Customer service from Luke was second to none. Used to getting a good service in Go Outdoors but really felt Luke went above and beyond and sorted out a membership issue that had been ongoing for whil... Voir plus
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Établissement
Changer d'établissementThe Brewery Quarter, Henrietta Street, GL50 4AA Cheltenham, England, GB
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Lisez les avis des autres
Great selection of stock, I was shopping for walking boots, and I was impressed by how many there were for me to look at and try on in store. I was helped by a staff member called Andy, he listened... Voir plus
L'entreprise a répondu
Really helpful advice and comments from Neil in helping choose a new set of walking boots. Fully explained how I have 28 days to try them inside to check they are the right fit.
L'entreprise a répondu
Such a clean fresh environment. Loved how it’s set up with plenty of room to browse. The only downside side was that we wanted to try on some of the waterproof jackets but because of all the securi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Cheltenham (Express)
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
The Brewery Quarter, Henrietta Street, GL50 4AA, Cheltenham, England, Royaume-Uni
4,9
Excellent
376 avis
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Réponse de GO Outdoors - Cheltenham (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Still smiling at the end of the day!
Luke's knowledge on what different brands offered was great. He also gave me honest feedback when I asked if particular jackets looked ok on me!
At the till, Luke and Ben were cheerful, helpful and patient with me, although they were about to close for the day. Thanks guys.
15 septembre 2025
Avis spontané
Réponse de GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Patient friendly staff
12 septembre 2025
Réponse de GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great quality stock, Low quality staff
While I find the quality of the stock excellent, the low number of staff on the shop floor means I often have to wait or go hunting for help.
As I am severely colour blind stock being poorly labeled or often with the suppliers or manufacturers less than helpful terms like rust or forest leave me at a loss add to this having to hunt for a member of staff to ask what for many is a simple question is often off putting.
The Shoe section where some of the stores highest big ticket items are housed is often bereft of staff.
I do visit the store often and always spend a good deal of money and the benefits of being a member are appreciated, I keep returning due to the variety of good quality stock although as I have a small frame it is disappointing to find mainly the larger sizes in stock, I understand that research and space dictates you stock for your chosen demographic but you will attract others like me if you provide for them.
13 septembre 2025
Réponse de GO Outdoors - Cheltenham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Came in to the Cheltenham store last…
Came in to the Cheltenham store last weekend and was served by the fantastic Barry, his sales patter was second to none and even persuaded my husband to buy me a lovely Noth Face jacket!!!! So charming and great guy
6 septembre 2025
Avis spontané
Réponse de GO Outdoors - Cheltenham (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great stuff.
Price is good if you are a member.
Lot of stuff which can fulfill my need.
Great!
9 septembre 2025
Réponse de GO Outdoors - Cheltenham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Cheltenham (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Buying walking boots
Gus helped me choose walking boots. He seemed knowledgeable and was friendly, patient and helpful.
Thank you!
5 septembre 2025
Avis spontané
Réponse de GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Cheltenham store
Luke at the Cheltenham town shop was extremely helpful & cheerful as were the rest of the staff. Very pleasant experience.
3 septembre 2025
Avis spontané
Réponse de GO Outdoors - Cheltenham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great selection of gear
Great selection of gear.
Luke who helped us was very competent and well informed.
3 septembre 2025
Avis spontané
Réponse de GO Outdoors - Cheltenham (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Non-chinese boots at a decent price
Found boots that I liked (that were NOT made in China!) and available on sale in my size. Barry at the till was helpful in making sure I had chosen the size right for my feet.
31 août 2025
Avis spontané
Réponse de GO Outdoors - Cheltenham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
helpful service and advice
28 août 2025
Réponse de GO Outdoors - Cheltenham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We received a great service today from…
We received a great service today from Luke, Gus and Emma in Cheltenham store. Very knowledgeable and super helpful! We are now Members and will be back.
Thank you!
30 août 2025
Avis spontané
Réponse de GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent Service from Luke, both when I phoned to check they had what I wanted, the when I arrived to collect it, the goods were already for me and Luke immediately remembered my call.
The service was excellent from when I phoned to check they had what I wanted to when I then collected the goods. Luke checked they had the goods when I phoned and when I arrived they were all put ready for me. Luke even checked the nearest car park for me and gave me the postcode. Excellent service, thank you.
23 août 2025
Avis spontané
Réponse de GO Outdoors - Cheltenham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful staff and good range of products
Dave at the Cheltenham store was very helpful advising us on rucksacks. He was very knowledgeable. They have a good range of products suitable for all budgets.
21 août 2025
Avis spontané
Réponse de GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service, especially from Dave who took extra time to help me with the items I was looking for
20 août 2025
Avis spontané
Réponse de GO Outdoors - Cheltenham (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
I popped to get some shorts. I was able to find what I was looking for quickly and then had really good service from Neil, who was very helpful.
19 août 2025
Avis spontané
Réponse de GO Outdoors - Cheltenham (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Helpful staff
Emma was very helpful and I ended up with a great pair of shorts.
16 août 2025
Avis spontané
Réponse de GO Outdoors - Cheltenham (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Luke was very helpful
Luke helped me choose my wetsuit, he was knowledgeable about what I needed, how it should fit and advised on the best equipment to buy with it. Great customer service and support.
13 août 2025
Avis spontané
Réponse de GO Outdoors - Cheltenham (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
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