Extremely helpful till assistant but deeply disappointed with the floor (or store) manager. I was seeking to swap out a product and hoped for some latitude but rather than face the customer, he simpl... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBasing View, RG21 4YY Basingstoke, England, GB
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Lisez les avis des autres
We had our first visit to Go Outdoors today and were served by Sophie N, who helped us find the right riding hat and boots for our daughter. Sophie was incredibly helpful, knowledgeable and friendly... Voir plus
L'entreprise a répondu
I was helped today by a lovely knowledgeable lady called Lynda - she made the whole shopping experience for gortex walking trainers, gortex jacket, waterproof trousers and some socks a relaxing and tr... Voir plus
L'entreprise a répondu
Ellie was very helpful when buying some hiking shoes for my son. Super patient and friendly whilst he tried on every size 12 in stock - but we got there in the end!
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
Écrit par l'entreprise
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Basing View, RG21 4YY, Basingstoke, England, Royaume-Uni
4,7
Excellent
3 k avis
Demande des avis aux clients
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was great to be able to get DofE and…
It was great to be able to get DofE and the choice of Yeti cups was great.
29 mai 2026
Avis spontané
Réponse de GO Outdoors - Basingstoke
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Paul was helpful on footwear
I needed some help with footwear and Paul showed me all I needed to know. Thanks again for your help - I think the Salomons will do just fine. Nice ‘tache by the way …!!
28 mai 2026
Avis spontané
Réponse de GO Outdoors - Basingstoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I have little knowledge in hiking boots…
I have little knowledge in hiking boots but Paul was extremely helpful in choosing a pair that fits my needs.
Thank you!
28 mai 2026
Avis spontané
Réponse de GO Outdoors - Basingstoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Paul was extremely helpful when…
Paul was extremely helpful when figuring out what shoe to choose. He was very knowledgeable about the differences between Salomon shoes and was very polite when explaining the perks of each shoe. I would definitely recommend Go Outdoors Basingstoke specifically for Paul’s service. Thank you Paul!
28 mai 2026
Avis spontané
Réponse de GO Outdoors - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I popped into GoOutdoors in Basingstoke…
I popped into GoOutdoors in Basingstoke to get my son a bike. Terry and Sian was so helpful told me all about the bikes and what I needed to know. Terry was very generous and helped take it to my car.
27 mai 2026
Avis spontané
Réponse de GO Outdoors - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff
We were looking for a bag in a certain colour that was in stock but not on the shop floor. Carol, on till, and Emily, in warehouse, communicated and found it for us. Great service and we were happy to come away with what we wanted.
25 mai 2026
Avis spontané
Réponse de GO Outdoors - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
First time in the new Basingstoke…
First time in the new Basingstoke store. Very impressed
17 mai 2026
Réponse de GO Outdoors - Basingstoke
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Very long winded. Not good.
What started as a simple request to cancel a click and collect order has now turned into a nightmare. 3 weeks & ongoing to grt a refund.
12 mai 2026
Réponse de GO Outdoors - Basingstoke
We appreciate you taking the time to leave your review.
Upon reviewing your order we can see that a full refund for this was issued back to the original payment method used on the 23rd of May following on from your contact to our customer care team. The refund can take 3-5 working days to show on back on your account.
All feedback that we receive is important to us and we are sorry for the service you received regarding your order.
We do hope to have the opportunity to provide an improved service in the future.
Kind regards
Go Outdoors Customer Care Team
Really great staff
Really great staff - gave up a lot of time explaining what we should look for in a tent and showed us loads of different options.
22 mai 2026
Avis spontané
Réponse de GO Outdoors - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Bike purchase
Great experience purchasing a bike for my son. Was able to make contact via phone easily, was kept up to date with the status of my order and was very impressed with Terry in particular who assembled the bike, informed me about how my warranty etc and took the time to explain how elements of the bike work. Terry (bikes) was professional, helpful and just made the whole process run smoothly. Would recommend this store to others!
21 mai 2026
Avis spontané
Réponse de GO Outdoors - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent helpful service from Paul
Excellent helpful service from Paul. Obviously knows his way around footwear. Good recommendations for different types of shoes for hiking.
21 mai 2026
Avis spontané
Réponse de GO Outdoors - Basingstoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Shopping with go outdoors is satisfactory
Although the experience was good I was a bit put out by not recieving an email of the tracking details of my delivery to go outdoors which I usually receive I can only imagine that the store and royal mail are extremely busy with the run up to the bank holiday weekend but that doesn't justify not receiving an email. The service overall from go outdoors is very good and it has been for years as I've been shopping with go outdoors for at least 15 to 20 years on and off and I've not encountered many issues in that time.
21 mai 2026
Réponse de GO Outdoors - Basingstoke
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
There was a good selection of approach…
There was a good selection of approach footwear. Anya the shop
Assistant was really friendly and helpful. It’s a great shop
20 mai 2026
Avis spontané
Réponse de GO Outdoors - Basingstoke
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Really helpful staff that were able to…
Really helpful staff that were able to give good advice.
6 mai 2026
Réponse de GO Outdoors - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
All staff really helpful
All staff really helpful, especially Sian and Ellie :)
5 mai 2026
Avis spontané
Réponse de GO Outdoors - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The staff were present
The staff were present, I spoke to 5 different assistants for help with different things and each of them gave great advice with products, especially the guy who demo’d the camp bed that I purchased. I’m considering investing in an inflatable tent and will definitely come back to the same store when I’m ready to purchase. It’s refreshing to visit a store and have so many helpful people on hand. Well done and thank you for restoring my faith in shopping.
5 mai 2026
Réponse de GO Outdoors - Basingstoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent customer service as always
Excellent customer service as always. Carol was chatty and friendly whilst paying. Always a lovely experience at this store.
14 mai 2026
Avis spontané
Réponse de GO Outdoors - Basingstoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
The company website is clunky
The company website is clunky, never allows you to use discount codes. I had to buy another discount card and then get refunded. Delivery is very slow, when you go to the shop the staff don’t seem to want to be there. You get passed around, love what’s in the shop but never an easy experience.
9 mai 2026
Réponse de GO Outdoors - Basingstoke
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service
Excellent service by Ellie in footwear !
She was giving good advice and extremely patient ! The perfect salesperson !
15 mai 2026
Avis spontané
Réponse de GO Outdoors - Basingstoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Fantastic customer service
Fantastic customer service. Love coming to rhis shop knowing I will get what I needed.
1 mai 2026
Réponse de GO Outdoors - Basingstoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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