I realized my credit card was double charged for a transcript and Vanessa Almodovar was awesome! She was responsive, assured me that she'd look into it and keep me up to date throughout the 2 days it... Voir plus
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I would highly recommend GMR Transcription Services. After reviewing the site and speaking with them directly, I felt very comfortable sending my recordings. The cost was very competitive to... Voir plus
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We are a college that has to provide accommodations for deaf students. We send this company recordings that are online and ask them to transcribe them for our deaf students. Often we want one day... Voir plus
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My office uses GMR Transcription pretty often and they are on top of their game. If there is ever an issue they are always accessible and follow up rather quickly. For the most part, we always receive... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
GMR Transcription: Human-Powered Accuracy You Can Trust Don't settle for "almost" when it comes to your transcription, translation, or proofreading needs. Our meticulous US-based experts deliver near-perfect results, guaranteed with 99% accuracy. Focus on your project, not your wallet, with our "work first, pay later" policy. We take data privacy seriously, so rest assured your information is protected. Need results fast? We offer same-day or next-day delivery. Tailored Solutions for Every Project: GMR Transcription goes beyond automation. We offer custom solutions to meet your specific needs, whether you require a portion of an audio/video transcribed or a unique format. Our experienced team ensures the right professional handles your request for exceptional output. Proven Excellence: With quick turnaround times and an eye for precision, GMR Transcription has served numerous legal/court reporting clients and delivered noteworthy academic projects. Experience the GMR difference today!
Coordonnées de contact
2552 Walnut Ave. Suite 110, 92780, Tustin
- 714-202-9653
- beth@gmrtranscription.com
- www.gmrtranscription.com
4,8
Excellent
141 avis
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Great service.
Very professional service. The transcriptions are very good, and the turnaround time was quick. I ordered standard delivery and received most of my transcriptions more quickly than I anticipated.
2 avril 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Jennifer, I appreciate you taking the time to give us a 5-star review about our transcription services. We strive to provide the highest quality transcriptions to meet any turnaround time! We look forward to the opportunity to transcribe more of your audio files whenever you need. Thank you! Sincerely, Beth Worthy, Director of Operations
GMR has great customer service and higly professional
GMR stands out because of their professionalism and great customer service. We enjoy working with them and can always count on great work.
31 mars 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Tamara, So glad to hear about your phenomenal experience with our professionalism and customer service team. On behalf of GMR Transcription, I would like to thank you for your outstanding rating and we look forward to assisting you with any projects in the future. Sincerely, Beth Worthy, Director of Operations
Use the Template
I love using GMRtranscription.com primarily because of the fast turnaround time as well as the ease of uploading my audio files and downloading my transcripts. Recently, I lost one of the emails with a transcription. I was able to log back into the system and still retrieve the archived transcription. My opportunity for improvement aligns with providing a template. I now routinely provide a template for the transcriptionist to use when completing his or her work. Most of the time, my transcription is returned using the template. But not always. A consistent use of the template (including the template header) would help me on the back end processes after receiving the transcription. Thanks! -- And I will still continue using GMR as well as recommending the service to my students and faculty colleagues.
30 mars 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Gordon, I appreciate you taking the time to share your feedback with us. Happy to hear about your great experience. We have a special instruction box on the backend of the site where our clients upload their audio, and you can include any special templates you need for us to follow there. We always reference back to the special instructions box when we check the transcript in the proofing phase to ensure that we're following the right template to be convenient for our customers. Hopefully this clears up any confusion. If you have any questions about this matter, I'd be happy to answer them: info@gmrtranscription.com. Thank you for an outstanding review. Sincerely, Beth Worthy, Director of Operations
Simple and Super Accurate
It was quick, easy, and accurate - exactly what I needed.
30 mars 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Molly, It was a pleasure serving you and meeting your expectations. We look forward to serving you for all your transcription needs in the future. Sincerely, Beth Worthy, Director of Operations
Accurate and fast
GMR provided us with an accurate and easy-to-read transcript, even though the interview transcribed contained medical jargon and other difficult topics. We are very happy with the outcome and plan to continue to use them for our research project.
30 mars 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Amy, I am happy to hear that you had such a great experience with us. While we are definitely not medical experts, we do our best to transcribe to the best of our ability for the highest accuracy possible. Some clients will provide a list of technical terms before submitting their order to ensure that we get it right--feel free to do that next time if you would like to. Other than that, I truly appreciate your time in sharing your feedback with us. If you have any questions or would like to discuss further, my email is info@gmrtranscription.com. We look forward to serving you for all your transcription needs whenever you need. Regards, Beth Worthy, Director of Operations
Réponse de GMR Transcription Services, Inc.
Hi C Gold, I'd like to personally thank you for sharing your feedback with us. We make every effort to ensure that our clients are satisfied with their orders, and I am happy to see that you were content with the timeliness and accuracy you received with our service. Should you have any questions, feel free to e-mail me at info@gmrtranscription.com. Looking forward to working with you on any transcription projects in the future. Regards, Beth Worthy, Director of Operations
Réponse de GMR Transcription Services, Inc.
Hi Lyn,
Thank you for your kind compliment. We strive to provide the highest quality transcription services to our clients, and I am happy that you were completely satisfied with the work that was done for you. If you have an questions, you can always contact me at info@gmrtranscription.com. We look forward to working with you should you have any projects that require transcription in the future. Regards, Beth Worthy, Director of Operations
Overall the transcription service worked well, and with positive results
The work was done promptly, and good quality. There was some confusion over the billing process, which made things a little complicated, but we received helpful input from GMR Management, and the matter was quickly resolved.
17 mars 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Gary, thank you for taking the time to write a review. I apologize for the confusion but I am happy to hear we were able to resolve the issue in a timely manner. We hope you choose GMR Transcription again in the future. If I could be of any assistance to you, feel free to contact me at info@gmrtranscription.com. – Beth Worthy, Director of Operations
Transcription Service
I received excellent, personalized service in a timely and professional manner. I appreciated the personal contact to make sure that my request was handled correctly.
16 mars 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Pam, thank you for your review. Your feedback is very much appreciated! We love knowing we were able to provide you with an excellent and professional experience. Should you have any questions, don’t hesitate to email me at info@gmrwebteam.com. – Beth Worthy, Director of Operations
fast results
was most pleased with the quality of the work and the quick turnaround..great customer service.
9 mars 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi ACM – DL, thank you for taking the time to write a review. We are happy to hear that you are pleased with our customer service. We hope you choose GMR Transcription again in the future. If you have any questions, please contact me at info@gmrtranscription.com. – Beth Worthy, Director of Operations
Excellent Service at a good price
We highly recommend GMR Transcription. They responded quickly to our request for a trial transcription, told us exactly what it would cost and got it back to us very quickly. We definitely will use them again.
9 mars 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Jennifer, thank you for your recommendation. I am pleased to we were able to provide you with a positive experience. We look forward to working with you again for any of your transcription needs! If I can be of any assistance to you, feel free to contact me at info@gmrtranscription.com. - Beth Worthy, Director of Operations
I would recommend this Company
I've used this company to do transcription on numerous occasions. They are fast in turn around and do a great job transcribing statements for us. I will always use them! Keep up the good work!
9 mars 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Sherri, we appreciate your feedback. Thank you for continuing to choose GMR Transcription! We are happy to know you are pleased with our services. If you have any questions or concerns, please email me at info@gmrtranscription.com. - Beth Worthy, Director of Operations
Reliable work. Demanding when done.
The work is always reliably done, but PROOFREAD for technical terms the transcriptionist may not be familiar with or may not be presenting the text the way you finally intend. Once transcription is done, demand for payment can be quite strong and immediate.
3 mars 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Matthew, I appreciate your feedback on our transcription services. Our transcriptionists will not be familiar with all technical terms; however, we do have a special instructions box where you can list your terminology before the project is submitted. Also, every project done by us goes through a proofing phase. We do politely send out friendly reminders to inform clients that their transcript is complete a couple days after it has been done. I apologize if you found it to be demanding. Let me know if you have any questions as I would be happy to clarify any of the points mentioned above. Sincerely, Beth Worthy, Director of Operations
Formatting differences hurt
For this job, I submitted 15 interviews of considerable length. They came back in batches, each with different formatting.
Some docs had no formatting whatsoever
Some had question/answer structure with "interviewer" "interviewee" labels. Some had question/answer structure with speaker names.
Some had question/answer with made-up speaker names.
Some had indenting, some didn't.
Before sending the transcripts to the client, we needed to spend a lot of time re-formatting for consistency.
27 février 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Chris,
I am sorry for the confusion. One of our associates has reached out to you to clarify the issue. There is an instruction box we have on our site where customers can specify special instructions they need for the project.
There's also a special tab on that panel where you can upload any special templates for our transcribers to follow. Perhaps that was overlooked. When there are no special instructions stated, our transcribers will transcribe in our standard format. Again, I apologize for the confusion here. Let me know if you have any further questions by contacting me at info@gmrtranscription.com. I would be happy to clarify further. Sincerely, Beth Worthy, Director of Operations
Might cost a little more, but SO worth every penny!
I am a doctoral student and needed interviews transcribed for my research study. Being a poor grad student, I went with the lowest price. HUGE MISTAKE. The company I chose took way longer than they committed they would and I kept getting emails in broken English telling me they needed more time because the audio was of "poor quality" (even though the interviews I sent them were conducted in a very quiet space, using a top of the line digital audio recorder). So, I decided you do indeed get what you pay for and I needed to use GMR.
WOW! What a difference! My transcripts came as promised, were accurate with a LOT less "gaps" from something being "unintelligible". Email communication was a breeze and it was clear I was dealing with native English speakers. When I called with a question, a friendly voice on the other line took the time to listen and then got me the answers I needed. I will NEVER use another transcription company!! GMR is it for me. :)
26 février 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Thaeda, I am glad to know that your experience with us was what you were looking for. We here at GMR Transcription strive to always provide accurate transcripts and are happy to know you think just that. Thank you for taking the time to write a review. We appreciate it! Should you have any questions, please contact me at info@gmrtranscription.com. – Beth Worthy, Director of Operations
I was very pleased with the customer service and prices.
Nothing to complain about. They were prompt with the service and answering all of my questions.
I was impressed with the reasonable price points and loved that they had so many options when it came yo turn around time.
23 février 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Jazmin, thank you for sharing your experience. We are so happy to know that you were satisfied with our performance. It is important to us that we address any questions or concerns that our customers have. We hope you chose GMR Transcription again in the future. If I could be of any help to you, please feel free to contact me at info@gmrtranscription.com. - Beth Worthy, Director of Operations
Not Satisfied
I dictated several simple letters with invoices. I received one long narrative back. I paid before I could review as always therefore, I couldn't tell there was a problem until it was to late.
Needles to say there is no way I can send this to a client and will have to have it redone.
I sent a message to the company and am waiting for a response. I am very interested to see how the company will fix this issue.
23 février 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Richard, I apologize for the inconvenience you encountered, but I am happy that we were able to reach out to you and resolve this issue. There was a confusion when submitting files because no special requests on formatting were made. When orders are submitted, there is an option to write special requests on formatting, and if no requests are made, we just transcribe in our standard format. In this case, no special requests were made. At GMR Transcription, we are happy to follow any speecial requests or templates that the client needs, however, we need to be aware of them on each order before they are submitted. Let me know if you have any further questions by contacting me at info@gmrtranscription.com. Sincerely, Beth Worthy, Director of Operations
Disappointed This Time
I have generally been very pleased with your service. However, with the latest file I sent to be transcribed, I received a message that it was difficult to hear the speaker. I understood that, because it was in a large meeting room. I had placed the recorder near the podium, but I was willing to pay more due to the less than ideal circumstances. Yet with the transcription I received, about every 10th word was marked inaudible. I went back and listened to the recording and was able to transcribe it myself. And in only about three places did I have to back up and try again. Also, I found that the words that were transcribed were not always very accurate. Hope you can do better next time.
23 février 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Tom, I am sorry to that you were disappointed with our transcription service. We have evaluated the audio and transcript that we did, and found that the audio submitted was very difficult for us to complete and had a consistent echo. Because our transcribers are not familiar with the subject matter outlined in the audio, it made it even more difficult to transcribe. I would be happy to discuss this further with you if you have any questions. You can email me at info@gmrtranscription.com. Regards, Beth Worthy, Director of Operations
Great work!!
Excellent turn around time and customer service. Will definitely contact you in the future if and when we need transcription services.
23 février 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi John, I am glad to hear that you will choose GMR Transcription again in the future. It is important to our team that we were able to provide you with a positive experience and great results. Thank you for sharing your feedback with us. We appreciate it! Should you have any questions, feel free to contact me at info@gmrtranscription.com. - Beth Worthy, Director of Operations
Great Service
GMR did what they promised. Performed their service on time & with excellent quality. Strong follow-up & communication. Good customer service on some difficult recordings. I will use them again when needed.
14 février 2015
Avis spontané
Réponse de GMR Transcription Services, Inc.
Hi Dick, thank you for taking the time to write a review. We love hearing about our customers’ satisfaction and are so happy that you believe we provide excellent quality and good customer service. We look forward to working with you again. Please email me at info@gmrtranscription.com for any questions you may have. – Beth Worthy, Director of Operations
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