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Noté 1 sur 5 étoiles

Reached out to the company twice in regard to obtaining a refund, for a product that did not agree with me. Worst customer service ever, no response to emails, or responsibility taken for adverse re... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After looking endlessly for a trusted Astaxanthin product, I came across Genetic Labs. Great to know that their product is genuine & 3rd party tested, as there a lot out there that are definitely do... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have used Genetic Labs Berberine and Astaxanthin. I must say they are amazing! The Berberine makes me feel fuller longer and overall I feel better. The Astaxanthin has taken 5 years off my face, its... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This brand is amazing!! I’ve tried multiple brands that sell creatine and collagen powder and none have beaten gen labs. I’ve also started taking NMN and Astaxanthin. The results have been incredible,... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vitamines et compléments alimentaires

Écrit par l'entreprise

Leading the Frontier in Australian Longevity Supplements. Ageing is often seen as an inevitable march toward decline, marked by the onset of chronic diseases. But what if it doesn't have to be that way? We're rewriting the narrative. We believe that how you age is negotiable. Genetic Labs Australia is dedicated to providing the purest longevity supplements to support you on your journey to increased health span. Our commitment to you goes beyond our products. We are dedicated to ongoing research, continuous education, and ensuring our customers are well-informed. Our team, now larger and more diverse than our humble beginnings, is ready to address your questions about the biochemical pathways our supplements target, as well as their role in overall health and ageing.


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4,5

Excellent

TrustScore 4.5 sur 5

56 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,5

Tous les avis

(56)

28 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Pure Astaxanthin

Anyone who has been through IVF knows what hundreds of hormone injections can do to your system, for me it left my whole body feeling completely haywire for a year. A month ago, I decided to try the pure astaxanthin from Genetic Lab, and the turnaround has been amazing. My energy levels are up, my skin is smoother and clearer, and I’m finally averaging 8 hours of deep sleep a night , at the age of 45 I couldn’t ask better than this , I’m 100% sure and swear by this product and I can’t wait the delivery of my three months supply soon .

25 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

nicely rested

I went ahead and jumped on the subscription with Gen Labs for the magron, i added it to my regime to help with the OA in my hip. So far so good very relaxed no hip pain and the only time i wake is to go to the toilet, and when checking my fitbit the next day it shows a clean graph right through till the morning, i love it. Delivery and packaging was spot on.

20 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Quite impressive

I’ve been taking astaxanthin from Genetic Labs for about two months, and I feel like my skin has somehow improved. My fine lines also seem to have reduced. It’s still a little too early to draw any firm conclusions, though, so I’ll continue taking it for another couple of months and review the results again.

6 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Genetic Labs have good quality products

Genetic Labs have good quality products. I purchase Astaxanthin from them which is mixed with MCT oil as this is a fat soluble product. This is a good quality product and i will purchase from this company again. They don't have a lot of products but what they have is good. I want to try their Creatine also as it is the German Sourced one which is supposed to be the best, when it is back in stock. I recommend this company

25 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Severe Lack of Customer Service

Reached out to the company twice in regard to obtaining a refund, for a product that did not agree with me. Worst customer service ever, no response to emails, or responsibility taken for adverse reactions. Really poor form and by far the slackest company I have ever dealt with. Buy at your own risk!

Updated 24/9/26 - emailed twice again yesterday, to the exact address as stated below, which were where the original emails were sent, plus the ‘contact us’ page. Still no reply!! Fail to see how you can miss 4 emails with Order #47452 Adverse Reaction in the heading. Absolutely pathetic.

22 septembre 2026
Avis spontané
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Réponse de Genetic Labs Australia

Hi there, we're sorry to hear the product didn't agree with you. As a small team we make a point of replying to every email quickly, so it's concerning to read that you didn't hear back. We've gone through our inbox and haven't been able to find any unanswered messages about a refund or reaction, which makes us think your emails may not have reached us or came through under a different address. Our Money Back Guarantee covers exactly this kind of situation, and we'd like the chance to help you properly. Please email us directly at support@geneticlabsaustralia.com with your name and order number, and we'll reply as soon as we see it. If you're still feeling unwell, it's worth checking in with your doctor too.

Noté 5 sur 5 étoiles

I have been taking the Astaxanthan for…

I have been taking the Astaxanthan for a month now and have just thought ‘my skin feels and looks nice 👌 quick delivery so have ordered again. Thank you

3 août 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thanks so much, Fi! It's lovely to hear you're a month in and happy enough to have ordered again. We're glad the first one reached you quickly, and we'll do our best to make sure your second bottle turns up just as fast.

Noté 5 sur 5 étoiles

It really works Astaxanthin

Hi
I am nearly onto my 3rd bottle of Astaxanthin and it is wonderful the improvement in my skin is amazing especially with menopause, the comments i have had lately are amazing i truely love this product and have now started a subscrption on it!!!! Awesome product

6 août 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thanks Sharon, this made our day! Nearly three bottles in and now a subscription, you've well and truly made Astaxanthin part of your routine, and we love hearing how much you're enjoying it. Your next bottle will be on its way automatically, so there's no need to worry about running low. As always, if you have any health concerns or are on any medications, it's worth checking in with your doctor before starting something new.

Noté 5 sur 5 étoiles

I bought Astaxanthin 1 bottle cost me…

I bought Astaxanthin 1 bottle cost me over $90+, It took more than 10 days to get here. I started take it on 7/11/2026, and I felt the results 3 days after, I felt my mouth has some sweetness. After I take about 14 days I realized I could see the computer screen better, I meant excel sheet with all numbers on it. I also felt less stress on my eye. and I am able to remove my reading glasses while doing my work on the computer. It gave me a lot of confidence, I think it would be even better results if I take more than 3 months. I am so happy.

27 juillet 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thanks so much for sharing your experience, Charlie. It's lovely to hear how happy you are with Astaxanthin and how much confidence it's given you in your day-to-day work. We're sorry your order took longer than expected to reach you, and we'll look into the delivery on our end so your next one arrives sooner. We're really glad you've had such a positive start and hope it keeps feeling like a good fit as you continue.

Noté 5 sur 5 étoiles

Amazing products!!

I have used Genetic Labs Berberine and Astaxanthin. I must say they are amazing! The Berberine makes me feel fuller longer and overall I feel better. The Astaxanthin has taken 5 years off my face, its hare to believe. Both of them together are definately my "must haves" everyday!! Thank you Genetic Labs!!

31 juillet 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thanks so much for sharing this, Michelle. It's lovely to hear Berberine and Astaxanthin have both become part of your everyday routine, and even better that you're feeling the difference with them together. We're glad to be part of your daily line-up and look forward to keeping you stocked with both.

Noté 5 sur 5 étoiles

Genetic Labs Astaxanthin

I've purchased Astaxanthin a couple of times now and it's like my morning coffee in a capsule. The process from purchase to delivery is very prompt. I'll continue to purchase from Genetic Labs Australia.

21 juillet 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thanks for coming back to us again and for taking the time to leave a review. It's great to hear Astaxanthin has earned a regular spot in your routine and that your orders have been arriving promptly each time. We'll keep your next one moving just as quickly whenever you're ready to restock.

Noté 5 sur 5 étoiles

Great Magnesium …

I ordered magnesium glycinate and I’m very happy with it. I take it every night with no side effects and it helps keep my night time cramps away.
Highly recommended with quick delivery times as well.

30 juin 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thanks so much for sharing this, Fiona. We're really glad the magnesium glycinate has become such an easy part of your evenings, and it's good to know your order reached you quickly too. Enjoy the rest of your bottle, and we'll have the next one ready whenever you need a top-up.

Noté 1 sur 5 étoiles

I initially started a subscription with…

I initially started a subscription with Genetic Labs, to be delivered every two months. However, what I ordered didn’t agree with me and I subsequently cancelled my subscription. I received an email last week to say my subscription order was in the way - even though I had already cancelled it. I emailed them straight away and now it’s been delivered. And to make it more annoying, they are saying I have to pay for return postage even though it was their error!
I’m really pissed and will be contacting the ACCC as I cancelled my subscription in good time! Buyer beware when dealing with this company!

15 juin 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thank you for sharing this. We're sorry to hear about the experience with your subscription, and we completely understand the frustration. We'd like to look into this properly and make it right for you. Please reach out to us at support@geneticlabsaustralia.com and we'll sort it out from there.

Noté 5 sur 5 étoiles

Trusted source & 3rd party tested, very responsive & helpful customer service

After looking endlessly for a trusted Astaxanthin product, I came across Genetic Labs. Great to know that their product is genuine & 3rd party tested, as there a lot out there that are definitely dodgy & not the real deal. Before my purchase I submitted a few questions and they were very responsive & helpful.
Only been taking the Astaxanthin for one month & can slowly start to feel the difference, & have just purchased a second bottle.

3 avril 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thank you for sharing this, Nicole! We're so glad the research paid off and that you're already starting to feel the benefits. Exciting that you're onto your second bottle, here's to it only getting better from here. We're always here if you need anything.

Noté 5 sur 5 étoiles

Fast delivery and great product.

Fast delivery. Excellent product. I like that they combine with MTC oil. It makes for better for absorption. Also the dose meets the standard, that if consistant you will see results.

19 mars 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thank you for sharing this, Pema! It's great to hear the delivery was fast and that the product is working well for you. The MCT oil is built right into the formula for exactly that reason, so we're glad you noticed. Consistency really does make the difference with Astaxanthin, and it sounds like you're on the right track. If you ever have questions along the way, we're always here.

Noté 5 sur 5 étoiles

Professional service and quick…

Professional service and quick delivery!

The quality of their products are 5 star and being an Australian company is an added bonus.

I noticed since taking Astaxanthin that my skin is more hydrated and getting a lot of positive comments from friends about my glowing skin!

I would highly recommend this company to anyone looking for quality products.
Happy customer, Josephine

15 mai 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thank you so much for sharing this Josephine. So happy for you and glad you're loving it, welcome to the GLA family!

Noté 5 sur 5 étoiles

Like a lot of people I was a bit…

Like a lot of people I was a bit sceptical, but I can honestly say I love this product. I have more energy my skin is looking a lot better. So yes I would recommend this product.

15 mai 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thank you so much for sharing this Pam. Going from sceptical to genuinely loving it, that's the best kind of review! So glad you're feeling the difference in your energy and skin.We're always here if you need anything.

Noté 5 sur 5 étoiles

Happy with this company 😃

Informative, able to be researched for products, fast delivery, advising of subscription upcoming and option to delay or pass on that order. Australian made. I trust the quality of the products I'm taking and starting to really feel the benefits after only a couple of months. Definitely continuing with these products. Bonus discount when you become a subscriber. Other incentives offered. Regular products and information made available.

4 mai 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thank you Roberta, so happy to hear this! Really glad you're feeling the difference already, two months in is just the beginning. Looking forward to being part of your journey!

Noté 5 sur 5 étoiles

Definitely THE BEST ASTAXANTHIN SUPPLEMENT on the Market

THIS pure astaxanthin is in an oil base & it is a supplement that needs an oil to be utilized by your body. Your dose of 2 capsules gives you the recommended daily dose, making it very easy to keep your needs supplied. I was deficient when I started so took the daily dose am & pm for the 1st few days until I felt my eyes more relaxed and without the tired, strained feeling I had been experiencing. I have taken various Astaxanthin supplements in the past but this one is definitely superior. Make the decision to help your vision with this Pure Astaxanthin from Genetic Labs and you will not be disappointed, it's a winner.
Thank you Genetic Labs

25 avril 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thank you Ruth, this is wonderful to read! Love that you noticed such a difference in your eyes, and great point about the oil base, that's exactly why we formulated ours with MCT oil. So glad you found your way to us.

Noté 5 sur 5 étoiles

It’s one of the best products I ever used

It’s one of the best products I ever used you can notice a difference within a month I take a few different supplements from them honest opinion best quality in the market delivery it takes a least a week i wish if they can improve that only otherwise 5 star try earned it

26 février 2026
Avis spontané
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Réponse de Genetic Labs Australia

Thank you so much Ramez, this honestly means a lot! So glad you're noticing a real difference and that the quality is coming through. Your feedback on delivery is heard and appreciated, it's something we're always looking to improve. If you ever need anything at all, don't hesitate to reach out.

- Genetic Labs Australia Team

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