I initially experienced difficulty in placing my order - I tried 4 times but the process stalled when I tried to tick the box identifying I agree to T&C. I left my order for a while then ordered thr... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Always rely on Glengoyne to produce superb quality whisky.Accidently came across when in Scotland 10 years ago and still my favourite whisky.The tour was excellent too.
L'entreprise a répondu
The whisky will be brilliant Delivery was very prompt They generously included a gratis miniature Well good innit
L'entreprise a répondu
Perfect special bottle to celebrate summer solstice and add a new memory . We have been huge Glengoyne fans ever since our visit and tour round the distillery quite a few years ago. Love the distincti... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A TASTE OF THE HIGHLANDS ON GLASGOW'S DOORSTEP. GLENGOYNE IS DISTILLED MORE SLOWLY THAN ANY OTHER MALT WHISKY. WE NURSE THE SPIRIT THROUGH THE STILLS TO CREATE THE COMPLEX, FRUITY, AWARD-WINNING SPIRIT OF WHICH WE ARE SO RIGHTLY PROUD. WE NEVER RUSH ANYTHING HERE AND NEITHER SHOULD YOU.
Coordonnées de contact
Dumgoyne, Killearn, G63 9LB, Glasgow, Royaume-Uni
- info@glengoyne.com
- www.glengoyne.com
4,9
Excellent
934 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Glengoyne Distillery
Thank you so much for your review Elaine, we’re delighted to hear you found the ordering process nice and easy!
Here’s hoping your Glengoyne gift brings plenty of joy (and a few drams too!).
Slàinte Mhath,
The Glengoyne Team
Réponse de Glengoyne Distillery
Thank you so much for your kind words Mr Stebbens, we’re delighted to hear you’re enjoying the brilliant taste and smooth blend of Glengoyne!
We’re especially glad to hear the no-peat profile is hitting the spot, it’s what makes Glengoyne so beautifully distinctive.
Here’s to many more drams to come!
Slàinte Mhath,
The Glengoyne Team
Réponse de Glengoyne Distillery
Thank you for your 5 stars and review Robert! We are delighted you are satisfied with our service! Kind Regards, The Glengoyne Team.
use a speedy delivery service
28 octobre 2025
Réponse de Glengoyne Distillery
We are very sorry to hear you are not completely satisfied with our service. Please feel free to email us directly at info@glengoyne.com if we can further assist. Kind Regards, The Glengoyne Team.
Very easy to deal with
Very easy to deal with, smooth, and allowing for my local postal notions, arrived timely. Will be back
28 octobre 2025
Réponse de Glengoyne Distillery
Thank you so much for your kind words!
We’re delighted to hear your experience with Glengoyne Distillery was smooth and easy, from placing your order to receiving it, even with your local postal quirks! It’s always a pleasure to hear when everything arrives in good time and brings a smile.
Warmest regards,
The Glengoyne Team
Réponse de Glengoyne Distillery
Thank you ever so much for your kind words!
We’re absolutely thrilled to hear you’ve had a fantastic experience with both our customer service and our whisky. It’s always a joy to know we’ve made someone’s day a little more flavourful and a lot more fabulous!
Here’s to many more delightful sips ahead.
Kind Regards, The Glengoyne Team.
My order was cancelled
My order was cancelled, after my credit card was charged. I got a refund but I didn’t get the whisky for my Xmas gift. Not happy.
29 octobre 2025
Réponse de Glengoyne Distillery
We are very sorry to hear about your disappointment and can see our team have been in touch directly. Unfortunately, we’re unable to ship directly to the United States at this time, and we’re truly sorry for any inconvenience caused. If you have any further queries, please reach out to our team directly at info@glengoyne.come. Thank you, The Glengoyne Team
Great Service.
Easy purchase, efficient delivery and kept well informed.
As regards the Whisky…… not tried it yet!
28 octobre 2025
Réponse de Glengoyne Distillery
Thank you so much for your kind words!
We’re delighted to hear your purchase was smooth and delivery went without a hitch, just how we like it! As for the whisky… we won’t spoil the surprise, but we hope it’s every bit as enjoyable as the experience so far.
Here’s to a sip worth waiting for!
Kind Regards, The Glengoyne Team.
There's nothing different from shopping…
There's nothing different from shopping with Glengoyne, it's the same experience every time, EXCEPTIONAL.
28 octobre 2025
Réponse de Glengoyne Distillery
Thank you so much for your kind words!
We’re absolutely thrilled to hear that every experience with Glengoyne has been consistently exceptional. It’s wonderful to know that our commitment to quality and care shines through each time you shop with us.
Here’s to many more memorable moments, and perhaps a wee dram to celebrate them!
Kind Regards, The Glengoyne Team.
My purchase was for a gift.
My purchase was for a gift.
It was just what I expected, perfect!
It arrived very quick and was packaged extremely well.
I was so thrilled to find within the package, a little free gift of their Glengoyne Whisky as well .
Thank you very much.
I’m sure to return for future purchases.
10 octobre 2025
Réponse de Glengoyne Distillery
Thank you so much for your kind words, we’re thrilled to hear your gift was just what you hoped for!
It’s wonderful to know your order arrived quickly and safely, and that the little surprise inside brought an extra smile. We love adding a touch of Glengoyne magic wherever we can!
We truly appreciate your support and look forward to welcoming you back for future purchases.
Slàinte Mhath,
The Glengoyne Team
Amazing service from Glengoyne
Amazing service from Glengoyne, can't recommend enough! Had a slight issue with delivery as package went missing but spoke with a lovely lady who could not have been more helpful, it was very quickly sorted out. The whiskey arrived with the personalised lable and it was a very smart bottle, the whiskey was smooth and tasty. Brilliant service and product! Auld granda was over the moon with it as a gift aswell. Would highly recommend
11 octobre 2025
Réponse de Glengoyne Distillery
Good Afternoon John. Thank you so much for your kind words, we’re absolutely delighted to hear that your experience with Glengoyne was a smooth one (just like our whisky!).
We’re sorry to hear there was a hiccup with delivery, but thrilled that our team could help get things sorted quickly. It’s wonderful to know the personalised bottle made such a special gift for your Grandad we hope it brought a wee dram of joy!
Warmest regards,
The Glengoyne Team
Easy to order fast deliver
16 octobre 2025
Réponse de Glengoyne Distillery
Thanks so much for your lovely review Mr Fisher! We're thrilled to hear your order was a breeze and arrived in no time, just the way we like it!
Here’s to many happy drams ahead.
Warmest regards,
The Glengoyne Team
Glengoyne Excellence
Ordering on line was very straightforward and efficient. The personalised label was for my partner Tricia’s late father Kenneth Smith who until retirement lived in Killearn and was a customs officer testing whisky! It was beautifully presented - oh, and the whisky was rather good! Thank you
13 octobre 2025
Réponse de Glengoyne Distillery
Thank you so much for your kind words Brian and what a beautiful tribute to Tricia’s late father. It’s truly special to know that your personalised bottle honours someone with such a meaningful connection to whisky and to Killearn.
We’re delighted to hear the ordering process was smooth and that the presentation hit the mark and of course, we’re thrilled the whisky itself was enjoyed too!
Here’s to many more memorable drams shared in good company.
Warmest regards,
The Glengoyne Team
Réponse de Glengoyne Distillery
What a lovely way to celebrate Gail, we’re so pleased to hear our whisky made for the best birthday present!
It’s wonderful to know you found it great value and that delivery was speedy too. We hope every sip brings a smile and a moment to savour.
Warmest regards,
The Glengoyne Team
Clear ordering and payment options
Clear ordering and payment options. Delivered as expected.
15 octobre 2025
Réponse de Glengoyne Distillery
Thank you John for your 5 stars and recent purchase with us. We are delighted you are satisfied with our service. Kind Regards, The Glengoyne Team.
Réponse de Glengoyne Distillery
Thanks so much for your lovely review Pam! We're delighted your gift arrived quickly and safely, here's to it bringing a wee dram of joy!
Warmest regards,
The Glengoyne Team
Great range of a quality product
Great range of a quality product. Easy to navigate website and supernatural delivery in well packaged box. Could have purchased slightly cheaper elsewhere but the Glengoyne service is well worth the extra few pounds.
10 octobre 2025
Réponse de Glengoyne Distillery
Thank you so much for your kind words David! We’re delighted you enjoyed our range and found the website easy to use and we’re especially pleased to hear your delivery arrived swiftly and safely.
It means the world to us that you chose Glengoyne, and we’re thrilled to know our service made it worth that little extra.
Slàinte Mhath,
The Glengoyne Team
We visited you last summer
We visited you last summer, after my son got me a bottle of your white oak,
While we were there we purchased 3 bottles in total.
Since then my son has got me another bottle, and I have just had 2 more.
My favorite at the moment
30 septembre 2025
Réponse de Glengoyne Distillery
Thank you so much for sharing your journey with Glengoyne Malcolm what a wonderful story! We’re delighted the White Oak has become a firm favourite, and it’s lovely to hear how your visits and thoughtful gifts have added to the experience.
Here’s to many more memorable drams shared with those who matter most.
Slàinte Mhath,
The Glengoyne Team
Very helpful with order
Very helpful with order as I’m in Australia it always runs smoothly
2 octobre 2025
Réponse de Glengoyne Distillery
Thank you so much for your 5 stars! We are delighted to hear your order went smoothly, its always a pleasure to share the taste of Glengoyne across the globe.
Kind Regards,
Vikki
Excellent whiskey with a great service
Excellent whiskey with a great service.
Thanks
25 septembre 2025
Réponse de Glengoyne Distillery
Thank you for your kind words and 5 stars Scott! We are thrilled you had a great experience with us.
Slàinte Mhath,
The Glengoyne Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.