No customer service phone number, only AI help. They have people chasing down certain gas stations and not paying out the rewards. All they are doing using your information. Horrible app. REPLY; I alr... Voir plus
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Lisez les avis des autres
When I tried to cash out I consistently get met with what seems to be purposeful obstacles. No response from customer service. Just locked my account with no explanation. Seems to be a common complain... Voir plus
The ads are deceptive and lead you to believe that you actually receive massive amounts of cashback. It only applies to full priced items, and then it's pennies on the dollar. You will save more money... Voir plus
L'entreprise a répondu
I absolutely love upside. Reading other reviews I don't see how other people have had so much difficulty with this app. I have also referred others and they also enjoy the app have also benefited fro... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Upside is building and distributing a new economic model that levels the playing field in brick and mortar commerce and empowers everyone to earn more. Retailers earn more profit without changing how they operate, and consumers enjoy increased purchasing power on the things they need.
Coordonnées de contact
Etats-Unis
- support@upside.com
- www.getupside.com
1,6
Mauvais
240 avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
You might not get your rewards
When I tried to cash out I consistently get met with what seems to be purposeful obstacles. No response from customer service. Just locked my account with no explanation. Seems to be a common complaint among users. You won't be able to collect your earnings. Feels pretty scammy.
1 avril 2026
Avis spontané
3 cents off a gallon
3 cents off a gallon, big deal. I keep hearing the ad on the radio and what joke. No way I could ever get $200/year... Maybe give us more off per gallon instead of spending so much money on fake advertising... My last fill was supposed to be 3 cents off/gallon but I used my Weis Markets points and they reduced the amount to 1 cent off/gallon. I got 17 cents on a $70 fill-up What a joke... Waste of my time...
10 avril 2026
Avis spontané
Réponse : Upside
Hi Ray! Thanks for sharing your experience. Regarding your experience at Weis Markets, it’s important to note that most merchant offers are adjusted when you "stack" them with other loyalty points or store discounts. Since the merchant is already providing a discount through their own loyalty program, the Upside offer is often reduced to reflect the change in the transaction's margin.
As for our advertisements, the $200 per year figure is based on users who consistently use the app for gas, groceries, and dining combined. While a single fill-up might result in smaller savings, those cents are designed to add up across all your daily spending over time.
If you have questions about how a specific transaction was calculated, please reach out to our team and we'd be glad to assist!
No customer service phone number
No customer service phone number, only AI help. They have people chasing down certain gas stations and not paying out the rewards. All they are doing using your information. Horrible app. REPLY; I already tried twice wasting 30 minutes of my life ill never get back. Theres no help.
15 avril 2026
Avis spontané
Réponse : Upside
Hi Robert! We appreciate you sharing your perspective with us.
To clarify, we use your information solely to verify your purchases with our merchant partners so we can secure your cash back. While we do not offer phone support, our team is available to manually investigate specific transactions or missing rewards when they don't process as expected.
If you have rewards that haven't been paid out, please reach out to our team so we can look into it and assist you. We hope to have the opportunity to improve your experience in the future.
No gas stations in my area
I loaded the app and used it at an ARCO station in town and then whenni tried to use it again no gas stations showed up on the app. Granted, we are only about 110,000 people in this town but it should still havecat least one station that can be used.
17 mars 2026
Avis spontané
Réponse : Upside
Hi Ed! Thanks for the feedback! I’m sorry that we're not more prevalent in your area now. We're working hard to add new businesses. We've grown a ton in the past years, and are going to continue to expand, so I hope you stay tuned!
I had over $30 on the app and one day…
I had over $30 on the app and one day is was gone. If there is a time limit that you have to spend the money they should let you know before they take it away so you can use it. Don't waste your time
10 avril 2026
Avis spontané
Réponse : Upside
Hi Jon! You may have created a new account instead of logging in to your original account. Please send a message to our support team so we can check and assist.
Ripped off
We've used upside for a couple of years and for the most part it was good. Then one day my wife looked at her account and saw the $94.00 that she had was gone. Upside wanted all the receipts or our bank statements to show that we purchased gas. I'm surely not going to show my bank statements and of course I don't have the receipts. And the AI is worthless that you talk to. Can't talk to a real person. I'm sure that they can look up our information and see what happened. This happened over a 6 month period. So ignore the date of experience below.
1 février 2026
Avis spontané
Réponse : Upside
Hi Jon! Your wife may be logged in to her Upside account using a different method (emails, Google, Facebook) than she was previously. Try logging out and back in again via the correct method. If that doesn't work, please reach out again to our support team so we can investigate and assist.
I only give a one because I wanna write…
I only give a one because I wanna write this review. All my receipts are delayed pending. This is horrible, especially for a Instacart person.
8 avril 2026
Avis spontané
Réponse : Upside
We understand how frustrating it is when your cash back is delayed, especially for frequent users like those shopping or driving for work. While most transactions process quickly, some may take longer to verify with the merchant or require additional verification.
If your receipts have been pending for more than 10 days, please reach out to our support team so we can look into it and help.
Real Savings on Everyday Spending
I’ve been using Upside since January and I’m honestly impressed. I’ve already gotten $76 back just from things I was already buying like gas and food. It’s simple, quick, and feels like free money. Highly recommend giving it a try!
12 avril 2026
Avis spontané
Réponse : Upside
Hi, Marela! Thank you so much for the 5-star review! We’re thrilled to hear you’ve already earned $76 back on your everyday purchases. It’s great to know you’re finding the app simple and rewarding to use.
If you ever run into any issues or have questions, please reach out to our support team. Thanks for the recommendation!
If I could put 0 stars
If I could put 0 stars, I would. It is a total scam. There has been 3 times I have used the app to later get a message to check the card number is added to the account. My card number hasn't changed.
23 mars 2026
Avis spontané
Réponse : Upside
Hi, Celina! We can check on our end to see what's causing this. Please send a message to our support team so we can take a look!
Customer support struggles to fix…
Customer support struggles to fix issues and expects customer to do all leg work even though all information is readily available to them. I wouldn’t go out of my way to use gas partners on their platform
1 avril 2026
Avis spontané
Réponse : Upside
Hi Ted! Sorry you had a negative experience. We welcome all feedback, whether positive or negative, as they help us further improve the app. We're always working to make the app better. If there's anything we can do to assist, please reach out to our support team, and we will get back to you ASAP!
Hi I have
Hi I have
Multiple
missing cash back. I have reached out to customer service several times with receipts and UPSIDE has NOT responded. This is deceptive, misleading, and unfair business practices. Don't reply back here with a generic response. Reply bk to my emails from I will be going to the better business bureau!
30 mars 2026
Avis spontané
Réponse : Upside
Hi there! Sorry for the wait. We're currently staffing up to improve our response time. You should receive a reply very soon as we catch up.
Deceptive Ads, little benefits
The ads are deceptive and lead you to believe that you actually receive massive amounts of cashback. It only applies to full priced items, and then it's pennies on the dollar. You will save more money my checking current sales, buying store brands, and earning 1.5% with a free cashback credit card. The hassle of Upside isn't worth the little money it results in. Take your Upside earned cashback and divide it by the calculated, frustrating hours it takes to manage Upside, you will end up with less than minimum wage.
9 avril 2026
Avis spontané
Réponse : Upside
Hi Dave! Our goal is to provide an extra layer of savings on top of what you already earn through sales and credit card rewards—not replace them. While offers are dynamic and vary by location, those cents per gallon and percentages back are meant to add up over time with minimal effort.
If you have any specific questions about how the app works, please reach out to our support team so we can help.
I used to use it often
I used to use it often, living in Illinois. Now that I've moved to southern Oklahoma, there are very few offers of any kind. It really sucks now.
2 avril 2026
Avis spontané
Réponse : Upside
Hi there! We are always working to add more stations and businesses to our network, so we hope you'll check back often and give us another try as we expand in Oklahoma! If you have any other questions, feel free to reach out to our support team! :)
Giant Eagle is no longer in my offers
Giant Eagle is no longer in my offers, while everybody i know that uses upside still gets the
offers. Why?
4 avril 2026
Avis spontané
Réponse : Upside
Hi Bernie! Offers on Upside are personalized and dynamic, so they can vary between users and change over time based on several factors. If there's anything we can do to assist, please reach out to our support team.
Math isnt Mathing
Yesterday I claimed an offer for 24 cent back per gal on reg...purchase 9.01 gal and only got 36 cent back. Upsides math isnt matching and Im about over it. We will go to the other side/end of town to get these offers some days and its getting to the point it isnt worth it.
3 avril 2026
Avis spontané
Réponse : Upside
Hi there! This sounds like we'll need to do some research here. When you have a minute, could you write to our support team so we can take a look and assist?
This company is full of sh1t ..it’s…
This company is full of sh1t ..it’s definitely bait and switch…
3 avril 2026
Avis spontané
Réponse : Upside
Hi Eric! We welcome all feedback, whether positive or negative, as it helps us further improve the app.
If you have any issues with an offer or a transaction, please reach out to our support team so we can look into it and help. We’d love for you to give us another try!
I absolutely love upside
I absolutely love upside. Reading other reviews I don't see how other people have had so much difficulty with this app. I have also referred others and they also enjoy the app have also benefited from it. I have cashed out from with this app with the no issues. I really find this app helpful considering how our economy is right now with the war going on and gas prices rising and food prices seem high. So people who are frustrated with this app I suggest maybe try uninstalling it and reinstall it and try it again.
2 avril 2026
Avis spontané
Réponse : Upside
Hi, Jami! Thanks so much for the 5-star review! We’re thrilled to hear that Upside is helping you and your friends navigate these high gas and food prices—we know how much every bit counts with everything going on in the world right now.
We also really appreciate you sharing that tip about reinstalling the app; sometimes a quick refresh is all it takes to get things back on track. Thanks for being such a great advocate for us and for helping others find ways to save!
It doesn’t work
It doesn’t work, over a week ago I attempted to use the app and I still have nothing added to my account. I was supposed to get 25 cents a gallon for first fill plus 60 cents a gallon promotion from the Speedway. It’s probably the Chinese wanting Credit card information.
24 mars 2026
Avis spontané
Réponse : Upside
Hi Kevin! Thanks for the feedback. We understand the wait is frustrating, but most offers take 3–4 days to process, and some stations can take up to 10 days to verify a transaction.
To clarify, Upside is a U.S.-based company headquartered in Washington, D.C. We only use your card information to verify your purchase with the merchant so we can get you paid.
If it has been more than 10 days and you still don't see the credit, please reach out to our support team with a photo of your receipt. We will be happy to look into that Speedway promo and get it sorted for you.
Not worth the trouble
Its always an issue they only want you to use your debit card the return amounts are very low i spent upwards to $200 last mont on gas only to get $4.87 back wow not worth all the trouble
1 avril 2026
Avis spontané
Réponse : Upside
Thanks for the feedback. We want to clarify that you can definitely use credit cards with the app.
As for the amounts, our offers are personalized and based on the specific margins each station has available at that time, which is why they can fluctuate. While $4.87 might feel low for a $200 spend, those cents per gallon really do add up over time.
If you feel like an offer didn't calculate correctly, please reach out to our support team so we can double-check it for you.
My Upside cash back for 3 years disappeared. What’s up Upside
I have been earning cash rewards sinc2023 and had a balance of about $100 due and I recently noticed upside changed my lifetime balance to $3. What happened to all the previous earnings I had? Was I ripped off by Upside?
31 mars 2026
Avis spontané
Réponse : Upside
Hi Elaine! Seeing your balance drop from $100 to $3 is definitely a shock, and we want to help you figure out where that money went. It’s common for users to accidentally log in via a different method (like signing in with Apple/Google vs. an email address), which creates a fresh account with a $0 or low balance. Please reach out to our support team so we can look into your account history and track down those missing earnings.
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