generatewealth.co.nz Avis 

Very personalised and friendly nature. The advice was applicable to my situation and Lucas was really good at finding the balance between trying to win my business but also not pushing too hard.

I spoke with Elena and she gave thorough explanations that made me understand what she was saying, she answered the questions I asked honestly and instantly without hesitation. That to me showed She was patient and understanding

Paula was great! She explained the process and options clearly. Very approachable and non judgemental with my novice questions

Jesse had great knowledge and a friendly approach.

Very clear explanations that were pitched at the right level. Knowledgeable answers to questions. Willing to look at a range of scenarios and discuss the effect of the changes in assumptions. Also friendly and sincerely interested in providing the best outcome for me.

Tom was friendly and knowledgeable. Gave me good advice regarding my kiwisaver.

Hayley really listened to my needs and catered her knowledge to me which was ideal

He was very knowledgeable and flexible with meeting times and answered all the curly questions that I had in regards to Australian super

Very personable adviser, able to accomodate giving advice to people in much different circumstances.

Lucas was warm, clear and easy to follow. Showed interest in me, my family and financial future.

Well said, made everything easy to understand

What made this experience great was the flexible nature of the meeting times as well as the knowledge and practical approach in explaining all the options available. Sharing what’s available outside of KiwiSaver was a great insight on investment options too. Overall a great service and very happy to switch to Generate.

Punctual, informative.
Mike was very good at informing me of all the crucial info and weighing up pros and cons of each option, all without being pushy.

Matt’s a good fella and made it very easy to understand

Zander was very pleasant to talk to, very informative and I left the conversation feeling very confident

Good communication, polite and respectful 🙂

Great communication, polite, great presentation.
Patient, I had a sick baby on my lap for most of the time!
Thankyou!

Where do I even start? My wife has been unemployed for almost six months. She can’t get WINZ support because of my income, so she applied for a KiwiSaver hardship withdrawal. The paperwork was ridiculous—think War and Peace, but with more forms and fewer happy endings.

Her application was declined, not because she’d done anything wrong, but because I’m self-employed and keep a safety buffer in case my business takes a hit (have you seen the economy lately?). When I asked to escalate, I got a 30-minute lecture from a rep who spoke as if the funds were coming out of her personal wallet. Condescending, argumentative, and clearly out of her depth. The moment I asked about their complaints process, her tone flipped and she started putting words in my mouth. That’s not customer service—that’s gatekeeping.

If this is the standard, empathy isn’t optional here—it’s missing. Before you trust your KiwiSaver to a provider that treats people in genuine hardship like an inconvenience, think long and hard. One day you might need access to your money, and you’ll discover just how little they care.

Got to know more about kiwisaver, what fund it's in etc

Informative & clear