Get That Trend Avis 1 148

Quick and easy process involved. Lots of style options available.

Quick delivery dress as described

Firstly, I paid for next day delivery which I didn’t get. Most items returned and have been waiting 6 months now on a credit note. No response to emails sent to customer service. Wish I’d seen the reviews on this place before ordering as it seems to be a common theme. They have a registered address in Belfast so Trading Standards are assisting me.

Absolutely terrible experience. I returned my order over a month ago and am still waiting for my refund to be processed. I paid €82, but they are only refunding €72 because they deducted the return shipping costs. On top of that, the clothes I received were extremely poor quality, nothing like what was shown on the website.
Avoid this website at all costs — overpriced, low-quality items and a refund process that feels like a scam. Save your money and shop elsewhere.

Great service! Very quick delivery, item nicely packaged and as described!

Amazing customer service. Put wrong address but they amended it before it got sent out and I received my dress the next day. Dress is also great quality and looks just like the pictures. Would recommend!

I see get the trend are putting up fake reviews absolutely appalling behaviour surely there should be consequences for doing that stay clear of this company they are the worst customer service I have ever come across in my lifetime

Ordered a dress was thinking I would have to send it back but it was true to size and lovely quality! Fast delivery so i will order again.

Ordered off get that trend in May and had an issue with An Post returning the items I ordered. After shipping in the post office the delivery was returned to me by a post.
When I contacted GTT I knew I was a month after the returns policy but asked if I could get store credit instead. After sending on the shipping label from an post and the customer ID number GTT confirmed I could have store credit once the item was reshipped.
I found GTT very friendly and understanding to deal with

The ladies at Get That Trend always manage to get me sorted. Love visiting their store. The girls are so helpful and you can trust them to give you an honest opinion. Wouldn’t shop anywhere else for my occasions. Keep up the good work😊

have been shopping here for 3 years, I never go anywhere else for all of my occasion dresses they always get me sorted. recently needed an exchange and contacted customer service, they were able to help me out quickly and friendly too. love GTT!!

This company has loads of choice on their website and i liked the way i was able to see the skirt on someone my height before buying. I was able to choose the delivery company myself too.

I don’t usually leave reviews but I wanted a trousers and set top from their website last month. I came on here to look at the reviews and later decided to order two sizes because I wasn’t sure what size to go for my order arrived the next day, I sent back one of the sets. I did my return with the parcel return thing that they have set up my refund was back with me in just under 2 weeks. No hesitation in ordering again 😊

Dress I ordered was flimsy and see through , should be better quality for what they charge.

Awful company to deal with, they don’t care about their customers as-long as they get their money, wish i had of read the bad reviews before purchasing, seems to be a well oiled scam going on not giving people refunds.

Came across Getthattrend website couple of months ago and wow they stuff they had was fab albeit slightly overpriced. Despite the bad reviews , I ordered two dresses, one of which I had to return due to buttons missing, they charge you for returns first off and long story short they wouldn’t give me a refund their solution was to send me another dress , after me telling them I didn’t need another one I had no use for it my sons communion had passed 🤷🏽‍♀️ they were quite rude to deal with, very disappointed. Boohoo & Vavavoom so much better and know how to treat their customers if there’s issues.

Small fitting, overpriced for what it is & when I tried to return the dress I ordered there was issues. The reviews on this brand the last month or so says it all. Don’t waste your time or money.

If it was possible to give no stars I would!! Where do I begin with this family run business that supposedly does their upmost for customers, to me they just care about money and not their customers. I ordered a playsuit from getthattrend for my hen do. Zip was stiff but all seemed fine, until I was on my hen and my friend was zipping me up at the back, words do not describe the mess of that Playsuit, pictures says it all , if I can upload the photos here I will. You wouldn’t even receive this type of bad quality Playsuit from shein , bear in mind this Playsuit was 70 odd euro including delivery. The Playsuit was not stitched properly , the zip length did not go the whole way up, which meant the whole Playsuit was uneven and especially at the collar , there was also a hole. As I was in Liverpool and didn’t bring back up outfit for my brunch , I wore my jacket as the front was fine (hence why I never noticed when I tried it on at home by myself ). I was at my brunch and the whole zip bust open which meant the whole back was gone, couple of my friends had to leave my brunch to try find safety pins to pin me up. Which still didn’t do any good and I had to leave and go back to the hotel. On Sunday I contacted their customer service explaining what happened and also provided pictures for them to see , I had asked for a refund as I did not need another Playsuit nor would I want one after that experience. I got no response (which they claim they respond in 24 hours), 3 days later I followed up and got an email telling me they sent out a replacement. This Playsuit was for my hen do , why would I want another one , they didn’t even acknowledge the fact I wanted a refund. When I told them I didn’t want a replacement that I wanted a refund they preceded to tell me that they couldn’t as I wore it and didn’t report the issue within 24 hours . Extremely disappointed with their attitude, they hide behind their policy. Their attitude indicates they don’t care about customer service. I’ve worked in customer service for the past 10 years and as a business if you do something wrong and customer complains that is then giving you the opportunity to make amends and turning a bad experience into a good one. I will not be purchasing anything from here again. I will make sure any one I know knows about this place!

Tried to return an item as it did not fit, when I contacted them after some time the lady emailed me saying said product was not fit for resale as it was 'soiled' and 'marked' and being sent back to me. I folded and packed this item myself and explained this asking for a picture or proof of the said damage as it was perfect leaving my home. I have still not received a reply to my email, refund or the item and I am down over 100 euro, will not buy from here again!

If you are wanting to return an item and get a refund think again. They will point blank refuse to give a refund and will argue with you through email out of sheer pettiness. Customer service is absolutely appalling, never seen anything like it.