glasshouseretreat.co.uk Avis 

I have never felt so uncomfortable and unwelcome at a spa and retreat, and unfortunately the biggest issue was the behaviour of the manager Charlotte.
From the moment we arrived for check-in, her manner was incredibly unprofessional. Her tone was rude, dismissive and extremely patronising. The eye-rolling and facial expressions were particularly inappropriate and made us feel as though we were an inconvenience rather than paying guests.
What should have been the beginning of a relaxing break was instead an extremely uncomfortable first impression. A manager should be setting the standard for professionalism, courtesy and customer service, yet unfortunately this was completely lacking.
It became even more disappointing later in our stay when I went to the desk to ask a question and overheard the same manager speaking to members of her own team in an extremely rude and disrespectful manner. It was uncomfortable to listen to and, quite frankly, shocking to witness from someone in a managerial position.
The irony of this happening at a spa and retreat, where people are paying to escape stress, relax and be looked after, is quite remarkable. Instead, the attitude and behaviour of the manager created an atmosphere that was anything but relaxing.
I was looking to book a 5 night stay but after this experience that will no longer be happening what should have been a relaxing and enjoyable stay was overshadowed by an unnecessarily hostile and patronising attitude from management. Avoid at all costs!

This was a really good 2 nights away. Staff super friendly all round, food really tasty and well presented. The 5 mins in chryo chamber is worth it, really fun. The room was so spacious and great outlook, spotless and very roomy. Definitely going back again.

I am extremely disappointed with both the customer service and the way an incident on the premises was handled.

We booked a stay at Glass House Retreat and also paid a significant amount for additional treatments, expecting a relaxing and restorative experience. Unfortunately, our stay was ruined when my sister-in-law was sitting on a sun lounger, sheltered by a parasol from the sun, and the heavy umbrella suddenly crashed into her head. The impact left her with a severe headache and completely spoiled the remainder of our stay.

Instead of leaving feeling refreshed, we left feeling worse than when we arrived. Given the cost of both the accommodation and treatments, we expected the management to show some compassion and take responsibility for the distress caused and the poor quality parasols onsite.

What was most disappointing was the response from management. Rather than offering any goodwill gesture or compensation, as they were not negligent. Regardless of their legal position, there was a complete lack of empathy or concern for a paying guest who had been injured on their premises.

Accidents can happen, but how a business responds says everything about its customer service. Sadly, in our experience, Glass House Retreat showed no willingness to acknowledge the impact this incident had on our stay or to make things right.

Based on our experience, I cannot recommend Glass House Retreat. The customer care fell far below the standard you would expect from a premium wellness retreat.

It was just incredible!! I'm dying to go back as one night was just not enough and next time I will be locking my phone away! My room was lovely and I'm not vegan but really loved the food! First yoga class loved it thank you Justin for looking after us :)