Terrible after-sales customer service from Glossop Caravans. We purchased a Camptech Cayman awning, but upon first use, we found a rip in the side skirt and a missing curtain fixing clip. While t... Voir plus
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I’ve bought several items from Dominic at Glossop Awnings & their customer service is outstanding. Dominic has gone out of his way each time I’ve been looking for an item, searching their warehouse, s... Voir plus
L'entreprise a répondu
Today we visited the awning department at Glossop caravans with some awning poles that had come apart. Dominic Pole cheerfully repaired the poles in a matter of minutes and demonstrated how we coul... Voir plus
After being let down when our awning didn't arrive, they gave us another, more expensive one in place of it Delivered within a week Dom was our salesman and couldn't have been more helpful We erec... Voir plus
Information importante
4,2
Bien
98 avis
Aucun historique récent de demande d’avis
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N'a pas répondu aux avis négatifs
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Excellent advice and offered good price…
Excellent advice and offered good price for Fiamma awning
25 juillet 2025
Avis spontané
Excellent service from the entire team
Excellent service from the entire team, from start to finish! With having bought our caravan from the Glossop’s and having the extra discount, we couldn’t find better prices for our new Diamond awning! We can’t wait to put it up this weekend with the lighting, it will make a huge difference!! Thank you!
24 juillet 2025
Avis spontané
Air awning
We bought a new awning. The guys in there were very helpful and knowledgeable. Can’t wait to be putting it up for the first time on our next holiday
23 juillet 2025
Avis spontané
Great service from staff
Great service from staff, great price, gave us a great deal on a bundle
20 juillet 2025
Avis spontané
Shaun was so helpful and knowledgeable…
Shaun was so helpful and knowledgeable answering all our questions being first time buyers
19 juillet 2025
Avis spontané
Really looked after by Shaun
Really looked after by Shaun, so helpful, knowledgeable and a gentleman. A pleasure to deal with buying our first van! Thank you!
19 juillet 2025
Avis spontané
Great customer service
19 juillet 2025
Avis spontané
Fantastic deal & service, thank you
We purchased a new awning just over a year ago and although the awning was fine we felt we could do with having a bit more space, I rang Dominic in the Glossop Caravans Awning Dept who couldn’t have been more helpful, I explained what we wanted and he did me a fantastic deal including a new carpet, poles and storm straps, I wouldn’t hesitate in recommending Dominic and Glossop Caravans to anyone, thank you 👍
26 juin 2025
Avis spontané
Placed order on 29/04/25 still haven’t…
Placed order on 29/04/25 still haven’t received my awning. Have tried to call, no answer. Have emailed several times, no reply. Have messaged on Facebook, no reply. Have tried WhatsApp, no reply. Not sure what to do at this point, wouldn’t recommend based on my experience.
29 avril 2025
Avis spontané
Ordered the caravan awning
Ordered the caravan awning, heard nothing about delivery, so sent several emails, no reply, so phoned them, told me my awning was out of stock, and would take about 2 weeks to get ! Thanks for nothing ! Why did you not inform me of this delay, terrible customer service
22 mai 2025
Avis spontané
Réponse de Glossopawnings
Hi Alan,
We really do apologise for the delay, this certainly isn’t the experience we want for our customers. We appreciate your patience and your feedback, which helps us improve. Please don’t hesitate to reach out if there’s anything more we can do.
Best regards,
Glossop Awnings
Amazing Service
Purchased a Vango Air 360 Proshield sun canopy and carpet. Telesales lady was super helpful and answered all my questions. Matched a competitors price as promised on their website Received it all the next day.
What more can you ask for.
13 mai 2025
Avis spontané
Réponse de Glossopawnings
Hi Mr and Mrs Harrop,
Thank you so much for your kind words! We're glad our team could help and that your order arrived so quickly. We really appreciate your support – enjoy your new setup, and don’t hesitate to get in touch if you need anything else!
Best Wishes,
Glossop Awnings
Glossop took my order and the cash for…
Glossop took my order and the cash for an awning Porch extension from Outdoor Revolution and then ignored all communications and phone calls for two months. Finally received an email today after my sixth chaser to say the product is out of stock and now discontinued. I am now lumbered with an awning, bought elsewhere, that I bought on the basis of it being extendable with the porch, which is not now fit for purpose. I will review Outdoor Revolution separately, but the customer service from Glossop Awnings has been terrible.
14 mars 2025
Avis spontané
Réponse de Glossopawnings
Good Morning Peter,
We're very sorry to hear about your experience and completely understand your frustration. Excellent customer service is something we always strive to provide. We sincerely apologise for the delay in communication and for the disappointment caused by the product being discontinued. Please get in touch with us directly if there’s anything more we can do to help resolve the situation.
Kind regards,
Glossop Awnings
I was sent a message asking me to…
I was sent a message asking me to review my order, I haven’t received it yet and I don’t know when it is coming.
2 mai 2025
Avis spontané
Réponse de Glossopawnings
Hi,
Thank you for your message, and we're sorry for the confusion. We've looked into your order and can see that it was delivered the following day after your review. We hope it arrived safely and you're happy with it! If you need any further assistance, we're here to help.
Best regards,
Glossop Awnings
Great Customer Service
I ordered a CampTech sun canopy on Fri 2nd May - the next day the side panel set arrived and the main canopy arrived today, Sun 4th May. I had not paid for any special next day delivery, the standard free delivery option was included.
I had also messaged them via the chat option, re a request to match the price I paid to another sites price - they did this very promptly and refunded the difference. Great customer service and super fast delivery on a BH weekend, incredible, thank you.
4 mai 2025
Avis spontané
Réponse de Glossopawnings
Hi Patrick,
Thank you so much for your lovely feedback! We're so pleased everything arrived quickly and that we could help with the price match. Enjoy your CampTech canopy, and don’t hesitate to reach out if you need anything else!
Kind regards,
Glossop Awnings
Ordered an air windbreak on Friday
Ordered an air windbreak on Friday, but due to bank holiday it wasn’t getting sent until Tuesday for delivery on Wednesday, phoned up for tracking details on Tuesday, got tracking details, tracked on Wednesday to find out a time being delivered, no tracking, contacted Glossop who advised it was sent yesterday and will be delivered today, if not delivered then contact us later, call from Glossop letting me know it didn’t get sent yesterday as no room on van, had someone wait in all day for nothing, absolutely disgusting service
23 avril 2025
Avis spontané
Réponse de Glossopawnings
Hi Brian,
I'm sorry to hear that your recent experience was not satisfactory. It can be challenging to process all orders immediately during the bank holiday periods.
Providing excellent customer service is very important to us, and we regret that we did not meet your expectations this time.
Best regards,
Glossop Awnings
Glossop awnings 5/5
Glossop awnings deserve 5/5 based on our experience. Staff there were helpful and cheerful both on the chat function and over the phone. They price matched a caravan awning immediately with no quibbles. They dispatched it the same day and the next afternoon it was up in the garden.
8 avril 2025
Avis spontané
Réponse de Glossopawnings
Hi Deb,
Thank you for the fantastic review! We’re delighted to hear you had such a positive experience with our team, both online and over the phone. Great to know the awning was up and enjoyed so quickly—happy caravanning!
Kind regards,
Glossop Awnings
We ordered a garden chair at midday on…
We ordered a garden chair at midday on Tuesday, it was delivered at 7.10 am the following day , in perfect condition. Excellent service!
Well done 👏
1 avril 2025
Avis spontané
Shocking customer service!!
Absolutely shocking customer service!!
Don't reply to emails regarding orders, no delivery updates, half off order missing, quick to take your money!
And still not rectified!
Stay away awful customer service
27 mars 2025
Avis spontané
Impressive product knowledge
Purchased the sunlight air pro awning, very helpful team with impressive product knowledge.
16 mars 2025
Avis spontané
Amazing windbreaks do what they say on…
Amazing windbreaks do what they say on the tin
16 mars 2025
Avis spontané
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