GO Outdoors - Basingstoke Avis 

2 823
TrustScore 4.5 sur 5

4,7

Basing View, RG21 4YY Basingstoke, England, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Visited to purchase a pair of walking shoes, had several in mind. Was helped by Arianna. She was brilliant engaging smiley and very helpful, think she brought 7 or 8 options in different sizes until... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Extremely helpful till assistant but deeply disappointed with the floor (or store) manager. I was seeking to swap out a product and hoped for some latitude but rather than face the customer, he simpl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had our first visit to Go Outdoors today and were served by Sophie N, who helped us find the right riding hat and boots for our daughter. Sophie was incredibly helpful, knowledgeable and friendly... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was helped today by a lovely knowledgeable lady called Lynda - she made the whole shopping experience for gortex walking trainers, gortex jacket, waterproof trousers and some socks a relaxing and tr... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de matériel de camping
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de vélos
  4. Clud d'escalade
  5. Centre de randonnée équestre
  6. Magasin d'articles de course à pied

Écrit par l'entreprise

Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care

Go Outdoors Details

Écrit par l'entreprise

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Coordonnées de contact

  • Basing View, RG21 4YY, Basingstoke, England, Royaume-Uni

4,7

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(2 823)

35 134 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent shop

Excellent shop, excellent staff member, Nuriiye, who proved very knowledgeable, helpful and very personable.

20 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

New waterproof trail shoes

Mary helped me find a replacement pair of trail shoe trainer style. She succeeded! Plenty of advice and lovely to deal with.

17 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Thea was incredibly helpful by keeping…

Thea was incredibly helpful by keeping alot of our gear behind the till whilst shopping with 2 little toddlers. Very patient with checkout and signed up to the club card in a few seconds. Very helpful and polite.

19 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Help with DofE discount

Sian and Anya were incredibly helpful at the checkout when ours sons DofE card didn't work. They were patient and resourceful and found a way to active the DofE discount so very much appreciated, thank you!

18 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Rich was really knowledgeable about the…

Rich was really knowledgeable about the Salomon shoes he helped me with. Thanks for all your help.

18 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Friendly and Helpful Service

I was served by Arianna in the Basingstoke shop. She was courteous, friendly and helpful. So too was the man on the shop floor - I did not catch his name.

17 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Rick was extremely knowledgeable and…

Rick was extremely knowledgeable and very helpful

15 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I visited Go Outdoors in Basingstoke…

I visited Go Outdoors in Basingstoke and was assisted by James T with several items I needed for an upcoming two‑week hike. James was extremely knowledgeable and took the time to give detailed guidance on the best products to suit what I was looking for. He was open, transparent, and honest throughout, which I really appreciated.

I was able to get everything I needed and am very happy with both the service James provided and the products I purchased. Thank you to James T for being so helpful, knowledgeable, friendly, and transparent. Excellent service all round.

4 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Amazing Service at Basingstoke from Carol

Myself and my partner went in to the Basingstoke store today, we were both browsing different parts of the store and a very helpful member of staff helped us both. Carol went above and beyond to make sure we had everything we were looking for and gave us lots of advice to help us know we had picked the right items. Highly recommend the store and thank you Carol.

27 janvier 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I purchased some hiking shoes and at…

I purchased some hiking shoes and at first had no clue what to go for, Rich was a great help, really found what was ideal for myself and had so much knowledge, thanks you for the help…3 peaks here we go👀

14 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Buying walking shoes

I wanted to buy a pair of ladies’ walking shoes & received excellent help from Kai, who was extremely helpful patient & engaging , making the whole experience very pleasurable.
The store was well laid out, clean, easy to walk around , full of very exciting merchandise.
It was quiet , with no music playing!
An altogether pleasant shop.

14 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

I was at the Basingstoke store looking…

I was at the Basingstoke store looking for walking shoes with my mum and Paul helped us go through a lot of different options and was very knowledgeable.

27 mars 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Amber

Amber, who looked after me for my visit couldn't have been more helpful and patient as she helped me pick both a new riding hat and long boots. Thanks to her suggestion to try a different size boot (1 size up from my normal size), I walked out with the boots I really wanted which fitted perfectly!

13 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Served by Martin

Served by Martin today he was very helpful and friendly.

12 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Rich was so helpful

Rich was so helpful, he spent ages advising us and was v knowledgeable . We bought walking shoes and a down gilet. He’s improved my husband!😂

13 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Lovely store & lovely staff

We went in as a family to do some shopping at the Basingstoke branch and found the staff really helpful. The store was well laid out and looked lovely. My husband ( he was the one with the beer belly, thinning hair and the silly moustache) spent ages looking at all the camping gear. A big thank you to Julia on the tills who helped us out.

11 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Noté 5 sur 5 étoiles

Anya and James were very helpful and…

Anya and James were very helpful and knowledgeable about tents we were looking at. They helped us a lot and went above and beyond!

11 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Noté 1 sur 5 étoiles

Hopelessly poor experience of 1st visit…

Hopelessly poor experience of 1st visit to go outdoor store.
Was hoping to purchase 2 zempire camping chairs,not cheap so checked online basingstoke showed 6 of both styles.
Drove the 10 miles only to be met by miserable staff who said never heard of that brand.I showed the website pic showing 6 in stock was told oh yeah we entered them but they're not here come back tomorrow.
Needless to say we won't be.

10 avril 2026
Avis spontané
Logo de GO Outdoors - Basingstoke

Réponse de GO Outdoors - Basingstoke

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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