gomo.ph Avis 

i paid 499 pesos. I got locked in for 24 hours before i can retry to login. the rep is not helpful by asking questions like irrelevant date (day, month, year) of purchase, what was the promo included, etc. i have the sales invoice as proof. what else do they need. Support is very limited. No refund issued for unsatisfactory services. I paid for service that I can not use and that the rep can not resolve.

When I reported through GOMO app that my phone got stolen, I assumed it would block the SIM. I was wrong when I noticed 16 GB data got consumed by the thief.

When I got to chat with the customer service representative to report what happened and asked how GOMO can credit me for lost data, he apologized he can't help me.

So I asked him who can help me with my ask, he didn't answer my question and asked if there's anything he can help me with.

I told him I'm not done and asked to talk to his supervisor for help. He didn't answer either and asked me if I'm done. Long story short, he terminated the chat.

I decided not to pursue getting my SIM replaced due to very poor customer service. The other issue I have is they can't replace my SIM with eSIM. Only way is for me to pay the 199 pesos upgrade on top of 140 pesos to deliver the SIM.

After the chat, I was asked for my feedback which I did. I'm so disappointed they didn't reach out to me to see if they can recover from the poor customer service.

I realized it's better to go with SMART given it's a better deal than GOMO and I can meet and talk to a live person if I go to their store.

GOMO doesn't have email address or phone number to report an issue. The only way is through chat.

I recommend staying away from GOMO and Globe. I came across complaints of poor customer service from Globe as well

The Network is usually as reliable as the Network it piggybacks on, Globe. The main downside is aftersales, it's horrendous, you can't talk to anyone as it's all Ai and Chats, not even an office to go to when you have concerns. Their agents are practically useless in attending to aftersales concerns outside of the standard questions and I think they really dont care because they can't be held accountable. Use the SIM as a back up only, top up once a year but if I find a Globe offering thats similar in concept, I'll take it.

I have used GoMo in lots of country's and never had a problem until last week in Beijing China I could not get a connection, I gave GoMo a bad review here on Trust Pilot but their customer service got right back to me and sorted out the problem, so forget my previous review ( I was jetlagged ) Definitely 5 Stars

This might be THE WORST virtual telco company in the country.

To be clear, they have AMAZING deals and a streamlined purchasing process for an overall smooth customer experience.

They have it all at GOMO. The reason for the rating is the customer service.

Riddled with FAQs, chat bots with circular reasoning, and the lack of a real, human intervention on their end is either a MASSIVE oversight in their business or an outright SCAM to keep you buying on their unethical business practices.

Having a full on robot customer support is a RED FLAG 🚩. What happens if you fall into some crack in their service and your banking phone number is unreachable? What about novel issues that a chat bot can’t understand because of their limited set of answers? Just buy a new GOMO number?

I don’t know why Globe leases its infrastructure to GOMO but if I were you, I’d stay away from those two and go for Smart or DITO.

What a scam. 1 week post unli and the internet is slow as a snail. Changing providers immediately. Sayang pera. Sayang patience. I shouldn't have recommended it to my friends. #pinagsisisihan

Absolutely unbelievable. Simple request. Was on support for 10 hours, they were genuinely shocking - may as well have talked to nobody. Would save GOMO a bunch of cash.

The head of support should be ashamed. One of the worst customer experiences I’ve ever had. Genuinely.

It’s is a disgrace, they save money by having few agents, awful reply times, no quality assessments, no idea what’s going on, but the repercussions of that is the most terrible service and support you have ever encountered. Shame on you. You have totally angered me today. Stay away from GOMO

The unli data is affordable but it's so slow, I can't game with your internet speed every time I play Mobile Legends I always lose thanks to your internet service, no matter how cheap your unli data is, its not even worth it, 799 for a poor service is unacceptable

Bought a sim to Gomo PH and until now still waiting after two months. They don't respond in messenger or email. They keep advertising their products but don't deliver. Looks like a scam.

Purchased sim via the app but dis not receive email or sma regarding the order. Their chat service is very poor! Can’t get proper answer and the chatbot sucks!!! Very annoying! Scammer!!!

I've registered to this promo on June 25 and today is August 2 already. I've reached out to Facebook messenger, twitter, tiktok and email but not one did give me a solution for this concern.

i have proof of having 5G capable device in a 5G area. i also have proof of this customer service putting me on a loop and leaving me on inbox. i also found a few customers with the same case as mine.

my subscription WILL EXPIRE BEFORE I CAN EVEN USE IT. this is GREATLY DISAPPOINTING AND OUTRAGEOUS.

It is not true that gomo uses the same Internet signal as Globe. I am using Globe and Gomo. Globe always has Internet signal and Gomo usually has no Internet connection. similar to what’s currently happening to my Gomo, I just bought a Gomo data but I don’t have Internet connection in the past three days. There is no Gomo customer service who can assist you with Internet concerns. Gomo only has auto reply In all their services.

I have purchase Unli data via gcash but still cant access internet,
I feel like gomo ph has scammed me,
And everytime i chat then on messenger there are no responsible live agent willing to help, they are just replying you with automated message l. I hope all of this can fix soon

Sure it's good value and it has worked well for me for over a year but if you have a question - forget it! The only advertised method of contact is by Facebook web chat to which, unfortunately, there is no response except for a limited number of robotic, and random, replies. It would be good to be able to speak to a real person!

I have ported my number from Globe to Gomo. I thought that since they are technically the same network it would be "EASY", I was wrong.

They advertise that the porting process will take 24 hours but I have seen and experienced it taking more than that.

I reached GOMO via messenger, I got created a ticket number but they just close it without even confirming with the user if the issue is resolved even if I've placed my contact number.
We deserve better that this GOMO.

They claim their data "never expires", yet announced now they will deactivate the sim card if no additional payment to them within 1 year. However, their customer service is unresponsive/evasive/botish and they refuse to tell on what date the year is up. Also, the information is not available in their app or on their website. Furthermore, as a special Philippine problem, they are not ready to let customers register under the new sim card registration law. They say they will be ready in March 2023. However, as they don´t support roaming (not even text!!!), there is no way to receive a PIN/TAN in order to start the registration process in case the customer will be abroad by March. Again, it is impossible to discuss this in a meaningful way with their Messenger/Twitter customer "service", as there is either no reply at all or only a botish copy/paste boilerplate reply. While their data offer sounds really good at the beginning, unless you are a heavy user, you are bound to lose out with them.