de General & Medical
Thank you so much for your kind feedback. We’re delighted to hear that you found our team member so helpful and that she went above and beyond by offering to contact your GP’s secretary to obtain the referral letter. We truly appreciate you taking the time to share your experience.
Excellent renewal experience
Ethan Hogan was excellent in dealing with my policy renewal. He took on board the relevant circumstances, quickly made the necessary enquiries and returned with a competitive quote. Ethan helped make the process painless and efficient.
24 août 2026
Avis spontané
Réponse de General & Medical
Thank you for your kind feedback. We’re delighted to hear that Ethan provided excellent service and made your policy renewal straightforward and efficient. We’ll be sure to pass your comments on to Ethan, who will be pleased to know his efforts were appreciated. Thank you for choosing us, and we look forward to assisting you again in the future.
Ethan was polite
Ethan was polite, helpful and knowledgeable. Great Experience
19 août 2026
Avis spontané
Réponse de General & Medical
Thank you for taking the time to share your feedback. We are pleased to hear that Ethan provided you with a polite, helpful, and knowledgeable service. We greatly appreciate your positive comments and are delighted that you had a great experience.
My query was dealt with promptly and…
My query was dealt with promptly and efficiently and I received my authorisation code within 24 hours . It is very reassuring
to know how well the system works when facing health problems .
Many thanks
17 août 2026
Avis spontané
Réponse de General & Medical
Thank you for your kind feedback. We’re delighted to hear that your query was handled promptly and efficiently. It’s reassuring to know that our service has supported you when you needed it most.
Helpful at customer service.
Helpful at customer service.
But time for approval on a new problem - a bit longer than desired
18 août 2026
Réponse de General & Medical
Thank you for your feedback. We’re pleased to hear you found our customer service helpful.
Thanks G&M!
Today Nicola was knowledgeable, friendly and reassuring on the phone. Problem solved. Thank you, Marcus
17 août 2026
Avis spontané
Réponse de General & Medical
Thank you for your lovely feedback. We’re pleased to hear that Nicola was knowledgeable, friendly and reassuring during your call. We’ll be sure to share your kind comments with her.
Nicola sorted out my request quickly…
Nicola sorted out my request quickly and was very pleasant and polite.
17 août 2026
Avis spontané
Réponse de General & Medical
Thank you for your kind feedback. We’re delighted to hear that Nicola was able to resolve your request quickly and provided such a pleasant and polite service. We’ll be sure to pass your lovely comments on to her.
Rachel was so helpful & not pushy
Rachel was so helpful and not the least bit pushy. She was really personable and explained things very clearly, treating all questions as if they were the most insightful Qs in the world -- which they weren't!
Comparing G&M with other companies, we found the offer to be more comprehnsive and better value for money.
7 août 2026
Avis spontané
Réponse de General & Medical
Thank you so much for your wonderful review! We’re delighted to hear that Rachel explained everything so clearly. It’s fantastic to know that you also found G&M’s offer to be comprehensive and great value for money. We’ll be sure to share your lovely feedback with Rachel. Thank you for taking the time to share your experience.
Good customer service
The young lady I spoke to was most empathetic, helpful and knowledgeable.
G & M have been both helpful and efficient from day 1.
10 avril 2026
Avis spontané
Réponse de General & Medical
Thank you for your kind review. We’re delighted to hear that our team has consistently provided a helpful and efficient service. We truly appreciate your feedback.
Everytime I call to clarify the process…
Everytime I call to clarify the process the clients relation team are always so helpful and patient with me. This is especially important if someone has learning difficulties, as there is a lot of technical jargon and when receiving medical letters including invoice.
A special shout out to Katie who took her time with me helping me find the correct letter to move my case along, which was approved in 24 hours by the underwriters which normally takes 5days!
Excellent customer service
10 août 2026
Avis spontané
Réponse de General & Medical
Thank you for your wonderful feedback! We’re delighted to hear that Katie and our Client Relations Team provided such helpful and patient support. We’ll be sure to pass on your kind words to Katie.
Good customer service
Quick response, and helpful and clear answer to my query.
10 août 2026
Avis spontané
Réponse de General & Medical
Thank you for your lovely review! We’re delighted to hear you received a quick, helpful and clear response. We really appreciate your feedback and are pleased we could assist you.
I am not tech savvy and needed help to…
I am not tech savvy and needed help to make a claim instead of doing it on line
Sanam at general and medical could not have been kinder or more patient in arranging this for me .Sometimes a human touch means so much I can’t thank her enough though the process of claiming has been much more difficult than in previous years I would also like to commend Rachel who calmed me down when I was very tearful and confused about how to manage the process on line two very nice empathetic ladies
6 août 2026
Avis spontané
Réponse de General & Medical
Thank you so much for your wonderful review! We’re delighted to hear that Sanam and Rachel were able to support you with such kindness, patience and empathy. We’ll be sure to share your lovely feedback with them both — they will be thrilled to know they made such a positive difference.
Exceptionally helpful
Exceptionally helpful. Even when making unwelcome decisions, they have been properly explained.
Obviously, negotiating the claiming procedures have great challenges and time has been spent on both sides.
30 juillet 2026
Avis spontané
Réponse de General & Medical
Thank you for your feedback. We're pleased our team was able to support you and provide clear explanations. We appreciate your patience and understanding. Thank you for sharing your experience.
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