I made my order by click and collect. Amy and another member of staff were very polite and helpful as while I was there to collect my order I did a little browsing for a future purchase while I was th... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement74-76 English Street, CA3 8HP Carlisle, Cumbria, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Looking to buy new walking shoes and was served by Amy who was cheerful and very helpful, checking to see if they had my size in the shoe I wanted and explaining the options available when I asked to... Voir plus
L'entreprise a répondu
I called into Carlisle store to enquire about a click and collect order. The lady in the shop ( unfortunately I don’t have her name) was tremendously helpful. She found the order and gave me a tracki... Voir plus
L'entreprise a répondu
My experience was made exceptionally good today in store by Gav. He was both professional and experienced in his advice and guidance in his advice. He guided me through tent, sleeping bag and accessor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Carlisle (Express)
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
74-76 English Street, CA3 8HP, Carlisle, Cumbria, Royaume-Uni
- 01228 588253
4,9
Excellent
676 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lesley was very helpful
Lesley was very helpful, provided time for me to complete my purchase courteously, even though the store was about to close.
26 décembre 2024
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
I went in the Carlisle Branch today to…
I went in the Carlisle Branch today to look for new walking boots to start the New Year with. I was served by Xen, who couldn't have been more helpful and polite. Found a great pair of boots and was then served on the till by Sarah, also really polite and friendly. All staff that were working in the shop on New Years Eve were a credit to the Company, great customer service, excellent. Especially after they had all just had to deal with a particularly rude customer before me. Can you please make sure this review gets back to them.
31 décembre 2024
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Quality items with competitive pricing.
Quality items with competitive pricing.
Also some great bargains on the sales rack. Very polite and efficient service 👍🏿
27 décembre 2024
Réponse de GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service in store today
Excellent service in store today, Laura couldn’t do enough to help to insure I got what I needed. Great customer service.
26 décembre 2024
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Wonderful service provided by Laura
Wonderful service provided by Laura! Very helpful!
19 décembre 2024
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I ordered an item in store and the…
I ordered an item in store and the assistant who served me was very helpful and informative and explained it would take 3 to 5 days for the item to be delivered in store. Infact it only took 2 days. I was advised by e mail both by the carrier and the company of exactly when it would be delivered. It was an excellent all round service. On top of that the item I ordered was exactly what I wanted and was great value for money and great quality.
15 décembre 2024
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Lesley and Laura were extremely helpful
Lesley and Laura were extremely helpful
6 décembre 2024
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Really nice atmosphere with attentive and knowledgeable staff.
Well laid out and easy to shop. Really great experience.
11 décembre 2024
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and pleasant staff at…
Very helpful and pleasant staff at Carlisle Branch
11 décembre 2024
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Friendly staff and having what I wanted…
Friendly staff and having what I wanted at a reasonable price
5 décembre 2024
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
First class service from all the staff
Informative, friendly & very helpful staff.
Attention received today ensured that we will return.
10 décembre 2024
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great service, super comfy walking boots
Laura's kindness, patience, and obvious enthusiasm for her new job made my experience a very pleasurable one. I came out with the perfect pair of walking boots (thanks Brasher) and the joy that shared humanity affords us.
6 décembre 2024
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Carlisle (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
As soon as I walked into the Carlisle…
As soon as I walked into the Carlisle store I was greeted with a genuine cheery "hello!" from Sarah. The store was clean and well presented, and the
I was recommended to become a Club Member which immediately saved me a great deal on my purchase. I will be back to visit the store again.
4 décembre 2024
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lovely customer service
Lovely customer service. Very patient when I couldn’t get the right post code. Will definitely buy from again.
1 décembre 2024
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Go Outdoors excellent service
Both myself and my wife wanted some new walking boots.
We like Go Outdoors for value and quality.
The sales assistant, Laura, was so attentive and worked her socks off, as we tried on several pairs of boots.
In the ens we purchased 2x pairs of boots , brilliant service 👏
22 novembre 2024
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
GREAT STAFF and GREAT ATTENTION
27 novembre 2024
Réponse de GO Outdoors - Carlisle (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Very good and friendly staff in the…
Very good and friendly staff in the Carlisle branch. Thank you.
27 novembre 2024
Réponse de GO Outdoors - Carlisle (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Amy was knowledgeable
Amy was knowledgeable, thoughtful and considerate. Very helpful in enabling is to make the right purchase.
27 novembre 2024
Avis spontané
Réponse de GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ordered what I wanted online
Ordered what I wanted online, collected it from Carlisle Store 4 days later. Item was just what I wanted. What’s not to like?
26 novembre 2024
Réponse de GO Outdoors - Carlisle (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.